Afrihost CAPPED ADSL Feedback (MTN)

[Thor]

Please assist me.

When I do a speedtest.net saix server test I get the following

Ping : 16ms
Download: 1.78
Upload : 0.51

But when I play dota my game has constant spikes of 790-1390ping

But if I play offline my game works flawlessly.

It only happens when I play online regardless of server.

Everything points to being a network problem.

It's a 2mb line

 

[AfriGuy]

Please assist me.

When I do a speedtest.net saix server test I get the following

Ping : 16ms
Download: 1.78
Upload : 0.51

But when I play dota my game has constant spikes of 790-1390ping

But if I play offline my game works flawlessly.

It only happens when I play online regardless of server.

Everything points to being a network problem.

It's a 2mb line

Something definitely doesn't sound right here
Do you have a traceroute to the game server that I can look at?

 

[Thor]

No idea how to do that?

:$

 

[Thor]

Here is a speedtest.

 

[Thor]

Hope this helps?

 

[Internet_Junkie]

Recreate port never works, always seems to just fail. What could be the issues?

 

[AfriGuy]

No idea how to do that?

:$

You need to grab the IP of the server you're playing on, open up Terminal and Command Prompt

 

[AfriGuy]

Recreate port never works, always seems to just fail. What could be the issues?

Could be a communication failure between us and the Telkom systems/ exchange.
Is there a problem on the line?

 

[DrJohnZoidberg]

Is Afrihost ever going to fix their network in Cape Town?

AH

VOX

WA

Have to dismantle my bundle next month anyway so I'll be saying good bye then.

EDIT: Signed up for a free Axxess account to see if it was specific to AH or on the entire MTN network, as I suspected it is the MTN network which is the culprit.

AXXESS

 

[Wburn]

Glad to report that the speed is back up. I hope it was just something temporary.

 

[AfriMan]

Is Afrihost ever going to fix their network in Cape Town?

AH

VOX

WA

Have to dismantle my bundle next month anyway so I'll be saying good bye then.

EDIT: Signed up for a free Axxess account to see if it was specific to AH or on the entire MTN network, as I suspected it is the MTN network which is the culprit.

AXXESS

I don't really like using different testing services, I've even got my reservations about speedtest. All use different methodologies on how they saturate your line, and ultimately it's hard to sort out conflicting data. We use speedtest mostly because it's the most popular, not really because it's better than others. One way that I find really gives me an idea of line throughput is loading up a ton of torrents or NNTP files and just force loading all of them, to see if I can get my line to maximum throughput. Or using direct file downloads.

Anyway, the most important thing is to figure out what could be happening here. Have you run through any tests with our support team yet?

 

[AfriMan]

Glad to report that the speed is back up. I hope it was just something temporary.

Awesome

 

[thewusman]

Is Afrihost ever going to fix their network in Cape Town?

AH

VOX

WA

Have to dismantle my bundle next month anyway so I'll be saying good bye then.

EDIT: Signed up for a free Axxess account to see if it was specific to AH or on the entire MTN network, as I suspected it is the MTN network which is the culprit.

AXXESS

Similar results my side in the evenings. AH/Axxess in the same bucket, WA seems way ahead in several bandwidth tests.

EDIT: in the mornings, things start off well:

Afrihost capped 8am:
http://testmy.net/E48OPg0.png

The above AH test is slightly better than WA home pro capped.

But then deteriorate from there on in and are noticeably worse than WA later.

To my mind, there is simply no avoiding the fact that as the network gets used, there is a severe IPC capacity issue.

 

[thewusman]

I don't really like using different testing services,

From a technical viewpoint, why would this be the case ? Should AH not perform similar and in some cases, out perform the competition in a competitive bandwidth testing scenario ?

 

[Internet_Junkie]

Signed up for a free WA 1gb, YouTube runs at perfectly almost maxing out my line! Yet when using my Afrihost acc 1080p videos buffers far too often!

 

[DrJohnZoidberg]

I don't really like using different testing services, I've even got my reservations about speedtest. All use different methodologies on how they saturate your line, and ultimately it's hard to sort out conflicting data. We use speedtest mostly because it's the most popular, not really because it's better than others. One way that I find really gives me an idea of line throughput is loading up a ton of torrents or NNTP files and just force loading all of them, to see if I can get my line to maximum throughput. Or using direct file downloads.

Anyway, the most important thing is to figure out what could be happening here. Have you run through any tests with our support team yet?

It's not only speedtests, I've just found this speedtest site very consistent when testing single threaded downloads to US servers. I did a test to a local speedtest.net server too and was only getting 15Mbps.

The thing is the Critical care team has already confirmed to me that it was capacity related, nobody has gotten back to me though since then.

I ran some tests earlier and you can see that the Afrihost connection is fine during the day, it's just at night when it becomes a crapshoot.

AH

VOX

 

[AfriMan]

Similar results my side in the evenings. AH/Axxess in the same bucket, WA seems way ahead in several bandwidth tests.

EDIT: in the mornings, things start off well:

Afrihost capped 8am:
http://testmy.net/E48OPg0.png

The above AH test is slightly better than WA home pro capped.

But then deteriorate from there on in and are noticeably worse than WA later.

To my mind, there is simply no avoiding the fact that as the network gets used, there is a severe IPC capacity issue.

I don't think that IPC is currently an issue. Due to shaping we're doing on Uncapped accounts at the moment, we're seeing much more headroom on the IPC's in all regions to be able to allow good throughput on Capped and Business accounts (as well as realtime for Uncapped accounts). We're definitely not seeing the kind of contention we had been seeing over the last few months.

 

[AfriMan]

From a technical viewpoint, why would this be the case ? Should AH not perform similar and in some cases, out perform the competition in a competitive bandwidth testing scenario ?

It becomes difficult as an ISP to work with multiple kinds of tests and methodologies around measuring throughput. There could be lots of different links in a signal chain, and each methodology will highlight different issues, or omit other vital data. I know some people have even devised their own testing tools, so it's very difficult to process on our side. It's more effective to develop a standard series of steps and tools so that we can easily pick up the markers we're looking for that show us where the problem could be.

 

[AfriMan]

Signed up for a free WA 1gb, YouTube runs at perfectly almost maxing out my line! Yet when using my Afrihost acc 1080p videos buffers far too often!

We'll need to see if you're getting significantly different throughput or latency. A good start would be to run Bitmeter OS during both tests so that we can see if your line is wanting to burst at higher rates and is possibly not able to. The differences will tell us quite a lot.

 

[AfriMan]

It's not only speedtests, I've just found this speedtest site very consistent when testing single threaded downloads to US servers. I did a test to a local speedtest.net server too and was only getting 15Mbps.

The thing is the Critical care team has already confirmed to me that it was capacity related, nobody has gotten back to me though since then.

I ran some tests earlier and you can see that the Afrihost connection is fine during the day, it's just at night when it becomes a crapshoot.

AH

VOX

I'll chat to Critical Care about how they arrived at this. At the moment my reports show that we have good headroom on the network to be able to provide excellent throughput. Let me check the exact times from your tests and compare to my reports from the last few nights.