Afrihost Capped ADSL Feedback (MTN) - New beginning

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Soos hulle in Afrikaans se... "Jammer om van julle kuk te hoor..." But everything's fine my side... Torrents full speed ahead while streaming Youtube @480p on a 2mb line in Slaapstad
 
aybbleek said:
Dude, I don't know what network you were using, but NOTHING was working OK this weekend! NOTHING!
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I guess it depends on what you use. I hardly use the net at home for much except browsing and YouTube. And the occasional linux distro (which has nothing to do with Falling Skies Season 5 starting).

For me, YouTube was a killer. But Gmail worked for me pretty normally, and browsing seemed pretty normal.
 
AfriGuy said:
Fully understandable, I think everyone can describe the issues differently.
Ideally, we need to look forward and note that improvements are coming - and they're not small ones either. I totally understand if your experience isn't to what you want it to - but please also understand that it's not something that's being ignored, it's something that's being actively worked on.
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When is it coming... when JZ eventually pays for Nkaaandla?

The network definitely did not go down. As I said in my post on another thread (or was it this thread), our graphs showed demand was well under maximum and latency was constant across all regions. So from a stats perspective, everything should have been perfect.
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And therein lies your problem. Ever heard of: lies, damned lies, and statistics...
 
caroper said:
So there is nothing wrong at ESKOM because even though you don't have lights all of the surrounding suburbs do.......

If the Internet services that your Customer wants to use are down your network is down, or are you saying Android Users and Google service's don't count, they need to switch to Ios?
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I think this is what you're saying. I usually find that when someone starts a sentence with "So what you're saying is ..." what follows in nothing close to what I've actually said.

Let's not paraphrase and actually speak the words we mean. Our network did not go down. Clients could authenticate, many services were working, which was certainly my experience. If you could run a speedtest to post on MYBB or Facebook, then there has to be some network there. YouTube, from my experience, was pretty much not doing anything for me, and I was using my Mobile Data off my phone (which seemed fine for me). If there are other services, Google or otherwise, that were not working, then let's hear what they were and I'll happily report them to the team investigating.
 
Also didn't notice anything unusual this weekend in Cape Town, everything worked, latency was a bit high, but its been like that since forever.
 
Sonic2k said:
When is it coming... when JZ eventually pays for Nkaaandla?

And therein lies your problem. Ever heard of: lies, damned lies, and statistics...
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stats don't lie, they just open to interpretation. Once we have the full picture of what other factors may have been present, then we can give a more accurate picture of what could have happened. Right now, we only have some information, saying one thing, and first hand experience saying something contrary. We still need to do some actual investigation and troubleshooting to see what the missing piece of the puzzle is that links the two together.
 
AfriMan said:
I usually find that when someone starts a sentence with "So what you're saying is ..." what follows in nothing close to what I've actually said.
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And where exactly did I say that?

If you are going to put people down at least have the decency to address their issue and not make up things they never said to challenge them on.

AfriMan said:
and I was using my Mobile Data off my phone (which seemed fine for me).
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This is the Capped ADSL thread, how can you say it is fine on the basis that an alternative product that you used was fine?

I Switched to Telkom and it was fine, it didn't make your service fine though. It just showed that Telkom was a better ISP.
 
AfriMan said:
stats don't lie, they just open to interpretation. Once we have the full picture of what other factors may have been present, then we can give a more accurate picture of what could have happened. Right now, we only have some information, saying one thing, and first hand experience saying something contrary. We still need to do some actual investigation and troubleshooting to see what the missing piece of the puzzle is that links the two together.
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Dude, don't get on my wrong side... I will cancel the service today...
My internet is broken, it performs LIKE CRAP... How much more info do you need?
Youtube is still slow, it was so slow on the weekend I could not use it, the videos took 20 MINUTES ON AVERAGE TO LOAD.

You know, I don't come here to complain for nothing, nor am I complaining for the sake of complaining. If I tell you my internet is stuffed, then you can be reasonably sure I did all the necessary on my side.
 
caroper said:
And where exactly did I say that?

If you are going to put people down at least have the decency to address their issue and not make up things they never said to challenge them on.


This is the Capped ADSL thread, how can you say it is fine on the basis that an alternative product that you used was fine?

I Switched to Telkom and it was fine, it didn't make your service fine though. It just showed that Telkom was a better ISP.
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OK, first let's take a breath.

Here's what you said:

or are you saying Android Users and Google service's don't count, they need to switch to Ios?

Apologies if I misquoted you, but you get the gist. Instead of paraphrasing, let's just actually ask questions and get answers, makes life pretty simple.

Saying that Mobile worked for me was a demonstration of me agreeing that YouTube was a no go on DSL. Not an upsell or whatever you're thinking (don't want to put words in your mouth). Was absolutely relevant to the point I was making.

I dunno if you missed that I was agreeing with you, YouTube was terrible this weekend. No-one is disputing that.
 
AfriMan said:
stats don't lie, they just open to interpretation. Once we have the full picture of what other factors may have been present, then we can give a more accurate picture of what could have happened. Right now, we only have some information, saying one thing, and first hand experience saying something contrary. We still need to do some actual investigation and troubleshooting to see what the missing piece of the puzzle is that links the two together.
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Well feedback from your customers forms part of the stats. So your two sets of stats are contradictory. Although, I am inclined to believe that demand looked good according to your stats as many people couldn't use the network due to some or other occurrence.
 
Sonic2k said:
Dude, don't get on my wrong side... I will cancel the service today...
My internet is broken, it performs LIKE CRAP... How much more info do you need?
Youtube is still slow, it was so slow on the weekend I could not use it, the videos took 20 MINUTES ON AVERAGE TO LOAD.

You know, I don't come here to complain for nothing, nor am I complaining for the sake of complaining. If I tell you my internet is stuffed, then you can be reasonably sure I did all the necessary on my side.
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I'm not sure we are disagreeing with each other here. I am not in any way disputing that YouTube was poor this weekend and may well be poor now if they haven't found the cause. I was just making the point that if experience is different to stat reports, it doesn't mean that the report is a lie, it just means there is most likely missing information that will make the reports and experience make sense. When we have that information, like say if a node was down or a protocol was not identified correctly, we'll know why the reports said one thing but experience was not supporting the reports directly.
 
DonaldMickey said:
Well feedback from your customers forms part of the stats. So your two sets of stats are contradictory. Although, I am inclined to believe that demand looked good according to your stats as many people couldn't use the network due to some or other occurrence.
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There was massive loadshedding over the weekend,and in many cases Eskom were loadshedding over and above the usual 4 hours. I got loadshed on Friday and Saturday, so I can imagine many others had a similar experience. I don't think that whatever happened was demand related, unless there is something missing that I don't know about right now.
 
AfriMan said:
I guess it depends on what you use. I hardly use the net at home for much except browsing and YouTube. And the occasional linux distro (which has nothing to do with Falling Skies Season 5 starting).

For me, YouTube was a killer. But Gmail worked for me pretty normally, and browsing seemed pretty normal.
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Well I tried the following, as you like to call them "real time services", and NONE of them worked, actually just timed out:

- Video Streaming (I tried a total of 25 hosts, including YouTube)
- E-mail - this included POP, IMAP, Gmail Webmail, Outlook Web Application for Exchange and Exchange.
- Web browsing via HTTP and HTTPS (including the Afrihost website and ClientZone) and HTTP download
- All Google Services, including Image Search

These are the only services I use and what I pay monthly for (I do not torrent or use P2P services anymore).
NONE of them worked for me. And this was not because of Telkom, this was because of Afrihost. I sincerely hope this is looking better when I get home, otherwise unfortunately my relationship with you guys will have to come to an end.
 
This is not corect Youtube was not working loading web pages was slow i moved to my backup no problem
3 month of story telling i dont trust Afrihost annymoore 3 month of telling upgrade is on the way and you still get new customers on

AfriMan said:
The network definitely did not go down. As I said in my post on another thread (or was it this thread), our graphs showed demand was well under maximum and latency was constant across all regions. So from a stats perspective, everything should have been perfect.

I certainly experienced something similar to what was reported here. Some services were mostly OK, but YouTube was a no-go for most of the weekend. I've reported my experience to the network team, still hoping they can clue me in so I can pass that info on.
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DonaldMickey said:
Well feedback from your customers forms part of the stats. So your two sets of stats are contradictory. Although, I am inclined to believe that demand looked good according to your stats as many people couldn't use the network due to some or other occurrence.
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Such as load shedding.
YouTube is still performing poorly. Buffering 480p on 10Mbit and then fine again and then back to buffering. https://www.youtube.com/watch?t=12&v=9hEDTRU_F2s was fine to begin with, then started buffering towards the end. Also Gmail is slow to load.

Everything else is working quite well, full speed on my new linux distro (busy trying out different ones, got Ubuntu and Mint, any others worth getting to try out?)
 
AfriMan said:
I'm not sure we are disagreeing with each other here. I am not in any way disputing that YouTube was poor this weekend and may well be poor now if they haven't found the cause. I was just making the point that if experience is different to stat reports, it doesn't mean that the report is a lie, it just means there is most likely missing information that will make the reports and experience make sense. When we have that information, like say if a node was down or a protocol was not identified correctly, we'll know why the reports said one thing but experience was not supporting the reports directly.
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Let's see:

Torrent test (took any random one that has 4929 seeders)...... 10.8Kbyte peak, average 4KByte :sick:
Youtube: https://www.youtube.com/watch?v=DCowgMHFQZQ&list=PL4h2XGENb6qgTHFWIVvbm1wBsUe7AIvJ7&index=1
This video is a good test, it used to play flawlessly at 1080p 2 weeks ago... today it is endlessly buffering..

Still battling to even watch this video at 480p https://www.youtube.com/watch?v=wWtl4zQ944Q.. buffering at 144p!!!
 so pixelated its not worth watching, even at that kark resolution.....

So tell me, do you now agree my internet is crap?
 
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