Afrihost CAPPED ADSL Feedback (MTN)

[DeathStrike]

I did a test on telkom site to see what the max speed of my libe is. It says 10mb. Afrihost clientzone said 4mbps. Am I missing something? Am I able to get 10mbps if I move my line back to telkom? Lol.

 

[wingnut771]

I did a test on telkom site to see what the max speed of my libe is. It says 10mb. Afrihost clientzone said 4mbps. Am I missing something? Am I able to get 10mbps if I move my line back to telkom? Lol.

Sometimes these things can be wrong. What adsl mode are you connecting with, g.dmt or adsl2+? That might give you an idea about your exchange. If you PM TelkomZA, you should get an accurate answer there

 

[DeathStrike]

Thanks for response. I have dlink router. I don't know what g.dmt or adsl2+ is or the difference between them. How would I check this?

 

[wingnut771]

Thanks for response. I have dlink router. I don't know what g.dmt or adsl2+ is or the difference between them. How would I check this?

g.dmt is the old style exchange supporting 4mb, adsl2+ is for 10mb exchange, so if you connecting adsl2+ with 4mb line, you should be able to get 10mb, depending on your lines SNR and attenuation.

All this should be in your router somewhere, normally under stats.

 

[DeathStrike]

Ok thanks. Wiah they would include this info with setup instructions. Will take a look.

 

[wingnut771]

Ok thanks. Wiah they would include this info with setup instructions. Will take a look.

No problem, but I would still PM TelkomZA if you want to get the full story, sometimes it's possible to change your exchange that you connect to aswell.

 

[DeathStrike]

I saw in modem settings that it was g.dmt. the other options are enabled but I guess it is using the other settings by default because I on 4mbps package. Modem also reports max line at 10mbps. So I realised that it must have been updated by Telekom after they stole my telephone cables ealier this month. Have requested 10mbps line. #happiness

 

[Mariuspay]

http://www.speedtest.net/result/3793218975.png

 

[i.got~issues]

http://www.speedtest.net/result/3793218975.png

 

[i.got~issues]

/meh

 

[KinsZA]

How are the Durban capped speeds ?

 

[Reaper84]

I have a big Battlefield 4 patch coming tomorrow so please for the love of all that is holy do not shape me. Rather shape all the uncapped peeps to 4%

On a positive note I see AH reduced the prices of VDSL lines. 40mb already applied for. Hoping I get the bump soon

 

[AfriMan]

Seven days, two follow ups and I'm still waiting for my line speed increase. If SOMEONE could just freaking up my speed... That'd be great.

Reference: 106734191A

Sorry about this. Can you drop me a PM so I can look into this?

 

[AfriMan]

So speed tests tell my my line speed is 1Mbps, afrihost client zone tells me its 3Mbps and tech support told me I'm mistaken, its 4Mbps...

My account went from uncapped, to capped, to I'm lookking for an honest opinion on who my new ISP is going to be.

I logged a support ticket about my horrible connection speed and got zero phukkall response.

If possible, tell me why my 4Mbps line cannot ONCE play a 360p video off youtube, I can't ouch a 720p stream with a ten foot pole, my normal downloads are retarded-(downloading the awesome afrihost tester tool at a whopping 6,5kb/s... really?)-ly slow and I don't bother attempting torrents anymore...

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 450ms
Your maximum ping was 650ms

Looking at your average ping, there is definitely something wrong with your line-( Please post the results (at the end of the program) into the forum for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.236.3.193 with 32 bytes of data:
Reply from 105.236.3.193: bytes=32 time=458ms TTL=254
Reply from 105.236.3.193: bytes=32 time=410ms TTL=254
Reply from 105.236.3.193: bytes=32 time=624ms TTL=254
Reply from 105.236.3.193: bytes=32 time=452ms TTL=254
Reply from 105.236.3.193: bytes=32 time=222ms TTL=254
Reply from 105.236.3.193: bytes=32 time=504ms TTL=254
Reply from 105.236.3.193: bytes=32 time=563ms TTL=254
Reply from 105.236.3.193: bytes=32 time=611ms TTL=254
Reply from 105.236.3.193: bytes=32 time=650ms TTL=254
Reply from 105.236.3.193: bytes=32 time=636ms TTL=254
Reply from 105.236.3.193: bytes=32 time=528ms TTL=254
Reply from 105.236.3.193: bytes=32 time=413ms TTL=254
Reply from 105.236.3.193: bytes=32 time=359ms TTL=254
Reply from 105.236.3.193: bytes=32 time=434ms TTL=254
Reply from 105.236.3.193: bytes=32 time=377ms TTL=254
Reply from 105.236.3.193: bytes=32 time=388ms TTL=254
Reply from 105.236.3.193: bytes=32 time=411ms TTL=254
Reply from 105.236.3.193: bytes=32 time=379ms TTL=254
Reply from 105.236.3.193: bytes=32 time=341ms TTL=254
Reply from 105.236.3.193: bytes=32 time=335ms TTL=254
Reply from 105.236.3.193: bytes=32 time=367ms TTL=254
Reply from 105.236.3.193: bytes=32 time=391ms TTL=254
Reply from 105.236.3.193: bytes=32 time=383ms TTL=254
Reply from 105.236.3.193: bytes=32 time=467ms TTL=254
Reply from 105.236.3.193: bytes=32 time=434ms TTL=254
Reply from 105.236.3.193: bytes=32 time=452ms TTL=254
Reply from 105.236.3.193: bytes=32 time=279ms TTL=254
Reply from 105.236.3.193: bytes=32 time=477ms TTL=254
Reply from 105.236.3.193: bytes=32 time=608ms TTL=254
Reply from 105.236.3.193: bytes=32 time=558ms TTL=254

Ping statistics for 105.236.3.193:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 222ms, Maximum = 650ms, Average = 450ms

2014-09-27 17:35:34,90

And, here is the generic traceroute I disinterestedly saw other people run higher up in the thread.. i
C:\Windows\system32>tracert www.afrihost.co.za

Tracing route to www.afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 11 ms <1 ms <1 ms 192.168.1.100
2 683 ms 888 ms 455 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 515 ms 487 ms 439 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 416 ms 497 ms 604 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 748 ms 854 ms 977 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 831 ms 931 ms 626 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 779 ms 875 ms 988 ms 196.44.31.99
8 531 ms 308 ms 212 ms 196.30.1.53
9 443 ms 426 ms 461 ms 196.31.220.25
10 529 ms 557 ms 567 ms 196.31.63.206
11 701 ms 609 ms 449 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 626 ms 702 ms 696 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Windows\system32>tracert steampowered.com

Tracing route to steampowered.com [172.233.180.109]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.100
2 327 ms 339 ms 361 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 322 ms 338 ms 375 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178.89]
4 323 ms 381 ms 369 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
5 317 ms 395 ms 317 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 437 ms 444 ms 448 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 474 ms 446 ms 712 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 570 ms 652 ms 603 ms ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
9 692 ms 760 ms 640 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
10 607 ms 623 ms 541 ms 195.66.226.81
11 578 ms 534 ms 457 ms a172-233-180-109.deploy.static.akamaitechnologies.com [172.233.180.109]

Trace complete.

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=13 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=223 ms
Request timeout for icmp_seq 2
64 bytes from 8.8.8.8: icmp_req=3 ttl=43 time=222 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=223 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=223 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 1 ms 1 ms 1 ms
2 105.236.3.1 9 ms 10 ms 10 ms
3 41.181.178.8 12 ms 17 ms 12 ms
4 196.44.0.1 13 ms 12 ms 13 ms
5 196.44.31.9 12 ms 14 ms 13 ms
6 41.181.165.1 13 ms 12 ms 12 ms
7 196.44.31.9 13 ms 14 ms 18 ms
8 196.30.1.5 13 ms 14 ms 13 ms
9 196.31.220.2 12 ms 13 ms 13 ms
10 196.30.42.1 14 ms
196.31.63.2 13 ms 13 ms
11 197.242.144.1 13 ms
196.30.42.1 13 ms 13 ms
12 197.242.144.1 14 ms


traceroute -n 8.8.8.8

1 192.168.1.1 35 ms 1 ms 1 ms
2 105.236.3.1 10 ms
196.44.31.9 137 ms
196.44.0.1 251 ms
3 41.181.178.6 16 ms
41.181.165.1 235 ms
Request timed out *
4 196.44.0.1 22 ms
Request timed out * *
5 196.44.31.9 12 ms
Request timed out *
6 41.181.165.1 12 ms
Request timed out *
7 Request timed out * *
8 Request timed out *
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 64.233.166.147
Name: www.google.com
Address: 64.233.166.104
Name: www.google.com
Address: 64.233.166.106
Name: www.google.com
Address: 64.233.166.105
Name: www.google.com
Address: 64.233.166.103
Name: www.google.com
Address: 64.233.166.99


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

the latency is definitely concerning. I see that later you posted much better latency on another network. We're definitely very concerned about this. Our network team are closely monitoring reports and performance and we're giving them all the feedback we can from the forums. I'm sure they will continue to make improvements

 

[AfriMan]

I did a test on telkom site to see what the max speed of my libe is. It says 10mb. Afrihost clientzone said 4mbps. Am I missing something? Am I able to get 10mbps if I move my line back to telkom? Lol.

There are sometimes inconsistencies depending on when Telkom update their tables and their API into our systems.

Drop me a PM and I'll check what their direct system portal shows us

 

[AfriMan]

I have a big Battlefield 4 patch coming tomorrow so please for the love of all that is holy do not shape me. Rather shape all the uncapped peeps to 4%

On a positive note I see AH reduced the prices of VDSL lines. 40mb already applied for. Hoping I get the bump soon

We definitely won't shape capped accounts. We're still tightening up on how we shape to make sure throughput and latency are what they should be.

VDSL is looking vert attractive. If I were on an MSAN, I'd definitely be jumping on 40Mbps right now

 

[Aghori]

Thankfully I have full line speed at all hours here in the East.

/Touches wood.

 

[Remydp]

Hi Afriman

I see that I have been billed my usual amount for my 20mbps VDSL + 100 gig capped bundle. When will the new VDSL pricing be effective for existing bundled clients?

My saving won't be massive since I was on an old bundle price but thought I'd check nonetheless.


Thanks

 

[AfriGuy]

Thankfully I have full line speed at all hours here in the East.

/Touches wood.

Great news, thanks for keeping us posted!

 

[AfriGuy]

Hi Afriman

I see that I have been billed my usual amount for my 20mbps VDSL + 100 gig capped bundle. When will the new VDSL pricing be effective for existing bundled clients?

My saving won't be massive since I was on an old bundle price but thought I'd check nonetheless.


Thanks

The new VDSL pricing will be reflected in your bill at the end of the month