Afrihost CAPPED ADSL Feedback (MTN)

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Necuno said:
Thought as much. Mine shows 150 with magical use of 2gb. I've only downloaded 250 megs for 1st...
Click to expand...

Could be late accounting packets coming off your new month's allocation. Have raised this with our team, but drop me a PM so I can take a quick look to confirm.
 
Spooner said:
you guys probably keep statistics so please share how many phone calls, tickets and sms' you got related to this :P I'm gonna guess a crap load?
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Definitely tons of enquiries. Very unfortunate timing for an issue like this because of the old/new month cutover :(
 
Last night (30/04/2014) at 23:15 I took this screenshot seconds before I switched my PC off for the night.

ah_3004.jpg


This morning I switched on and did my email, came and checked this forum and decided to have a look at my Clientzone and found the following:

ah_0105.jpg


Now wherein the hell did that 760 MB go to ???

I noticed this last month and the month before but said nothing because it sounds petty, but if you guys just write off a gig here and a gig there, when the end of the month comes, it becomes a crucial situation.

What gives here AfriMan ?

** Edit **

Btw, here is my readings:

mycz.jpg


Oh btw, about 1 gig of that April 101.5 was with a Telkom account I did some setups for a friend on his connection.
 
Last edited:
I'm also missing data. Clientzone shows I downloaded over 10GB so far, but in reality I have only done ~1GB.

I guess I shouldn't have tried to use up my gigs last night then :mad:

Afrihost Usage:

Screenshot%202014-05-01%2010.36.16.png


My actual Usage:

Screenshot%202014-05-01%2010.35.51.png


Afriman, can I send you a pm or is this something that is going to get sorted out?
 
DrJohnZoidberg said:
I'm also missing data. Clientzone shows I downloaded over 10GB so far, but in reality I have only done ~1GB.

I guess I shouldn't have tried to use up my gigs last night then :mad:

Afrihost Usage:

Screenshot%202014-05-01%2010.36.16.png


My actual Usage:

Screenshot%202014-05-01%2010.35.51.png


Afriman, can I send you a pm or is this something that is going to get sorted out?
Click to expand...

Sounds like a few clients are seeing last months usage come off late.

Drop me a PM please so I can fix this for you :(
 
ProAsm said:
Last night (30/04/2014) at 23:15 I took this screenshot seconds before I switched my PC off for the night.

ah_3004.jpg


This morning I switched on and did my email, came and checked this forum and decided to have a look at my Clientzone and found the following:

ah_0105.jpg


Now wherein the hell did that 760 MB go to ???

I noticed this last month and the month before but said nothing because it sounds petty, but if you guys just write off a gig here and a gig there, when the end of the month comes, it becomes a crucial situation.

What gives here AfriMan ?

** Edit **

Btw, here is my readings:

mycz.jpg


Oh btw, about 1 gig of that April 101.5 was with a Telkom account I did some setups for a friend on his connection.
Click to expand...

We do sometimes get reports from Telkom a few hours laste, but's generally not severe enough to warrant attention (a GB is usually more than we ever see). Becuase of the auth issues, accounting data arrived MUCH later than usual, so this was especially problematic as we only got the data after the cutover.

Drop me a PM and I"ll fix that for you :)
 
Hi there Afriman

Im new since 19 April 2014 on uncapped. Had terrible service with downloading when the shaping started on the 20th April.
I moved over to CAPPED 4meg 100gig. My downloading has picked up and I'm happy now. Just hope this keeps up.

Thanx so far for good service.

Pic attached of downloading where my downloading used to be 13kb/ps and 35kb/ps.
Viva!!.JPG

Thanx

Chris
 
Lionking_ said:
Hi there Afriman

Im new since 19 April 2014 on uncapped. Had terrible service with downloading when the shaping started on the 20th April.
I moved over to CAPPED 4meg 100gig. My downloading has picked up and I'm happy now. Just hope this keeps up.

Thanx so far for good service.

Pic attached of downloading where my downloading used to be 13kb/ps and 35kb/ps.
View attachment 115888

Thanx

Chris
Click to expand...

I'm just glad that you've found a product that works for you with us :)
 
Afriman, I logged in early this morning with the Capped account, did a few tests, some packet loss last night 0.1% - not too serious. Hence it's a public holiday and had some time, I dug a bit deeper re: routing, packet frames, etc.. everything was fine, speed wise .. and by chance I did a Anti-spoof DNS-TEST on the MTN's NAME-SERVERS just to see what's cooking. I did a mitigation scan from GRC's tools to MTN's NS-SERVERS while dumping raw logs and packets for logging and sequencing.

I compared that to the IS Name-servers which was 100% 'clean' on the IS-Account, meaning all green and zero loss.

Maybe you can have a look at this, although it's not SERIOUS and highly unlikely to mitigate a spoof attack on the NS's

NS-AH1.jpg

NS-AH2.jpg
 
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