Afrihost CAPPED ADSL Feedback (MTN)

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techead said:
@Afriman

Thank you for the PM. I agree that there is nothing wrong with the account. Judging from the last 10 pages on this topic, its quite clear that the culprit is contention/demand problems. Regardless of what you want to call it, it not supposed to be my problem.

Please refer to post #4728. I want my money back.

What say you??
Click to expand...

@Afriman, kindly reply

edit: I think I have been rather patient
 
COME ON NOW AFRIHOST!

@Afriman/Afriguy:
This is now getting pathetic. My previously perfect 10mbps line is giving me this :mad:
Local's gone belly up. 42KB/s to 97KB/s with massive latency.
International, although unstable, is MASSIVELY better. 700KB/s to 987KB/s

Now I've ALWAYS been an AH supporter. I'm now losing faith! :(

Local: 97KB/s :twisted: http://speedtest.ookla.com/result/2729524510.png
Code: 
Last Result:
Download Speed: 783 kbps (97.9 KB/sec transfer rate)
Upload Speed: 496 kbps (62 KB/sec transfer rate)
Latency: 137 ms
10/13/2014, 4:04:00 PM

Local: 42KB/s :twisted: http://speedtest.ookla.com/result/2729527783.png
Code: 
Last Result:
Download Speed: 337 kbps (42.1 KB/sec transfer rate)
Upload Speed: 758 kbps (94.8 KB/sec transfer rate)
Latency: 267 ms
10/13/2014, 4:07:29 PM

International: :wtf: 700KB/s http://speedtest.ookla.com/result/2729529031.png
Code: 
Last Result:
Download Speed: 5675 kbps (709.4 KB/sec transfer rate)
Upload Speed: 835 kbps (104.4 KB/sec transfer rate)
Latency: 167 ms
10/13/2014, 4:08:53 PM

International: :wtf: http://speedtest.ookla.com/result/2729530383.png
Code: 
Last Result:
Download Speed: 7901 kbps (987.6 KB/sec transfer rate)
Upload Speed: 801 kbps (100.1 KB/sec transfer rate)
Latency: 167 ms
10/13/2014, 4:10:24 PM

Pings... www.afrihost.com - packet loss
Code: 
Ping statistics for 197.242.144.102:
    Packets: Sent = 15, Received = 13, Lost = 2 (13% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 46ms, Average = 37ms

Tracert... www.afrihost.com
Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     3 ms     2 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    13 ms     9 ms    10 ms  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
  4    11 ms    12 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    11 ms    11 ms    11 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    12 ms    12 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    35 ms    33 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    33 ms    32 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
  9    32 ms    30 ms    32 ms  196.30.1.53
 10    34 ms    31 ms    32 ms  196.31.220.25
 11    33 ms    33 ms    33 ms  196.31.63.206
 12    48 ms    44 ms    40 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    42 ms    32 ms    39 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
The last two days was fine, but all a sardine.. I can't connect to a gaming server. Had to switch accounts again , alas :(
 
steel_dog said:
@Afriman/Afriguy:
This is now getting pathetic. My previously perfect 10mbps line is giving me this :mad:
Local's gone belly up. 42KB/s to 97KB/s with massive latency.
International, although unstable, is MASSIVELY better. 700KB/s to 987KB/s

Now I've ALWAYS been an AH supporter. I'm now losing faith! :(

Local: 97KB/s :twisted: http://speedtest.ookla.com/result/2729524510.png
Code: 
Last Result:
Download Speed: 783 kbps (97.9 KB/sec transfer rate)
Upload Speed: 496 kbps (62 KB/sec transfer rate)
Latency: 137 ms
10/13/2014, 4:04:00 PM

Local: 42KB/s :twisted: http://speedtest.ookla.com/result/2729527783.png
Code: 
Last Result:
Download Speed: 337 kbps (42.1 KB/sec transfer rate)
Upload Speed: 758 kbps (94.8 KB/sec transfer rate)
Latency: 267 ms
10/13/2014, 4:07:29 PM

International: :wtf: 700KB/s http://speedtest.ookla.com/result/2729529031.png
Code: 
Last Result:
Download Speed: 5675 kbps (709.4 KB/sec transfer rate)
Upload Speed: 835 kbps (104.4 KB/sec transfer rate)
Latency: 167 ms
10/13/2014, 4:08:53 PM

International: :wtf: http://speedtest.ookla.com/result/2729530383.png
Code: 
Last Result:
Download Speed: 7901 kbps (987.6 KB/sec transfer rate)
Upload Speed: 801 kbps (100.1 KB/sec transfer rate)
Latency: 167 ms
10/13/2014, 4:10:24 PM

Pings... www.afrihost.com - packet loss
Code: 
Ping statistics for 197.242.144.102:
    Packets: Sent = 15, Received = 13, Lost = 2 (13% loss),
Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 46ms, Average = 37ms

Tracert... www.afrihost.com
Code: 
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1     3 ms     2 ms    <1 ms  192.168.0.1
  2     7 ms     7 ms     7 ms  105-236-240-129-esr-lo.mtnbusiness.co.za [105.236.240.129]
  3    13 ms     9 ms    10 ms  ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
  4    11 ms    12 ms    10 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
  5    11 ms    11 ms    11 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    12 ms    12 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
  7    35 ms    33 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
  8    33 ms    32 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.221]
  9    32 ms    30 ms    32 ms  196.30.1.53
 10    34 ms    31 ms    32 ms  196.31.220.25
 11    33 ms    33 ms    33 ms  196.31.63.206
 12    48 ms    44 ms    40 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    42 ms    32 ms    39 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.
Click to expand...

This isn't great at all, sorry about the poor experience you're seeing :(
Odd seeing the latency reflect in the speedtests but not a traceroute - I'd like to have this looked into.

Could you PM me your info please?
 
Dan C said:
The last two days was fine, but all a sardine.. I can't connect to a gaming server. Had to switch accounts again , alas :(
Click to expand...

Which games are you playing? We're working through some tweaks, specifically for Destiny to look at how the traffic runs through the network.
 
AfriGuy said:
When did you notice the speeds degrade when you used our account?
Click to expand...

I'm not sure what you mean Afri Guy? When I speedtest the AH account I get +- 4 Mbps. If I then switch to WA I get 8+ Mbps.

The speed degrade happened since last night...
 
Last edited:
ScreamerRSA said:
I'm not sure what you mean Afri Guy? When I speedtest the AH account I get +- 4 Mbps. If I then switch to WA I get 8+ Mbps.

The speed degrade happened since last night...
Click to expand...

Thanks, would you mind PM'ing me a bit more detail around this? I'd like to have it passed onto our team to troubleshoot with you further.
 
can someone fill me in on what's going on?

I've got a capped account and I've just checked and my torrents are dead.

Only noticing it now because I personally used this account for a week ( was in JHB).
 
Wall said:
can someone fill me in on what's going on?

I've got a capped account and I've just checked and my torrents are dead.

Only noticing it now because I personally used this account for a week ( was in JHB).
Click to expand...

Shouldn't be any issues around this, PM me the account you're having troubles with and I can check it out for you.
 
AfriGuy said:
Shouldn't be any issues around this, PM me the account you're having troubles with and I can check it out for you.
Click to expand...

Will do so shortly. Just restarting the torrents and checking to see what's going on.... If I don't come right, I'll pm you :)
 
Both my accounts (Afrihost and Mweb) have huge latency and slow speeds since yesterday (as far as I know). Was ok again last night
AH:
http://speedtest.ookla.com/result/2729563298.png
Last Result:
Download Speed: 102 kbps (12.8 KB/sec transfer rate)
Upload Speed: 163 kbps (20.4 KB/sec transfer rate)
Latency: 1905 ms
2014/10/13, 4:45:40 PM

Mweb
Last Result:
Download Speed: 279 kbps (34.9 KB/sec transfer rate)
Upload Speed: 50 kbps (6.3 KB/sec transfer rate)
Latency: 1221 ms
2014/10/13, 4:54:30 PM
 
AfriGuy said:
If you aren't noticing any latency spikes it could be that we're mis-classifying the traffic. PM me a bit more info and I'll see what our team has to say :)
Click to expand...

Why would you need to classify traffic on unshaped capped accounts?
 
AfriGuy said:
This isn't great at all, sorry about the poor experience you're seeing :(
Odd seeing the latency reflect in the speedtests but not a traceroute - I'd like to have this looked into.

Could you PM me your info please?
Click to expand...
PM sent.
 
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