What DNS do you normally use?
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you had a bad taxi / ride hailing experience in South Africa?
Afrihost Capped ADSL Feedback (MTN) - New beginning
- Thread starter rpm
- Start date
- Status
What DNS do you normally use?
i.got~issues
Expert Member
School holidays.
Youtube buffering on 240p.
/aaaaaaaargh
[video=youtube;GqH21LEmfbQ]https://www.youtube.com/watch?v=GqH21LEmfbQ[/video]
Youtube buffering on 240p.
/aaaaaaaargh
[video=youtube;GqH21LEmfbQ]https://www.youtube.com/watch?v=GqH21LEmfbQ[/video]
I;m not seeing a general rise in latency in the South, but my reports are a little delayed. Will check on our side with guys working from the South if they also see the same
The traces and results seem to indicate that it's something between MTN and Google that could be the issue. Our guys are checking if anything is amiss on that front
Saw this in the WA thread since i think i'm gonna move. Figured it deserved a repost since its honestly how i feel. Props to Requiem.
Originally Posted by requiem
Some of my my service providers may experience payment shaping. This is as a result of issues with my spending patterns. I am working on a plan with the bank and a 12 step program to monitor and improve the situation going forward. I sincerely apologise if you are one of the providers receiving only a fraction of what I normally pay you every month. I will endeavour to ensure you will soon again be receiving the payment due to you.
Originally Posted by requiem
Some of my my service providers may experience payment shaping. This is as a result of issues with my spending patterns. I am working on a plan with the bank and a 12 step program to monitor and improve the situation going forward. I sincerely apologise if you are one of the providers receiving only a fraction of what I normally pay you every month. I will endeavour to ensure you will soon again be receiving the payment due to you.
Got some feedback regarding the issue. Looks like there is a peering issue affecting Google services and MTN are busy working on this. We don't have a full ETA but it sounds like we may have to wait until tonight for this to be restored.
I don't know if using Google DNS might make things worse, but all things Google are likely to be a little poked right now. Everything else should be fine.
I don't know if using Google DNS might make things worse, but all things Google are likely to be a little poked right now. Everything else should be fine.
Hey Everyone
Gian has created a thread that is solely for discussing the current network issues and also to get your feedback and questions on the state of things at Afrihost.
http://mybroadband.co.za/vb/showthr...re-(from-Gian-Visser)?p=15519636#post15519636
Please post your feedback, he's promised he will answer as many questions as possible. Let's try to the keep that feedback in that thread so it's easier to follow that conversation. Otherwise, we'll also be happy to answer any Q's you have if we can
Gian has created a thread that is solely for discussing the current network issues and also to get your feedback and questions on the state of things at Afrihost.
http://mybroadband.co.za/vb/showthr...re-(from-Gian-Visser)?p=15519636#post15519636
Please post your feedback, he's promised he will answer as many questions as possible. Let's try to the keep that feedback in that thread so it's easier to follow that conversation. Otherwise, we'll also be happy to answer any Q's you have if we can
Last edited:
who the fck cares what service is working or not the problem is Afrihost and **** MTN nothing else every time it is the same **** story we are busy testing it and we are sorry for the inconvenience or our team is working on it using another account by webafrica who i will be joining then there is nothing wrong everything works
Every ISP has it's challenges, I can't speak for others but we certainly see many people coming over to us having had a poor experience elsewhere. I think the difference is that we try to be open about what we're experiencing and also inform our clients what we're doing about it
i bet once they see this thread or experience the **** we have then they will leave very quickly.
almost all of the time AH don't want to take the blame and doing something like what? this has been a ongoing issue for months not just a week or two so we are still paying for a service we don't even get and while AH is just full of excuses
I'm really not sure why you feel that way. We've been pretty forthcoming with information as we receive it and we've put pressure on our side for solutions or for acknowledgement like updating our website etc. We believe in giving information as openly as we can. If you ask a question, we give you a straight answer. It's not an excuse, it the best insight we can give regarding what's happening behind the scenes.
brendon.Stone
New Member
- Joined
- Jun 29, 2015
- Messages
- 2
- Reaction score
- 0
Hi Afriman
Below you can see my response to Gian, now seeing that some of us need internet in our lives. I think it would be fair of you guys to help me speed up my cancellation. I want out as of the 01/07/2015. I don't want to waste another cent on you guys and I'm NOT paying for July, for a service I'm not getting. Please PM directly on the procedure here.
"Hi
I have been with you guys for 1 year now, I started with the uncapped 4 meg package. As a gamer my experience was horrible and after many support tickets I was advised to move to capped ADSL, as Afrihost uncapped was not "designed" for gamers (advice I got from support staff).
I did the move to capped data with you guys. Since then I've had periods of good line service followed by shocking network failure ( more often than not (Always at peak times). Your reps deny any shaping policy and give me the usual, "its your exchange, not us bull***" this is clearly untrue as any other ISP account works just fine in peak times on the same line.
I feel i was lied to, forced to buy a better package with you guys, lied to again and now I've had enough you can take your network and keep it, I unfortunately will go where there is service delivery. With the dishonestly I've experienced I'll never be back.
Kind Regards
Brendon Stone"
Below you can see my response to Gian, now seeing that some of us need internet in our lives. I think it would be fair of you guys to help me speed up my cancellation. I want out as of the 01/07/2015. I don't want to waste another cent on you guys and I'm NOT paying for July, for a service I'm not getting. Please PM directly on the procedure here.
"Hi
I have been with you guys for 1 year now, I started with the uncapped 4 meg package. As a gamer my experience was horrible and after many support tickets I was advised to move to capped ADSL, as Afrihost uncapped was not "designed" for gamers (advice I got from support staff).
I did the move to capped data with you guys. Since then I've had periods of good line service followed by shocking network failure ( more often than not (Always at peak times). Your reps deny any shaping policy and give me the usual, "its your exchange, not us bull***" this is clearly untrue as any other ISP account works just fine in peak times on the same line.
I feel i was lied to, forced to buy a better package with you guys, lied to again and now I've had enough you can take your network and keep it, I unfortunately will go where there is service delivery. With the dishonestly I've experienced I'll never be back.
Kind Regards
Brendon Stone"
Anyway concerning Afrihost, thanks for the service & prices you delivered which was fine for the majority of the time, but recently (3months+) you've completely dropped the ball, with latency among other performance indicators, being absolutely woeful.
You leave me no option other than cancellation.
Good luck with your "network upgrades".
You leave me no option other than cancellation.
Good luck with your "network upgrades".
Last edited by a moderator:
I feel the same way. You've given and are daily giving run-around's, not answers.
I've been monitoring this thread for months now (have to because your noticeboard only reflect's sunshine and roses in order to impress the new guys) and I've not seen you give proper explanation anywhere.
Hi Brendan
I totally understand your feelings here. Our regular procedure is that you have to cancel before our billing run starts in order to avoid being billed for a future month.
You are welcome to drop me a PM, and I'll do my best to try to find a solution that works for you
This happened a few times before, what is the cause of this and why hasn't a fix been implemented to avoid it happening again?? This is the kind of information that your clients want! This also confirms that the issue is with MTN!!
I think that's a bit uncalled for. I know we keep it fast and lose on the forums, but I think we can maintain some basic respect here.
Sorry to hear that you're cancelling - wish you the best
We've posted up a notice a while back outlining these issues, but we'll also posted as much info as we can. You'll see that Gian has also started a thread giving as much insight into what has happened and what will be happening in the future here:
http://mybroadband.co.za/vb/showthr...twork-and-the-Future-(from-Gian-Visser)/page3
I'm pretty sure this has not happened before to my memory. There is a problem between the MTN backbone and the closes Google Cache node. This is being resolved but we may have to wait until tonight for this to be completed. If we get a more specific ETA, I'll post it up here
- Status