Afrihost CAPPED ADSL Feedback (MTN)

[SirFooK'nG]

Seriously can't play online with a 100+ ping

 

[AfriMan]

Afriman - you need to delete some PM's so I can send you one Storage exceeded...

I deliberately kept it full so you couldn't. I shouldn't say that, someone might believe me

You should be able to PM now, or email me on afriman@afrihost.com if you can't.

 

[roadcat]

I deliberately kept it full so you couldn't. I shouldn't say that, someone might believe me

You should be able to PM now, or email me on afriman@afrihost.com if you can't.

Sent, thanks

 

[Deezy]

We definitely don't have a way to distinguish devices on your local network. We basically see your router, and that's pretty much it. This would indicate there are settings at local network or device level. If other devices are wireless and you connected with a LAN cable, could highlight where you're having an issue

Thanks for the feedback Afriman. I have replaced the modem with my backup routers and the problem still persists, please keep in mind this problem only started occurring last week on the day of the IOS8 release. Calls logged with your helpdesk will prove this. Why would all my usual devices be impacted like this across multiple routers? Its also definitely not an issue confined to Ethernet or WiFI because this happens regardless of connection method. I need help resolving this please.

 

[AfriGuy]

Thanks for the feedback Afriman. I have replaced the modem with my backup routers and the problem still persists, please keep in mind this problem only started occurring last week on the day of the IOS8 release. Calls logged with your helpdesk will prove this. Why would all my usual devices be impacted like this across multiple routers? Its also definitely not an issue confined to Ethernet or WiFI because this happens regardless of connection method. I need help resolving this please.

I think we need to look at some diagnostic tests to get a clearer answer Do you have a ref# I can follow up on?

 

[i.got~issues]

Incredible Connection

Axxess

WebAfrica

Afrihost

 

[AfriGuy]

Incredible Connection

Axxess

WebAfrica

Afrihost

I know we've seen this before, but very strange results here
Our team are checking this out.

 

[i.got~issues]

I know we've seen this before, but very strange results here
Our team are checking this out.

Here... my original Afrihost account being used in Muizenberg on a 10Mbs line...



So... not my equipment, not my line, not my exchange... still slow down south.

EDIT:

Tracert from Muizenberg;

C:\Windows\System32>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     5 ms     5 ms  105-236-249-65-esr-lo.mtnbusiness.co.za [105.236.249.65]
  3     9 ms     9 ms     7 ms  41.181.221.254
  4     9 ms    11 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    10 ms     8 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    10 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    69 ms    55 ms    36 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    42 ms    31 ms    70 ms  196.44.31.97
  9    32 ms    49 ms    30 ms  196.31.220.10
 10    32 ms    31 ms    30 ms  196.31.220.21
 11    31 ms    31 ms    29 ms  196.31.63.202
 12    30 ms    31 ms    32 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    34 ms    34 ms    36 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

aaaand... speedtest from Wynberg with my new Afrihost account;

I just topped up my IS backup... need to get stuff done.

 

[AfriGuy]

Here... my original Afrihost account being used in Muizenberg on a 10Mbs line...



So... not my equipment, not my line, not my exchange... still slow down south.

EDIT:

Tracert from Muizenberg;

C:\Windows\System32>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     5 ms     5 ms     5 ms  105-236-249-65-esr-lo.mtnbusiness.co.za [105.236.249.65]
  3     9 ms     9 ms     7 ms  41.181.221.254
  4     9 ms    11 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    10 ms     8 ms     9 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    10 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    69 ms    55 ms    36 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    42 ms    31 ms    70 ms  196.44.31.97
  9    32 ms    49 ms    30 ms  196.31.220.10
 10    32 ms    31 ms    30 ms  196.31.220.21
 11    31 ms    31 ms    29 ms  196.31.63.202
 12    30 ms    31 ms    32 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    34 ms    34 ms    36 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

aaaand... speedtest from Wynberg with my new Afrihost account;

I just topped up my IS backup... need to get stuff done.

This really isn't great, sincerely sorry about the slow speeds that you've been seeing recently.
Does it stay like this, or are the results inconsistent?

 

[i.got~issues]

This really isn't great, sincerely sorry about the slow speeds that you've been seeing recently.
Does it stay like this, or are the results inconsistent?

On my original account, international has been like this since July. Capped almost at this speed. On my new account, alas, it has now become the norm.

Very seldom is anything near line speed attained, and if it is, it is killed at 8am, and, maybe, if lucky, will see it puff over the 3Mbps mark for a few spurts, then spatter back to anything from 1.8Mbs to 2.8Mbs.

Other ISP accounts do not suffer this at all.

It is an Afrihost exclusive.

EDIT: Here...

Afrihost:

Axxess:

 

[i.got~issues]

Ye Godz!

Afrihost Capped

:wtf:

EDIT:

CPT

JHB

Local Tracert 

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

  1     5 ms     6 ms     5 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2     8 ms     7 ms     7 ms  41.181.51.182 
  3     7 ms     7 ms     7 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188] 
  4     8 ms    42 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2] 
  5     9 ms     8 ms     8 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134] 
  6     7 ms     8 ms     8 ms  196.44.0.74 
  7     8 ms     9 ms     9 ms  196-28-178-141.adsl.mweb.co.za [196.28.178.141] 
  8    12 ms    12 ms    11 ms  tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2] 
  9     9 ms    10 ms     8 ms  vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254] 
 10    14 ms    14 ms    13 ms  vp-02-14.bb.ctn.c27.za.net [196.28.178.70] 
 11    27 ms    33 ms    26 ms  gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166] 
 12    18 ms    12 ms    11 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 13    11 ms    11 ms    11 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 14     9 ms     9 ms     8 ms  41-86-110-143.mweb.co.za [41.86.110.143] 

Trace complete.
  
International Tracert 

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1     6 ms     6 ms     6 ms  105-236-9-65-esr-lo.mtnbusiness.co.za [105.236.9.65] 
  2     8 ms     7 ms     7 ms  41.181.201.94 
  3     8 ms     9 ms     9 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28] 
  4     8 ms     8 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8] 
  5     9 ms     8 ms     8 ms  196.44.31.106 
  6   160 ms   160 ms   150 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221] 
  7   161 ms   153 ms   151 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83] 
  8   151 ms   151 ms   151 ms  linx-gw1.thn.ncuk.net [195.66.224.240] 
  9   150 ms   151 ms   151 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97.17] 
 10   153 ms   154 ms   152 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85] 
 11   152 ms   151 ms   151 ms  www.thinkbroadband.com [80.249.99.130] 

Trace complete.
  
International Speedtest 
Downloaded 20.0 megabytes in 42 seconds. (484.08 KB/s)
  
Local Speedtest 
Downloaded 15.6 megabytes in 27 seconds. (573.21 KB/s)
  
  
  
  
Test End Timestamp 
2014-09-26 18:54:33,81

This account has not seen these speeds since the 12th July!!!!!!

Will this last?

 

[i.got~issues]

 

[Kwerty]

Seven days, two follow ups and I'm still waiting for my line speed increase. If SOMEONE could just freaking up my speed... That'd be great.

Reference: 106734191A

 

[i.got~issues]

Titsup again.

I can kiss my 100GB goodbye at these speeds.

/sad sad panda meh

 

[BeLgaRiOn]

Wtf is going on with AH? Every month around this time things go bellyup...

 

[Bufamotis]

So speed tests tell my my line speed is 1Mbps, afrihost client zone tells me its 3Mbps and tech support told me I'm mistaken, its 4Mbps...

My account went from uncapped, to capped, to I'm lookking for an honest opinion on who my new ISP is going to be.

I logged a support ticket about my horrible connection speed and got zero phukkall response.

If possible, tell me why my 4Mbps line cannot ONCE play a 360p video off youtube, I can't ouch a 720p stream with a ten foot pole, my normal downloads are retarded-(downloading the awesome afrihost tester tool at a whopping 6,5kb/s... really?)-ly slow and I don't bother attempting torrents anymore...

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 450ms
Your maximum ping was 650ms

Looking at your average ping, there is definitely something wrong with your line-( Please post the results (at the end of the program) into the forum for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.236.3.193 with 32 bytes of data:
Reply from 105.236.3.193: bytes=32 time=458ms TTL=254
Reply from 105.236.3.193: bytes=32 time=410ms TTL=254
Reply from 105.236.3.193: bytes=32 time=624ms TTL=254
Reply from 105.236.3.193: bytes=32 time=452ms TTL=254
Reply from 105.236.3.193: bytes=32 time=222ms TTL=254
Reply from 105.236.3.193: bytes=32 time=504ms TTL=254
Reply from 105.236.3.193: bytes=32 time=563ms TTL=254
Reply from 105.236.3.193: bytes=32 time=611ms TTL=254
Reply from 105.236.3.193: bytes=32 time=650ms TTL=254
Reply from 105.236.3.193: bytes=32 time=636ms TTL=254
Reply from 105.236.3.193: bytes=32 time=528ms TTL=254
Reply from 105.236.3.193: bytes=32 time=413ms TTL=254
Reply from 105.236.3.193: bytes=32 time=359ms TTL=254
Reply from 105.236.3.193: bytes=32 time=434ms TTL=254
Reply from 105.236.3.193: bytes=32 time=377ms TTL=254
Reply from 105.236.3.193: bytes=32 time=388ms TTL=254
Reply from 105.236.3.193: bytes=32 time=411ms TTL=254
Reply from 105.236.3.193: bytes=32 time=379ms TTL=254
Reply from 105.236.3.193: bytes=32 time=341ms TTL=254
Reply from 105.236.3.193: bytes=32 time=335ms TTL=254
Reply from 105.236.3.193: bytes=32 time=367ms TTL=254
Reply from 105.236.3.193: bytes=32 time=391ms TTL=254
Reply from 105.236.3.193: bytes=32 time=383ms TTL=254
Reply from 105.236.3.193: bytes=32 time=467ms TTL=254
Reply from 105.236.3.193: bytes=32 time=434ms TTL=254
Reply from 105.236.3.193: bytes=32 time=452ms TTL=254
Reply from 105.236.3.193: bytes=32 time=279ms TTL=254
Reply from 105.236.3.193: bytes=32 time=477ms TTL=254
Reply from 105.236.3.193: bytes=32 time=608ms TTL=254
Reply from 105.236.3.193: bytes=32 time=558ms TTL=254

Ping statistics for 105.236.3.193:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 222ms, Maximum = 650ms, Average = 450ms

2014-09-27 17:35:34,90

And, here is the generic traceroute I disinterestedly saw other people run higher up in the thread.. i
C:\Windows\system32>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 11 ms <1 ms <1 ms 192.168.1.100
2 683 ms 888 ms 455 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 515 ms 487 ms 439 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 416 ms 497 ms 604 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 748 ms 854 ms 977 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 831 ms 931 ms 626 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 779 ms 875 ms 988 ms 196.44.31.99
8 531 ms 308 ms 212 ms 196.30.1.53
9 443 ms 426 ms 461 ms 196.31.220.25
10 529 ms 557 ms 567 ms 196.31.63.206
11 701 ms 609 ms 449 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 626 ms 702 ms 696 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Windows\system32>tracert steampowered.com

Tracing route to steampowered.com [172.233.180.109]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.100
2 327 ms 339 ms 361 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 322 ms 338 ms 375 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 323 ms 381 ms 369 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 317 ms 395 ms 317 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 437 ms 444 ms 448 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 474 ms 446 ms 712 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 570 ms 652 ms 603 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 692 ms 760 ms 640 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 607 ms 623 ms 541 ms 195.66.226.81
11 578 ms 534 ms 457 ms a172-233-180-109.deploy.static.akamaitechnologies.com [172.233.180.109]

Trace complete.

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=13 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=223 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=222 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=223 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=223 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms 1 ms
2 105.236.3.1 9 ms 10 ms 10 ms
3 41.181.178.8 12 ms 17 ms 12 ms
4 196.44.0.1 13 ms 12 ms 13 ms
5 196.44.31.9 12 ms 14 ms 13 ms
6 41.181.165.1 13 ms 12 ms 12 ms
7 196.44.31.9 13 ms 14 ms 18 ms
8 196.30.1.5 13 ms 14 ms 13 ms
9 196.31.220.2 12 ms 13 ms 13 ms
10 196.30.42.1 14 ms
196.31.63.2 13 ms 13 ms
11 197.242.144.1 13 ms
196.30.42.1 13 ms 13 ms
12 197.242.144.1 14 ms


traceroute -n 8.8.8.8

1 192.168.1.1 35 ms 1 ms 1 ms
2 105.236.3.1 10 ms
196.44.31.9 137 ms
196.44.0.1 251 ms
3 41.181.178.6 16 ms
41.181.165.1 235 ms
Request timed out *
4 196.44.0.1 22 ms
Request timed out * *
5 196.44.31.9 12 ms
Request timed out *
6 41.181.165.1 12 ms
Request timed out *
7 Request timed out * *
8 Request timed out *
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 64.233.166.147
Name: www.google.com
Address: 64.233.166.104
Name: www.google.com
Address: 64.233.166.106
Name: www.google.com
Address: 64.233.166.105
Name: www.google.com
Address: 64.233.166.103
Name: www.google.com
Address: 64.233.166.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[Bufamotis]

Speed tests:
Afrihost



And via Web Africa.. (testing Zertop's tool, I figure whatthehe11, why not)



And the testerr results via WA
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=53 time=16 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=53 time=16 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=53 time=16 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=53 time=15 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=53 time=14 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=44 time=182 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=182 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=182 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=182 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=182 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms 1 ms
2 196.210.142.1 10 ms 13 ms
196.38.73.1 19 ms
3 196.38.73.1 13 ms 12 ms 13 ms
4 196.38.73.1 13 ms
196.26.0.6 13 ms 13 ms
5 196.26.0.6 13 ms
168.209.1.1 13 ms 13 ms
6 196.223.14.3 14 ms 13 ms 15 ms
7 196.44.0.2 17 ms 16 ms 16 ms
8 196.44.31.9 16 ms 15 ms 15 ms
9 196.30.1.3 38 ms 15 ms 15 ms
10 196.31.220.2 16 ms 15 ms 15 ms
11 196.31.63.2 15 ms 14 ms 15 ms
12 196.30.42.1 17 ms 15 ms 15 ms
13 197.242.144.1 15 ms 15 ms 17 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms 1 ms 1 ms
2 196.210.142.1 19 ms 10 ms 10 ms
3 196.38.73.1 13 ms 12 ms
196.38.73.9 12 ms
4 196.38.73.9 13 ms 12 ms
168.209.1.1 12 ms
5 168.209.1.1 14 ms 13 ms
196.26.0.1 14 ms
6 196.26.0.1 13 ms 12 ms
72.14.205.1 13 ms
7 72.14.205.1 13 ms 13 ms
Request timed out *
8 Request timed out * *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 74.125.233.50
Name: www.google.com
Address: 74.125.233.51
Name: www.google.com
Address: 74.125.233.52
Name: www.google.com
Address: 74.125.233.49
Name: www.google.com
Address: 74.125.233.48


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[steel_dog]

Alrighty!! I'm achieving 8mbps again. Thank goodness!!
@i.got~issues: How's your speeds at the moment? See it had improved then went south again.

 

[i.got~issues]

Alrighty!! I'm achieving 8mbps again. Thank goodness!!
@i.got~issues: How's your speeds at the moment? See it had improved then went south again.

Hi

Better than they have been since July... but still off their former glory;

Afrihost

Seems to fluctuate somewhat, and I assume Southern "demand and iOS updates" still influencing the results .... still.

IS Account

Axxess

Afrihost was awesome... now it is more meh and pffft.

 

[shooter_za]

My Youtube in CPT is better but not all there yet. Extremely frustrating, really inconsistent. Can usually handle 480p fine but I have to sometimes refresh a video a few times to get it to play through. Connected to 40mbps box, on 2mbps line.