Afrihost Capped ADSL Feedback (MTN) - New beginning

[AfriGenie]

Well, or actually do anything about the compensation I asked for since. I showed links where the Afri* said there are issues, and till today there are posts that the network is being constraint. Yet people that ask for compensation just get batted asking for more traces and pings.

So, from my experience there is nothing one can do - you pay your top dollar and that's it. If it works for you, great. If it doesn't and there are bad days that are documented by the reps, tough. That the Afrihost network status stays green all the time, it just shows to me that the company has changed a lot.

End of this month when I am no longer an AH subscriber I will not bother you guys anymore in your threads, and you can happily close off my request ticket for compensation with a "Lol, he gave up first".

Let me be upfront and say that we will never treat any query with a response like that. Every request that is logged is given the utmost attention.

Our Accounts Team handles all credit queries, and although they may take long at times, they have never refused a client credit unless there request was completely unfounded. And as you have pointed out, our product didn't work as well as it should have for you, and we will never punish you for that nor withhold credit if requested.

 

[Prodegy]

LOL isnt working at ALL tonight again massive packet loss switched to web africa and its fine. I'm finished with afrihost I have posts 3 months old now with this issue and nothing has changed evenings afrihost is useless for any gamer in cape town clearly. Is there a someone here that can help me cancel my account I honestly cant even be asked to phone you guys I just want out of this im paying for nothing for months and all I have heard is lies about "we have seen improvements" meanwhile people havent stopped saying there are issues once.

And no IM NOT UNCAPPED I have a capped account for like 6 years and this year it has been totaly useless for months hundreds of posts same issues packet loss and issues in the evenings but nothing changed I have sent enough tracerts now showing the difference between Web Africa and AH and as soon I send it on I get no replies in the client zone or in these threads I just get blown off.

 

[AfriGenie]

LOL isnt working at ALL tonight again massive packet loss switched to web africa and its fine. I'm finished with afrihost I have posts 3 months old now with this issue and nothing has changed evenings afrihost is useless for any gamer in cape town clearly. Is there a someone here that can help me cancel my account I honestly cant even be asked to phone you guys I just want out of this im paying for nothing for months and all I have heard is lies about "we have seen improvements" meanwhile people havent stopped saying there are issues once.

And no IM NOT UNCAPPED I have a capped account for like 6 years and this year it has been totaly useless for months hundreds of posts same issues packet loss and issues in the evenings but nothing changed I have sent enough tracerts now showing the difference between Web Africa and AH and as soon I send it on I get no replies in the client zone or in these threads I just get blown off.

To cancel your account you will simply need to open your ClientZone, under the Connectivity tab you will need to select your ADSL account and choose the Edit Package option.

It is after the 25th of the month, so the system will only indicate the cancellation to be effective from the 30th of June, but if you send me a PM with your account details I can process the cancellation sooner for you.

 

[Prodegy]

To cancel your account you will simply need to open your ClientZone, under the Connectivity tab you will need to select your ADSL account and choose the Edit Package option.

It is after the 25th of the month, so the system will only indicate the cancellation to be effective from the 30th of June, but if you send me a PM with your account details I can process the cancellation sooner for you.

Thanks I just cancelled my account its effective on may 31st apparently so one more month I have to pay for something that doesn't work.

 

[Nikkel]

Seems like things improved on the South side (For me at least...) that said, it looks like torrents are shaped...? Running at 40ish% for the past 3 days now...

Its an unshaped capped account and it somehow feels like the scales are being tipped to get a good/balanced enough experience at the moment ie. shaped...

*edit* ...uhmmm back to full speed now...

 

[image132]

To cancel your account you will simply need to open your ClientZone, under the Connectivity tab you will need to select your ADSL account and choose the Edit Package option.

It is after the 25th of the month, so the system will only indicate the cancellation to be effective from the 30th of June, but if you send me a PM with your account details I can process the cancellation sooner for you.

I've cancelled too. Could you please speed up my cancellation as well?

I had the straw that broke the camels back tonight. My NIS broke and required a reinstall. So I promptly went to the site to redownload. It was going at a stellar 30 kb/s on my 20mb line combine that with 30% loss I had on mumble again and I'm just over it. Luckily I used my phone for half of it and my friend had a spare WA account for me to finish it with, full line speed.

Four and a half years, you guys used to be great.

 

[whatwhat]

Let me be upfront and say that we will never treat any query with a response like that. Every request that is logged is given the utmost attention.

Our Accounts Team handles all credit queries, and although they may take long at times, they have never refused a client credit unless there request was completely unfounded. And as you have pointed out, our product didn't work as well as it should have for you, and we will never punish you for that nor withhold credit if requested.

Well I sent the ticket to Afriman as he wanted to see what was up and nothing happened. I think I pm'd the ticket to you as well since you asked for it back when I first said I logged it.

When the service works it is good, but I need consistency.

 

[steel_dog]

When the service works it is good, but I need consistency.

Yup. Wholeheartedly agree.

 

[Prodegy]

So account is cancelled but I still have to use it for another month, BUT ofc I needed to play tonight(LoL practice and raiding) So i decided to try Crystal Web free account. Worked perfect solid pings no latency or packet loss now I need to switch back to my afrihost account which as I said I have cancelled now guess what I cant even reconnect to it. Tried CW/WA both those accounts I enter my details and boom connected in ~4-5 seconds I enter my afrihost details and boom LCP down authentication failed so now that my account is cancelled I have to pay for it AND I cant connect to it? Is this legit? I can see that 2 other houses are connected to the account in the clientzone(my sisters company uses the same account) its still connected just now that I was on CW and WA all night I cant go back to afrihost.

 

[Maestr0]

I am also cancelling next month. I have had enough of this. Already signed up with Crystal Web as well. Since you guys got joined to the hip with MTN you are but a mere shadow of your former selves...

 

[Prodegy]

Well my account is still not working so I tried something:

1. Web Africa 2gb Account connects fine and working.

2. Crystal Web Trial Account connects fine and working

3. Afrihost 1gb account(this is a spare 1gb account I have) I can connect to it on my router it lags like crap packet loss the usual afrihost problems.

4. Afrihost 250gb account this is my ACTUAL account that I cancelled and this account doesn't work at all, I enter details and LCP is down PAP Auth failed every time.

So the first 3 all connect. The first 2 can ACTUAL game. The 4th the account I pay money for cant even establish a connection. So can some clairvoyant person tell me what on earth is going on now. So even if I have payed for my cap just because I cancelled I get it taken away from me?

 

[AfriMan]

Thanks I just cancelled my account its effective on may 31st apparently so one more month I have to pay for something that doesn't work.

I'm really sorry to hear that you have cancelled. I know we've had a lot of problems of late and I can totally understand your reasons and respect your decision.

If you do ever consider coming back to us, please PM me so I can make sure we do everything right on our side

 

[AfriMan]

I've cancelled too. Could you please speed up my cancellation as well?

I had the straw that broke the camels back tonight. My NIS broke and required a reinstall. So I promptly went to the site to redownload. It was going at a stellar 30 kb/s on my 20mb line combine that with 30% loss I had on mumble again and I'm just over it. Luckily I used my phone for half of it and my friend had a spare WA account for me to finish it with, full line speed.

Four and a half years, you guys used to be great.

I'm so sorry about that, I really do hate to see a client who's been with us so long deciding to leave. Please PM me, I will do whatever I can to help

 

[AfriMan]

Well I sent the ticket to Afriman as he wanted to see what was up and nothing happened. I think I pm'd the ticket to you as well since you asked for it back when I first said I logged it.

When the service works it is good, but I need consistency.

The last PM I got from you was back in 2014, so I dunno if you meant something else. If you're not getting joy, please PM me directly or email me on [email protected]

 

[AfriMan]

So account is cancelled but I still have to use it for another month, BUT ofc I needed to play tonight(LoL practice and raiding) So i decided to try Crystal Web free account. Worked perfect solid pings no latency or packet loss now I need to switch back to my afrihost account which as I said I have cancelled now guess what I cant even reconnect to it. Tried CW/WA both those accounts I enter my details and boom connected in ~4-5 seconds I enter my afrihost details and boom LCP down authentication failed so now that my account is cancelled I have to pay for it AND I cant connect to it? Is this legit? I can see that 2 other houses are connected to the account in the clientzone(my sisters company uses the same account) its still connected just now that I was on CW and WA all night I cant go back to afrihost.

I don't believe we had any general authentication issues, but we did see some slow response from our servers during the day (much earlier).

I see from a later post you were able to connect, but we'll look out for any problems in that area. We're happy that we haven't had as many instances as we were about a year ago.

 

[AfriMan]

I am also cancelling next month. I have had enough of this. Already signed up with Crystal Web as well. Since you guys got joined to the hip with MTN you are but a mere shadow of your former selves...

I'm sorry to hear this. I think this is the third post like this today, it's really difficult to read. I know we're having our share of problems and I really hope that we're handling this as well as we can in all departments. I believe on the technical side we are doing everything possible, but if there is more we (or I) could be doing to maintain or regain your confidence, please tell me.

Many of the posts I've read like this are from clients I've got to know over the years and it definitely saddens me. If anyone feels like they'd like to chat to me or try to work something out while we solve these technical issues, please PM me. I'm always available, and I'll grab any opportunity to keep a longstanding client with us (if it's within my power).

 

[krycor]

@Afriman .. I've noticed that if i push a lot of traffic through during a period of time my account seems to slow down drastically albeit i'm far from limit / 50% Not sure why though or if it's the router itself but i find that it happens only when i do a lot of data in a short period of time hence me thinking might be on isp side.

What i do then is turn off router for 5-10 min and then restart it and viola it works perfectly again :-/

 

[AfriMan]

@Afriman .. I've noticed that if i push a lot of traffic through during a period of time my account seems to slow down drastically albeit i'm far from limit / 50% Not sure why though or if it's the router itself but i find that it happens only when i do a lot of data in a short period of time hence me thinking might be on isp side.

What i do then is turn off router for 5-10 min and then restart it and viola it works perfectly again :-/

It shouldn't be the account, because I'm assuming you're an Unshaped capped client. So we don't really mind how much traffic you push and the line limit is determined by your line with Telkom.

If your line has an intermittent sync problem, you could be reaching that sync limit and seeing some packet loss or degradation on the account. So if you have say, a 10Mbps line, but your sync degrades to 5 or 6 Mbps, when you start getting close to that sort of throughput you might see performance degrade and the line might start becoming intermittent. A restart (resync) puts the line back to a better state and then it performs better until you hit traffic close to the actual sync rate again.

That's a theory though, we can run some tests together and see if this is the actual problem

 

[NeoNarchy]

To cancel your account you will simply need to open your ClientZone, under the Connectivity tab you will need to select your ADSL account and choose the Edit Package option.

It is after the 25th of the month, so the system will only indicate the cancellation to be effective from the 30th of June, but if you send me a PM with your account details I can process the cancellation sooner for you.

I want out as well don't see how i should spend another month with this, the internet its beyond useless, stopped my account & this popped up "Cancellation Effective Date: Midnight, 30 November 2015" WTF?

 

[kohlhtor]

iOS app download was not working last night after 4 weeks of problem nothing is fixed
Critical care send automatic mail wit he same answers but no solution this was the answers this morning

Hi Thorsten

Pranav here from Afrihost Critical Care again.

Please note the update on the network remains the same;
Our network engineers are still busy running tests on the network.

I'll keep you posted as I receive more information from them.


Have a great day and please let me know if I can help with anything else!

Warm regards

Pranav
Afrihost - Pure Internet Joy!

P.S. You can visit your ClientZone at https://clientzone.afrihost.com to get help, manage your account, update your contact and billing details, get your invoices, make changes to your account and packages and much much more.

Ticket Details
Ticket ID: TJH-113-32785