Afrihost Capped ADSL Feedback (MTN) - New beginning

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Dianysis said:
Not sure if your own network has ipc issues or not? No offence, but that is disconcerting.
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I don't think that's the impression I'm going for :) Looking back a few pages on the thread, some issues are around Chrome, Google services, others around performance issues that we're addressing on the network.
 
AfriGuy said:
I don't think that's the impression I'm going for :) Looking back a few pages on the thread, some issues are around Chrome, Google services, others around performance issues that we're addressing on the network.
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Funny because the chrome, Google issues only started being mentioned here a couple days ago.

The **** latency and crappy download speeds have been ongoing issues for nearly a month.

So what impression are you exactly going for?
 
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Davedes said:
Funny because the chrome, Google issues only started being mentioned here a couple days ago.

The **** latency and crappy download speeds have been ongoing issues for close to a month.

So what impression are you exactly going for?
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Have you sent any diagnostic tests onto our Support team or here so we can determine where the problems are coming in?
 
AfriGuy said:
Have you sent any diagnostic tests onto our Support team or here so we can determine where the problems are coming in?
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Sure have, in fact I've sent multiple diagnostic test. Even bought myself a new router thanks to your support team.
 
Thank you for your patience thus far,

I have been trying to get some feedback on the issue since this morning,
but unfortunately it seems our engineers are still busy.

I assure you, as soon as I get feedback, I will update you.

Thank you again for your time and your patience.

Have a great day and please let me know if I can help with anything else!

Warm regards

Clayton

Last response received yesterday morning. Not exactly any insight on my issue that's been ongoing since the beginning of this month.
 
Davedes said:
Thank you for your patience thus far,

I have been trying to get some feedback on the issue since this morning,
but unfortunately it seems our engineers are still busy.

I assure you, as soon as I get feedback, I will update you.

Thank you again for your time and your patience.

Have a great day and please let me know if I can help with anything else!

Warm regards

Clayton

Last response received yesterday morning. Not exactly any insight on my issue that's been ongoing since the beginning of this month.
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Is there a ref# that I can follow up on? I'd like to run through the results you've sent our team.
 
AfriGuy said:
Was this to our Support team or via PM here? What was the consensus?
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In the last month I've contact your support team on here, Twitter mail and by phone. Just waiting for a direct line to God so maybe my issue can be sorted.
 
It's absolute madness the crazy stuff that people will go through while paying top dollar for a product, and keep on paying it every month.

I can see why MTN was so quick to buy that 51% stake in Afrihost, these users are the most loyal ones on the planet.

Madness.
 
Again slow iOS app download 50 Kb/s
I get every day a email from critical care to tell me the are working on the network from 4 weeks
Copy and pasted

Good day Thorsten

Pranav here from Afrihost Critical Care again.

I have just checked with our network engineers this afternoon and they are still busy running tests on the network.

I'll keep you posted as I receive more information from them.

Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Ticket Details
Ticket ID: TJH-113-32785
 
whatwhat said:
It's absolute madness the crazy stuff that people will go through while paying top dollar for a product, and keep on paying it every month.

I can see why MTN was so quick to buy that 51% stake in Afrihost, these users are the most loyal ones on the planet.

Madness.
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It sounds like the network is run by MTN by proxy and AH and AXXESS are just sleeping partners. ie. they cant do anything about network issues.
 
whatwhat said:
It's absolute madness the crazy stuff that people will go through while paying top dollar for a product, and keep on paying it every month.

I can see why MTN was so quick to buy that 51% stake in Afrihost, these users are the most loyal ones on the planet.

Madness.
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:(

I'm really disappointed you feel that way. I know we weren't able to give you the performance that you wanted, but I really think we've made significant strides in improving the day to day running of the network. And I am sure our Users will continue to see further improvements.
 
kohlhtor said:
Again slow iOS app download 50 Kb/s
I get every day a email from critical care to tell me the are working on the network from 4 weeks
Copy and pasted

Good day Thorsten

Pranav here from Afrihost Critical Care again.

I have just checked with our network engineers this afternoon and they are still busy running tests on the network.

I'll keep you posted as I receive more information from them.

Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Ticket Details
Ticket ID: TJH-113-32785
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That seems a bit bland to say the least, I will follow-up with them to see if they have any additional details.
 
AfriGenie said:
That seems a bit bland to say the least, I will follow-up with them to see if they have any additional details.
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Same feedback we get from here and support all the time, it's all very bland you are right.

It's absolute bullsht an ISP as big as Afrihost cannot get to the root of the problem on iOS updates. Been around a month now that it's been reported here numerous times. Every time is the same "bland" response.
 
AfriGenie said:
:(

I'm really disappointed you feel that way. I know we weren't able to give you the performance that you wanted, but I really think we've made significant strides in improving the day to day running of the network. And I am sure our Users will continue to see further improvements.
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Well, or actually do anything about the compensation I asked for since. I showed links where the Afri* said there are issues, and till today there are posts that the network is being constraint. Yet people that ask for compensation just get batted asking for more traces and pings.

So, from my experience there is nothing one can do - you pay your top dollar and that's it. If it works for you, great. If it doesn't and there are bad days that are documented by the reps, tough. That the Afrihost network status stays green all the time, it just shows to me that the company has changed a lot.

End of this month when I am no longer an AH subscriber I will not bother you guys anymore in your threads, and you can happily close off my request ticket for compensation with a "Lol, he gave up first".
 
Davedes said:
Same feedback we get from here and support all the time, it's all very bland you are right.

It's absolute bullsht an ISP as big as Afrihost cannot get to the root of the problem on iOS updates. Been around a month now that it's been reported here numerous times. Every time is the same "bland" response.
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The specific issue with iOS updates has been very difficult to isolate, as it does not appear to be a continuous issue, and from our side replicating it has been very difficult, that being said, I do believe very good progress was made today, and we should have an update for you guys shortly.
 
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