Afrihost CAPPED ADSL Feedback (MTN)

[LCBXX]

Yup, that's your problem.... congestion
Although it's not "that" bad. I usually got whacked with 1000ms pings when I had congestion.

It got to 500-750ms just before 21:00...

4 years ago I cancelled my ADSL and went onto 8ta's 10GB R299 promo because ADSL was so bad, got R2300 in credit from Telkom for the 1.5-Years I kept logging calls with them. I am not keen on that happening again..

 

[froot]

It got to 500-750ms just before 21:00...

Yeah that's not usable anymore.

 

[AfriMan]

C:\>tracert -d www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 131 ms 163 ms 196 ms 105.236.11.129
3 148 ms 154 ms 145 ms 41.181.178.5
4 144 ms 170 ms 165 ms 41.181.165.115
5 104 ms 119 ms 93 ms 196.31.180.4
6 186 ms 183 ms 165 ms 196.44.0.224
7 108 ms 141 ms 147 ms 196.44.31.99
8 117 ms 158 ms 152 ms 196.31.220.8
9 154 ms 133 ms * 196.31.220.25
10 105 ms 95 ms 101 ms 196.31.63.206
11 102 ms 104 ms 117 ms 196.30.42.133
12 106 ms 106 ms 106 ms 197.242.144.102

Trace complete.

C:\>tracert -d 8.8.8.8

Tracing route to 8.8.8.8 over a maximum of 30 hops

1 2 ms 2 ms 1 ms 10.0.0.1
2 121 ms 116 ms 118 ms 105.236.11.129
3 95 ms 98 ms 118 ms 41.181.221.250
4 100 ms 92 ms 95 ms 41.181.165.115
5 118 ms 138 ms 115 ms 196.31.180.4
6 295 ms 280 ms 306 ms 41.181.180.10
7 355 ms 318 ms 303 ms 196.44.31.114
8 324 ms 310 ms 382 ms 196.44.31.156
9 313 ms 270 ms 277 ms 209.212.111.203
10 266 ms 309 ms 351 ms 209.212.99.13
11 * 272 ms 237 ms 209.85.255.78
12 237 ms 235 ms 257 ms 209.85.253.94
13 251 ms 228 ms 215 ms 72.14.232.134
14 228 ms 211 ms 219 ms 216.239.47.83
15 * * * Request timed out.
16 262 ms 270 ms 284 ms 8.8.8.8

Trace complete.

This definitely looks like either congestion or a line fault. It seems fairly consistent though. So it's either severe congestion or possibly a line fault. Have you logged a fault to check whether that could be the case?

 

[Beri]

Am I correct in saying the following?
I am on a 4meg line capped 50 gig and Paying R375 a month
R279 is for the line rental
that leaves R96 for the 50 gig
Divide that by the 5o gig then I iam paying R1,92 per gig......
Is this correct

 

[Internet_Junkie]

I use to get full speeds on YouTube, could watch 1080p videos with no buffering. But lately streaming sucks, constantly buffering. What could be the problem? On a 10meg capped bundle.

 

[AfriMan]

Am I correct in saying the following?
I am on a 4meg line capped 50 gig and Paying R375 a month
R279 is for the line rental
that leaves R96 for the 50 gig
Divide that by the 5o gig then I iam paying R1,92 per gig......
Is this correct

Yes, that sounds like your calculation is correct. If that is the case, you can opt for an equivalent capped bundle on the new offerings (like 50+50) or elect to stay on your current price.

 

[AfriMan]

I use to get full speeds on YouTube, could watch 1080p videos with no buffering. But lately streaming sucks, constantly buffering. What could be the problem? On a 10meg capped bundle.

Could you post some more stats on your general connection health - like the output from our Network Test App?

 

[thewusman]

Afriman

Since getting my line upgraded to 20Mbps I've tried out a WA capped product, home capped pro.

Is there any reason why speedtests to the MTN CT server are faster and consistent on WA than my AH capped account, which is usually much slower and a bit all over the place ?

Is this related to your current IPC issues ?

 

[LCBXX]

This definitely looks like either congestion or a line fault. It seems fairly consistent though. So it's either severe congestion or possibly a line fault. Have you logged a fault to check whether that could be the case?

The line runs full tilt in the morning and after 22:00, nearly all weekend as well, with sub 20ms pings with full line speed. When this slowdown happens it doesn't matter what ISP I use, it is slow, and it is consistent to the window indicated. I can reboot the router and have even tried using another router when it occurs, no difference.

You mention that the high pings are consistent? Are you saying that hops beyond 105.236.11.129 should have lower pings typically? When it got real bad last night (500ms pings) at around 21:00, the pings at all hops were that high as well.

I will set up a no-ip domain on my router at home this evening and give you the URL which you can ping for reference.

 

[AfriMan]

Afriman

Since getting my line upgraded to 20Mbps I've tried out a WA capped product, home capped pro.

Is there any reason why speedtests to the MTN CT server are faster and consistent on WA than my AH capped account, which is usually much slower and a bit all over the place ?

Is this related to your current IPC issues ?

It depends on which speedtest server you are hitting. I think some ISP's have proxy servers for speedtest, though I can't say I know 100% how that is setup.

I would much rather see real time latency and throughput. Since we do have IPC in Cape Town, local cape town server pings should be excellent.

 

[AfriMan]

The line runs full tilt in the morning and after 22:00, nearly all weekend as well, with sub 20ms pings with full line speed. When this slowdown happens it doesn't matter what ISP I use, it is slow, and it is consistent to the window indicated. I can reboot the router and have even tried using another router when it occurs, no difference.

You mention that the high pings are consistent? Are you saying that hops beyond 105.236.11.129 should have lower pings typically? When it got real bad last night (500ms pings) at around 21:00, the pings at all hops were that high as well.

I will set up a no-ip domain on my router at home this evening and give you the URL which you can ping for reference.

What I meant there was sometimes with mild congestion, you see intermittent spikes in latency, not a consistent rise in latency like I saw in your traces.

 

[LCBXX]

What I meant there was sometimes with mild congestion, you see intermittent spikes in latency, not a consistent rise in latency like I saw in your traces.

Next steps, what else can I do for you? I opened ticket ANW-423-66424 in the meantime.

 

[xrapidx]

What's the overall consensus on Afrihosts capped product? I've tried all the uncapped products. Coming of WebAfrica capped (100KB/s on 10MB account during the day)

It says unshapped, is it really unshapped, and 24/7?

 

[LCBXX]

What's the overall consensus on Afrihosts capped product? I've tried all the uncapped products. Coming of WebAfrica capped (100KB/s on 10MB account during the day)

It says unshapped, is it really unshapped, and 24/7?

Yup. Apart from when you have a blocked-nose-exchange, it runs full tilt on all protocols all times.

 

[xrapidx]

Yup. Apart from when you have a blocked-nose-exchange, it runs full tilt on all protocols all times.

Awesome, is there a cancellation notice period? Can't see it on the site.

Although I can live with 30 days I guess, R399 isn't that bad...

I'll test the free 1GB when my current capped account is at its worse - and see what it gets.

 

[LCBXX]

Awesome, is there a cancellation notice period? Can't see it on the site.

Although I can live with 30 days I guess, R399 isn't that bad...

I'll test the free 1GB when my current capped account is at its worse - and see what it gets.

If you cancel before the 25th of each month, it cancels at the end of the same month. After the 26th, it cancels the month after.

 

[AfriMan]

If you cancel before the 26th of each month, it cancels at the end of the same month. After the 26th, it cancels the month after.

Billing starts on the 25th (not the 26th) so you must cancel before then if you want to avoid further billing (except on certain products that require longer cancellation period (there aren't many exceptions though).

 

[AfriMan]

Awesome, is there a cancellation notice period? Can't see it on the site.

Although I can live with 30 days I guess, R399 isn't that bad...

I'll test the free 1GB when my current capped account is at its worse - and see what it gets.

In general it would be month to month. So you can cancel before the 25th at any time during the month for the end of that month (since you pay in advance for the month).

Good luck with the testing. PM me if you need any help

 

[RyanPCMR]

Afrihost, why such a struggle for me to change my billing period to 15th of the month? I have been told telephonically that I need to pay before the 8 July 2014 or face paying a reconnection fee together with two payments upfront. I am a month behind, not two.

 

[Internet_Junkie]

Could you post some more stats on your general connection health - like the output from our Network Test App?

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=17 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=16 ms
Request timeout for icmp_seq 3
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=17 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=16 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=43 time=220 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=43 time=220 ms
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_req=4 ttl=43 time=219 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=43 time=220 ms



Trace Test:

traceroute -n 197.242.144.102

1 192.168.0.1 2 ms 1 ms 2 ms
2 105.236.6.1 8 ms 10 ms 8 ms
3 41.181.178.5 53 ms 14 ms 13 ms
4 196.44.0.1 15 ms 14 ms 14 ms
5 196.44.31.9 14 ms 20 ms 14 ms
6 41.181.165.1 16 ms 21 ms 16 ms
7 196.30.1.3 16 ms
196.44.31.9 16 ms 15 ms
8 196.31.220.2 14 ms
196.30.1.3 16 ms 15 ms
9 196.31.63.2 16 ms 16 ms
196.31.220.2 16 ms
10 196.30.42.1 17 ms 16 ms
196.31.63.2 16 ms
11 197.242.144.1 16 ms 19 ms 15 ms


traceroute -n 8.8.8.8

1 192.168.0.1 2 ms 2 ms 1 ms
2 105.236.6.1 8 ms 8 ms 9 ms
3 41.181.178.8 15 ms 16 ms 41 ms
4 196.44.0.1 51 ms 15 ms 15 ms
5 196.44.31.9 15 ms 15 ms 15 ms
6 41.181.165.1 15 ms 16 ms 44 ms
7 196.44.31.1 212 ms 213 ms
8 209.85.255.7 197 ms



DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 66.8.14.59
Name: www.google.com
Address: 66.8.14.27
Name: www.google.com
Address: 66.8.14.37
Name: www.google.com
Address: 66.8.14.53
Name: www.google.com
Address: 66.8.14.31
Name: www.google.com
Address: 66.8.14.57
Name: www.google.com
Address: 66.8.14.16
Name: www.google.com
Address: 66.8.14.46
Name: www.google.com
Address: 66.8.14.38
Name: www.google.com
Address: 66.8.14.24
Name: www.google.com
Address: 66.8.14.48
Name: www.google.com
Address: 66.8.14.26
Name: www.google.com
Address: 66.8.14.20
Name: www.google.com
Address: 66.8.14.35
Name: www.google.com
Address: 66.8.14.42
Name: www.google.com
Address: 66.8.14.49


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN