-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you registered your home solar with Eskom?
Afrihost Capped ADSL Feedback (MTN) - New beginning
- Thread starter rpm
- Start date
- Status
Yup. Both Afrihost and xsusenet was dead.
At 22:35 the floodgates opened again like someone threw a switch. (Maybe someone did...)
Why not just cancel already, you can always un-cancel if it improves? That way you actually take action instead of just doing idle threats.
lupedelupe
Well-Known Member
- Joined
- Dec 19, 2007
- Messages
- 222
- Reaction score
- 3
Broken again this morning?
lupedelupe
Well-Known Member
- Joined
- Dec 19, 2007
- Messages
- 222
- Reaction score
- 3
Can't be: the mighty Status Pages had declared all is well.:wtf:
(What's that? Oh, just the sound of money being vacuumed out of my account again.)
Things seem OK this morning, could you PM me with your info and what the experience is like for you?
I can take things further from there.
Yeah couldn't stream any youtube video after 13 seconds last night. And a small new torrent took 3 min just to start downloading after adding it to my torrent software! This in the South on a 10Mbps line!!!
SlowHands
Senior Member
I checked my line at home this morning before work...but didn't take screenshots or anything as I was in a hurry to get to work.
Anyway...I remember my down speed was about a 3rd of potential, and up speed was just below half (about the same as my tests yesterday of which I did post speedtests)
NUMEROUS AH users have now complained about absolute ****ty performance in the general Cape region...and STILL Afrihost's network status page shows everything is hunky dory in the South. I've logged a ticket...and just got the normal BS "we are really sorry sir, our engineers are working on it".
I'm stopping my service tonight when I get home if this nonsense isn't fixed then yet!!
Anyway...I remember my down speed was about a 3rd of potential, and up speed was just below half (about the same as my tests yesterday of which I did post speedtests)
NUMEROUS AH users have now complained about absolute ****ty performance in the general Cape region...and STILL Afrihost's network status page shows everything is hunky dory in the South. I've logged a ticket...and just got the normal BS "we are really sorry sir, our engineers are working on it".
I'm stopping my service tonight when I get home if this nonsense isn't fixed then yet!!
That's very strange indeed
I haven't personally tested last night, my downloads seemed to run OK last night though.
If you experience similar issues this evening could you paste up a little more detail?
Really sorry to hear about the hassles here
While I'm the first to admit that things aren't the best in the South at the moment, the results do fluctuate a bit. And after hours things do seem to be OK.I'd like to have a look at the experience you're seeing from our end, could you grab some results a little later this evening?
SlowHands
Senior Member
Really sorry to hear about the hassles here
I'd like to have a look at the experience you're seeing from our end, could you grab some results a little later this evening?
Yeah I'll take some more screenshots...
Thing is...I'm currently on a "CAPPED" account, so I don't even wanna hear about things like "shaping" etc etc...I expect full speed of what my line can give me...which SHOULD look something like this...
http://www.speedtest.net/my-result/4368750466
...my first speedtest I did when I saw I'm on the VDSL profile.
As I said before, everything was fine till last Friday (sometime)...performance since then is absolutely random...I "sometimes" get close to max download speed, but I haven't even once since Friday seen upload speeds of 1mbps or higher.
I mean come on...seriously? I (together with the other AH clients) have been patient now long enough. Fix it, or tell us you're now going to...but do it quickly please.
Fully understand. Shaping doesn't happen on Capped/ Business accounts - so nothing to worry about there
Upload speeds are very dependant on your local hardware though, so this speed can vary quite a bit without us being able to do much. Unless of course the account isn't performing as it should.
Regardless, would you mind grabbing a bunch of tests and paste them here when you're able to?
SlowHands
Senior Member
Fully understand. Shaping doesn't happen on Capped/ Business accounts - so nothing to worry about there
Upload speeds are very dependant on your local hardware though, so this speed can vary quite a bit without us being able to do much. Unless of course the account isn't performing as it should.
Regardless, would you mind grabbing a bunch of tests and paste them here when you're able to?
also remember, and others have done this as well...speed sucks while on AH account...then we switch over to another account (WebAfrica, CrystalWeb etc) and it's much better immediately.
I've posted screenshots etc already last night...think it's in this thread...will post some more stuff again tonight.
I'm asking AGAIN...why doesn't Afrihost's network status page show the problems we've been having for roughly 5 days now?? According to the site everything is fine...it clearly isn't!!
Performance is intermittent, so it's a bit tough to add it to the noticeboard as it is now. It also doesn't look to be affecting a big client percentage.
Johnatan56
Honorary Master
Fully understand. Shaping doesn't happen on Capped/ Business accounts - so nothing to worry about there
Upload speeds are very dependant on your local hardware though, so this speed can vary quite a bit without us being able to do much. Unless of course the account isn't performing as it should.
Regardless, would you mind grabbing a bunch of tests and paste them here when you're able to?
Could you please elaborate on this? Considering that most Wifi connects are 150Mbps synchronous, you will always get more than 1Mbps when you maintain a connection with the router. 100Mbps or 1Gbps cabling also won't be a bottleneck. If he achieved that upload speed once he should be able to achieve it again. The only bottleneck is ADSL itself.
SlowHands
Senior Member
Afriguy/Afrigenie...someone...
Just because everyone doesn't log a ticket doesn't mean there's no problems...take this thread...the last 6 or so pages...all from the weekend basically...then compare the complaints with eachother...almost everyone complaining has just about the same problem, which is useless speeds while on AH account, but much better speeds when switching to a different ISP. And as far as I can tell everyone that's complained over the last 5 or so days, are all from Cape region. That means it's not our hardware, and it's probably not Telkom's hardware either...as the traffic to another service provider has to go through Telkom's lines/exchanges etc...so that only leaves you Afrihost...somewhere in your system there are problems...
So please stop asking everyone to post screenshots etc...most of us can't do it when you want as the problem is at home and we are at work during the day...
If it hasn't been already...please escalate this issue so that it can be sorted out once and for all.
/on behalf of everyone else also having issues :/
Just because everyone doesn't log a ticket doesn't mean there's no problems...take this thread...the last 6 or so pages...all from the weekend basically...then compare the complaints with eachother...almost everyone complaining has just about the same problem, which is useless speeds while on AH account, but much better speeds when switching to a different ISP. And as far as I can tell everyone that's complained over the last 5 or so days, are all from Cape region. That means it's not our hardware, and it's probably not Telkom's hardware either...as the traffic to another service provider has to go through Telkom's lines/exchanges etc...so that only leaves you Afrihost...somewhere in your system there are problems...
So please stop asking everyone to post screenshots etc...most of us can't do it when you want as the problem is at home and we are at work during the day...
If it hasn't been already...please escalate this issue so that it can be sorted out once and for all.
/on behalf of everyone else also having issues :/
It won't be a limitation from the local end, 100Mbps routers can handle most xDSL connections.
The reliance on the upload speed is down to the hardware in the area. your distance to exchange, cabling etc etc.
What's the variance like on your upload speeds though?
- Status