Afrihost Capped ADSL Feedback (MTN) - New beginning

[AfriGuy]

I want out as well don't see how i should spend another month with this, the internet its beyond useless, stopped my account & this popped up "Cancellation Effective Date: Midnight, 30 November 2015" WTF?

Really sorry to hear you're wanting to leave
That cancellation does seem a bit off though, it should be affective 31 May 2015. Drop me a PM with your DSL username and I can double check things for you.

 

[AfriGuy]

iOS app download was not working last night after 4 weeks of problem nothing is fixed
Critical care send automatic mail wit he same answers but no solution this was the answers this morning

Hi Thorsten

Pranav here from Afrihost Critical Care again.

Please note the update on the network remains the same;
Our network engineers are still busy running tests on the network.

I'll keep you posted as I receive more information from them.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Ticket Details
Ticket ID: TJH-113-32785

Our Critical Care team will drop you a line the minute anything changes. Really sorry about the time it's taking to get this sorted out

 

[krycor]

Again slow iOS app download

Been having this issue too last night & this morning Been doing app downloads on LTE just because its so s-l-o-w on ADSL. I use to think it was one of my devices but i turn them all off

 

[kohlhtor]

Afrihost support is shocking
thear not even runni9ng test anny more
I can suply wireshark snapshot from my adsl router to see the server get use to apple
but no quetion ask i think thear are have no knowledge to analyze this files

Been having this issue too last night & this morning Been doing app downloads on LTE just because its so s-l-o-w on ADSL. I use to think it was one of my devices but i turn them all off

 

[AfriGuy]

Afrihost support is shocking
thear not even runni9ng test anny more
I can suply wireshark snapshot from my adsl router to see the server get use to apple
but no quetion ask i think thear are have no knowledge to analyze this files

As mentioned above, our Critical Care team will be keeping you posted. We know that things aren't running as they should be. We're working full steam ahead on getting this resolved.

 

[kohlhtor]

4 weeks ?

As mentioned above, our Critical Care team will be keeping you posted. We know that things aren't running as they should be. We're working full steam ahead on getting this resolved.

 

[BrendanMc]

I'm sorry to hear this. I think this is the third post like this today, it's really difficult to read. I know we're having our share of problems and I really hope that we're handling this as well as we can in all departments. I believe on the technical side we are doing everything possible, but if there is more we (or I) could be doing to maintain or regain your confidence, please tell me.

Many of the posts I've read like this are from clients I've got to know over the years and it definitely saddens me. If anyone feels like they'd like to chat to me or try to work something out while we solve these technical issues, please PM me. I'm always available, and I'll grab any opportunity to keep a longstanding client with us (if it's within my power).

Same reason I left too. It's my last day on the capped account. Im basically just running it at the office, to download e-mails and browse. using it at home became pointless, since the latency and packet loss just killed gaming for me. Even torrents were a pain. My question is I still have 91GB left on it. What happens to that remaining data after from tomorrow? Do I forfeit it because I cancelled?

 

[NeoNarchy]

Same reason I left too. It's my last day on the capped account. Im basically just running it at the office, to download e-mails and browse. using it at home became pointless, since the latency and packet loss just killed gaming for me. Even torrents were a pain. My question is I still have 91GB left on it. What happens to that remaining data after from tomorrow? Do I forfeit it because I cancelled?

If they cancel my account today they can keep the 30 odd gig I have left, not like i will use it its useless in any case @Afriguy have you looked at my PM yet?

 

[AfriGuy]

Same reason I left too. It's my last day on the capped account. Im basically just running it at the office, to download e-mails and browse. using it at home became pointless, since the latency and packet loss just killed gaming for me. Even torrents were a pain. My question is I still have 91GB left on it. What happens to that remaining data after from tomorrow? Do I forfeit it because I cancelled?

If your package is set to cancel tonight the data will fall away.

 

[AfriGuy]

If they cancel my account today they can keep the 30 odd gig I have left, not like i will use it its useless in any case @Afriguy have you looked at my PM yet?

I replied a few mins after I got it Please check your inbox.

 

[BrendanMc]

If your package is set to cancel tonight the data will fall away.

Thanks. Its a complete waste really.

 

[AfriGuy]

Thanks. Its a complete waste really.

I think it's how any standard cancellation works though. Just use the data up before the cancellation takes place

 

[BrendanMc]

I think it's how any standard cancellation works though. Just use the data up before the cancellation takes place

91GB, in 12 hours? Bearing in mind the whole reason i cancelled was because i couldn't download Torrents at full speed, Couldn't stream netflix and gaming was just not even possible. Is it even possible to browse 91GB worth of web pages in that time?

 

[AfriGuy]

91GB, in 12 hours? Bearing in mind the whole reason i cancelled was because i couldn't download Torrents at full speed, Couldn't stream netflix and gaming was just not even possible. Is it even possible to browse 91GB worth of web pages in that time?

Using the data is the only option I'm afraid Cancellations have always worked in a way that the service will stop working after the cancellation date. I think it's the same in any industry.

 

[BrendanMc]

Using the data is the only option I'm afraid Cancellations have always worked in a way that the service will stop working after the cancellation date. I think it's the same in any industry.

Yeah, I understand that. and I don't have a problem with that either. The point i'm trying to make is how exact am i supposed to use the data if none of the things i want to use it for work...

 

[BrendanMc]

I rest my case. This on a 4mb line...


C:\Users\Brendan.WEALTH>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms 10.0.0.2
2 * * * Request timed out.
3 * * * Request timed out.
4 * 148 ms 153 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

5 * 76 ms 60 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 * * 103 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 * * * Request timed out.
8 * * 33 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.25
5]
9 * 84 ms 83 ms 196.44.31.99
10 106 ms 87 ms 83 ms 196.30.1.53
11 112 ms 148 ms 82 ms 196.31.220.27
12 * 49 ms 48 ms 196.31.63.202
13 68 ms 229 ms 159 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 66 ms 57 ms 79 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

 

[AfriGuy]

I rest my case. This on a 4mb line...


C:\Users\Brendan.WEALTH>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms 10.0.0.2
2 * * * Request timed out.
3 * * * Request timed out.
4 * 148 ms 153 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

5 * 76 ms 60 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
6 * * 103 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 * * * Request timed out.
8 * * 33 ms jh-cr-2.za--jh-cr-1.za-a.mtnns.net [196.44.31.25
5]
9 * 84 ms 83 ms 196.44.31.99
10 106 ms 87 ms 83 ms 196.30.1.53
11 112 ms 148 ms 82 ms 196.31.220.27
12 * 49 ms 48 ms 196.31.63.202
13 68 ms 229 ms 159 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
14 66 ms 57 ms 79 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Not great at all
Drop me a PM with your details and I'll see if I can sort something for you.

 

[Prodegy]

Well my account is still not working so I tried something:

1. Web Africa 2gb Account connects fine and working.

2. Crystal Web Trial Account connects fine and working

3. Afrihost 1gb account(this is a spare 1gb account I have) I can connect to it on my router it lags like crap packet loss the usual afrihost problems.

4. Afrihost 250gb account this is my ACTUAL account that I cancelled and this account doesn't work at all, I enter details and LCP is down PAP Auth failed every time.

So the first 3 all connect. The first 2 can ACTUAL game. The 4th the account I pay money for cant even establish a connection. So can some clairvoyant person tell me what on earth is going on now. So even if I have payed for my cap just because I cancelled I get it taken away from me?

I never said I could connect at all, as a matter of fact I STILL cant connect, web africa connects CW connects my afrihost account just doesnt connect at my house anymore, its still connecting at 2 other places just not here and ye I know I have cancelled but im still invoiced to the 31st of May so ye I need this account to work then before I get a new ISP.

So basicaly when I enter my afrihost details just LCP isnt allowed to come up and Auth fails, it is NOT my router I have been trying loads of other ISP's and they all work something clearly borked my account when I cancelled it.

 

[AfriGuy]

I never said I could connect at all, as a matter of fact I STILL cant connect, web africa connects CW connects my afrihost account just doesnt connect at my house anymore, its still connecting at 2 other places just not here and ye I know I have cancelled but im still invoiced to the 31st of May so ye I need this account to work then before I get a new ISP.

So basicaly when I enter my afrihost details just LCP isnt allowed to come up and Auth fails, it is NOT my router I have been trying loads of other ISP's and they all work something clearly borked my account when I cancelled it.

That's pretty strange, I'd like to have a look as to why the account isn't authenticating at your place. Could you PM me the details please?

 

[Prodegy]

PM sent