Afrihost CAPPED ADSL Feedback (MTN)

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Abo*****ing awesome!

awesummmmmmmmm.jpg

3806412316.png
 
This is absolute nonsense!!!
Speeds are once again rubbish!!!!
1.8mbps on International and lower 5mbps on local. Typical for both is 8.5mbps.

Ping test to www.afrihost.com... stable
Code: 
Ping statistics for 197.242.144.102: 
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 42ms, Average = 34ms

Ping statistics for 197.242.144.102:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 39ms, Average = 34ms

Tracert to www.afrihost.com... no obvious snags
Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    11 ms    12 ms    11 ms  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
  4    12 ms    12 ms    12 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    12 ms    11 ms    15 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    12 ms    11 ms    36 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    36 ms    34 ms    32 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    41 ms    31 ms    33 ms  196.44.31.97
  9    35 ms    35 ms    45 ms  196.31.220.12
 10    34 ms    34 ms    33 ms  196.31.220.25
 11    34 ms    34 ms    33 ms  196.31.63.206
 12    34 ms    34 ms    33 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    34 ms    35 ms    35 ms  cms-gm.afrihost.com [197.242.144.102]

Speeds... SUCK!!!!! :mad:
International... http://speedtest.ookla.com/result/2721339137.png

Code: 
Last Result:
Download Speed: 1998 kbps (249.8 KB/sec transfer rate)
Upload Speed: 677 kbps (84.6 KB/sec transfer rate)
Latency: 165 ms
‎10‎/‎3‎/‎2014‎ ‎20‎:‎32‎:‎12

Local... http://speedtest.ookla.com/result/2721341667.png
Code: 
Last Result:
Download Speed: 5182 kbps (647.8 KB/sec transfer rate)
Upload Speed: 852 kbps (106.5 KB/sec transfer rate)
Latency: 24 ms
‎10‎/‎3‎/‎2014‎ ‎20‎:‎35‎:‎21
 
AfriMan said:
Speeds should still be good according to my reports. Where are you measuring poor speeds? Is that in general or on a specific service?
Click to expand...
Your reports are... not reflecting my reality.
See my post above. Speeds are terribly erratic!!!!!
 
My 10MB line seems to be hard-limited to 4MB tonight ( Exactly 400KB/s is all I can manage at the moment, usually easily hit 1MB/s )

Definitely not a line issue.

EDIT: Meant to be in business uncapped thread..
 
OK Something is wrong. Been using Afrihost for almost a year, and problems started about a month or so ago. Posted this same issue a few days after it started and hoped it would sort itself out. Nope. Speedtests gives very poor results (much like attached picture) on a daily basis. As I'm a frequent Dota 2 player, this gets annoying as hell when I get home everyday and can't enjoy a game or two with friends.

I'm on a Capped 4mb line. Here are the results of speedtests and trace routes:

Speedtest 1
Speedtest 2
Speedtest 3

Traceroute 1
Traceroute 2

Any ideas?

This basically has been happening frequently for the past month almost daily, maybe once or twice where there was a 1-2 day window of pure bliss, but then it would inevitably start again.

I'm in the southern suburbs of Cape Town if that matters.
 
Last edited:
Latest speedtest result:



Pings are better and BF4 played much better.

Doing a test with a NZB download and it downloading at 4.1 MB/s. Very quickly indeed.

speed.PNG

Looks almost back to normal good speeds again for me.

1.5 GB file downloaded in 6 mins 39s.
 
Last edited:
Hunted said:
Latest speedtest result:



Pings are better and BF4 played much better.

Doing a test with a NZB download and it downloading at 4.1 MB/s. Very quickly indeed.

View attachment 154854

Looks almost back to normal good speeds again for me.

1.5 GB file downloaded in 6 mins 39s.
Click to expand...

Until it's a week day any time not between 00:00 and 06:00.
 
On 1 October I requested that you upgrade my 20GB + 75GB capped bundle (for R598pm) to a 20GB +75GB+75GB capped bundle (for R654pm) for a pay-in of R56, which is the difference in cost.

I was unable to do this on self-service, as it was quite clear that your self-service facility could not handle this.

However, you have now added 75GB+75GB to my bundle, and charged me R289.35 for this, and I cannot possibly use up this total of over 200GB, I usually use about 100GB per month (which is why the base 75GB wasn't enough). Basically, you did exactly what I thought the self-service option would do, and that I knew would be incorrect.

Please deduct 75GB off my bundle and credit me with (R289.35-R56).

I also have a major problem with your Support Facility on your website, I see that you just deleted my previous complaint about this matter !!! This is unethical, just resolve it, don't delete it.

@AfriGuy : Thanks for sorting out the issue with the mobile data premature cap.
 
Last edited:
YouTube seems to be the only "real time" service not shaped at the moment... Can't watch FB videos, can't watch Twitch.tv

Speed test shows full speed - http://speedtest.ookla.com/result/2722521565.png
CINX is running at 1.2Gbps so there's definitely spare capacity at the moment.

Dynamic shaping my a$$.
 
Last edited:
^Because they are shaping downloads on all accounts to manage demand and keep contention low. Simple as that. Not enough capacity.

Vote with the wallet. Other ISPs are hungry for your money :)
 
My 10 mbit line had 1mbit international speeds for most of yesterday. At least I could browse, but I can browse on 1GB / month. That is not why I bought a capped/unshaped account.

Time to vote with the wallet - even if it means paying slightly more elsewhere...

Last month was a low month for me, so I'm using this month to see how much data I actually use of the gazillions that I supposedly have available. Then will conservatively add 50 to 100% to cater for the data I could not use because of the low speed, and if things aren't usable by the 25th, I'm finding an account elsewhere. The same goes for all the other accounts that I manage.
 
OK, so I'm on leave this week. Thankfully during the day I'm watching Twitch without any problems and my downloads are at full speed, this is definitely a capacity issue at night! This now night time in the US, so lot's of Twitch viewers there as well!
 
steel_dog said:
This is absolute nonsense!!!
Speeds are once again rubbish!!!!
1.8mbps on International and lower 5mbps on local. Typical for both is 8.5mbps.

Ping test to www.afrihost.com... stable
Code: 
Ping statistics for 197.242.144.102: 
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 42ms, Average = 34ms

Ping statistics for 197.242.144.102:
    Packets: Sent = 15, Received = 15, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 39ms, Average = 34ms

Tracert to www.afrihost.com... no obvious snags
Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    11 ms    12 ms    11 ms  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
  4    12 ms    12 ms    12 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    12 ms    11 ms    15 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    12 ms    11 ms    36 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    36 ms    34 ms    32 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    41 ms    31 ms    33 ms  196.44.31.97
  9    35 ms    35 ms    45 ms  196.31.220.12
 10    34 ms    34 ms    33 ms  196.31.220.25
 11    34 ms    34 ms    33 ms  196.31.63.206
 12    34 ms    34 ms    33 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    34 ms    35 ms    35 ms  cms-gm.afrihost.com [197.242.144.102]

Speeds... SUCK!!!!! :mad:
International... http://speedtest.ookla.com/result/2721339137.png

Code: 
Last Result:
Download Speed: 1998 kbps (249.8 KB/sec transfer rate)
Upload Speed: 677 kbps (84.6 KB/sec transfer rate)
Latency: 165 ms
‎10‎/‎3‎/‎2014‎ ‎20‎:‎32‎:‎12

Local... http://speedtest.ookla.com/result/2721341667.png
Code: 
Last Result:
Download Speed: 5182 kbps (647.8 KB/sec transfer rate)
Upload Speed: 852 kbps (106.5 KB/sec transfer rate)
Latency: 24 ms
‎10‎/‎3‎/‎2014‎ ‎20‎:‎35‎:‎21
Click to expand...

Speedtests could definitely better but latency looks stable at least. We'd definitely continue to get better and better at improving the overall internet experience. We saw great performance in general over the weekend as we see increase in demand we'll analyse and see where further improvements can be made :(
 
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