Afrihost CAPPED ADSL Feedback (MTN)

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AfriMan said:
We don't shape capped, and what I have said is that testing for shaping is very unreliable when there is contention. You may experience intermittent services performing poorly when demand is at peak.
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That right there is an outright LIE.
 
AfriMan said:
We don't shape capped, and what I have said is that testing for shaping is very unreliable when there is contention. You may experience intermittent services performing poorly when demand is at peak.
Click to expand...

Confirmation that you think we are fools.
 
AfriMan said:
We're not shaping capped accounts, and our shaping system in any event only acts on non-realtime traffic, so it's definitely not a question of shaping.

Which games are you having problems playing?
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Quote from your own Afrihost Technical Network team...not the call centre guys:

"At the moment, we are seeing increased demand in all regions (North, South & East) of our
DSL network. We have partially addressed these issues by upgrading software on our shaping management
system and making changes to optimise how we manage traffic on the network. This mostly entails ensuring
that we catch shaped services more efficiently and shape them to the correct extent, which leaves more
available bandwidth for priority realtime services.
Some clients may experience torrents and other P2P services running slow than usual while general speeds
are normal or close to normal. This is due to demand on the network and we are trying to provide the best
possible experience during periods of high demand."


Further:

Me: why does your network status then show green lights?

Afrihost: one moment let me check with my colleague here

Afrihost: the network status is bogus


My main problem is... I say run my clients websites or recommend clients to use Afrihost... They complain to me..... I sit in the middle looking BAD....and Afrihost cant be transparent.... If you were transparent... people would accept it and work with you...
 
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krono9 said:
Quote from your own Afrihost Technical Network team...not the call centre guys:

"At the moment, we are seeing increased demand in all regions (North, South & East) of our
DSL network. We have partially addressed these issues by upgrading software on our shaping management
system and making changes to optimise how we manage traffic on the network. This mostly entails ensuring
that we catch shaped services more efficiently and shape them to the correct extent, which leaves more
available bandwidth for priority realtime services.
Some clients may experience torrents and other P2P services running slow than usual while general speeds
are normal or close to normal. This is due to demand on the network and we are trying to provide the best
possible experience during periods of high demand."


Further:

Me: why does your network status then show green lights?

Afrihost: one moment let me check with my colleague here

Afrihost: the network status is bogus


My main problem is... I say run my clients websites or recommend clients to use Afrihost... They complain to me..... I sit in the middle looking BAD....and Afrihost cant be transparent.... If you were transparent... people would accept it and work with you...
Click to expand...

Hahaha. This is hilarious. The side stepping on this one should be good.
 
we don't shape™

krono9 said:
Quote from your own Afrihost Technical Network team...not the call centre guys:

"At the moment, we are seeing increased demand in all regions (North, South & East) of our
DSL network. We have partially addressed these issues by upgrading software on our shaping management
system and making changes to optimise how we manage traffic on the network. This mostly entails ensuring
that we catch shaped services more efficiently and shape them to the correct extent, which leaves more
available bandwidth for priority realtime services.
Some clients may experience torrents and other P2P services running slow than usual while general speeds
are normal or close to normal. This is due to demand on the network and we are trying to provide the best
possible experience during periods of high demand."


Further:

Me: why does your network status then show green lights?

Afrihost: one moment let me check with my colleague here

Afrihost: the network status is bogus


My main problem is... I say run my clients websites or recommend clients to use Afrihost... They complain to me..... I sit in the middle looking BAD....and Afrihost cant be transparent.... If you were transparent... people would accept it and work with you...
Click to expand...
 
AfriMan said:
Very true. Around this time we did have a similar issue. That was also around the time that Telkom began upgrading 1Mbps lines to 2Mbps and so forth, and we saw a progressive increase in demand as we neared the end of the year. But in that case the iOS release also seemed to be a precursor to a sustained increase in demand.
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You should have shaped those iOS users instead of us capped users
 
AfriMan said:
We don't shape capped, and what I have said is that testing for shaping is very unreliable when there is contention. You may experience intermittent services performing poorly when demand is at peak.
Click to expand...

Please stop using the word contention in your explanations. You should rather use "when there is high demand" or "periods of high saturation" or if you want to be more accurate "when demand exceeds available capacity". Your use of the word contention as per my previous posts is inaccurate as contention refers to potential maximum demand and not actual current demand. Sheesh.
 
quovadis said:
Please stop using the word contention in your explanations. You should rather use "when there is high demand" or "periods of high saturation" or if you want to be more accurate "when demand exceeds available capacity". Your use of the word contention as per my previous posts is inaccurate as contention refers to potential maximum demand and not actual current demand. Sheesh.
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I think we may have a different meaning for contention :)
We see it as the amount of people, at the current time, competing for bandwidth available on the network.
 
AfriMan said:
I really don't expect we'll have to wait anything near to that long. I've been told a few weeks at maximum, but when I have a rough date I'll update you guys.
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***** me a few weeks... and yet you will more than likely take your FULL debit order at the end of the month hey!!!

*****ing P*ss POOR
 
Westmore said:
***** me a few weeks... and yet you will more than likely take your FULL debit order at the end of the month hey!!!

*****ing P*ss POOR
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We have passed on savings in similar situations, but I can't confirm anything.
 
KillerBOB said:
Don't "not-shape" me.
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Please explain how diminished throughput over all accounts (business,uncapped,capped) due to demand exceeding capacity = you being shaped? :)

You aren't being shaped..the network has just fallen through it's a$$ and can't sustain the demand.
 
Masik3R said:
Please explain how diminished throughput over all accounts (business,uncapped,capped) due to demand exceeding capacity = you being shaped? :)

You aren't being shaped..the network has just fallen through it's a$$ and can't sustain the demand.
Click to expand...

lol
 
Masik3R said:
You aren't being shaped..the network has just fallen through it's a$$ and can't sustain the demand.
Click to expand...

The only problem with that explanation is that you would then expect all similar protocols to be more or less equally impacted, however, that is not the case as was proved here last night e.g. if it was purely congestion then downloading/uploading on port 80 should be as slow as downloading from port 8080, except that is proven to not be the case, hence "shaping".

http://broadband.mpi-sws.org/transparency/bttest.php
 
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