Afrihost CAPPED ADSL Feedback (MTN)

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OK thanks for your feedback much appreciated so then the latest is a week i take it that's good news.
 
AfriMan said:
We definitely do, we have ordered the capacity, and now unfortunately we must wait for the capacity to be delivered.
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techead said:
So it your responsibility to plan and manage. I can't believe you want to blame Telkom.

It's like blaming the dog for eating your homework
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AfriGuy said:
I don't think we're blaming anyone here.
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AfriMan said:
That would be my view, but let's hope it's how Telkom does it.
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Indirectly you actually are, but the reality is that Afrihost are the ones responsible for this momentous cock-up. Not Telkom.

When you saying that you are waiting for Telkom you really are implying that they are to blame, and its indirectly passing the buck from Afrihost.

The responsibility and planing lies squarely at the door of Afrihost. This is why people are pretty pissed off, coz you cant just acknowledge that you have dropped the ball in a big way.

Why is that so hard to understand? :confused:
 
techead said:
Indirectly you actually are, but the reality is that Afrihost are the ones responsible for this momentous cock-up. Not Telkom.

When you saying that you are waiting for Telkom you really are implying that they are to blame, and its indirectly passing the buck from Afrihost.

The responsibility and planing lies squarely at the door of Afrihost. This is why people are pretty pissed off, coz you cant just acknowledge that you have dropped the ball in a big way.

Why is that so hard to understand? :confused:
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In a perfect world everything progresses logically and nothing ever goes contrary to what is expected. In that way one could plan for demand in a completely predictable way. However that is not how things happen in the real world, in any business. Is there room for improvement? I'm sure there is, and we'll get better as we grow with our own network. However we did the best we could with the information we had and reacted as quickly as possible.

It's a misrepresentation to say that we're "blaming" Telkom. In no way did we say that Telkom are responsible for our planning. Telkom is however the only agency that can deliver IPC, so once the IPC was ordered (or at least the order already planned was fast-tracked) we have to rely on them for delivery. Those are the plain and simple facts. If you're looking to extract layers of meaning from that, that's up to you, but the reality is that we're waiting on Telkom now to deliver the IPC ordered and we believe they'll do so as quickly as possible, according their available resources.
 
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AfriMan said:
In a perfect world everything progresses logically and nothing ever goes contrary to what is expected. In that way one could plan for demand in a completely predictable way. However that is not how things happen in the real world, in any business. Is there room for improvement? I'm sure there is, and we'll get better as we grow with our own network. However we did the best we could with the information we had and reacted as quickly as possible.

It's a misrepresentation to say that we're "blaming" Telkom. In no way did we say that Telkom are responsible for our planning. Telkom is however the only agency that can deliver IPC, so once the IPC was ordered (or at least the order already planned was fast-tracked) we have to rely on them for delivery. Those are the plain and simple facts. If you're looking to extract layers of meaning from that, that's up to you, but the reality is that we're waiting on Telkom now to deliver the IPC ordered and we believe they'll do so as quickly as possible, according their available resources.
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Still not accepting any responsibility for anything. Unbelievable.

No one said we live in a perfect world, and I know exactly how "business" works. Forward planning. Like I said before, you guys walk to close to the line and operate with not enough margin. It's like you expect people to believe that one morning everyone woke up, and decided to stretch your network by 50%

What a load of hogwash.

We will have to agree to disagree then.
 
techead said:
Still not accepting any responsibility for anything. Unbelievable.

No one said we live in a perfect world, and I know exactly how "business" works. Forward planning. Like I said before, you guys walk to close to the line and operate with not enough margin.

We will have to agree to disagree then.
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Happy to do so :)
 
AfriMan said:
That's pretty strange, we're getting good reports in the South so far today. Can you show me a trace or anything from your Afrihost account?
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Good reports?

This morning my business ADSL was so slow I couldn't even do email and Internet banking took 10 min to load the login page, then I get home only to find my 10Meg unshaped line is only 75% of the way into a 1GB download that has been running for 5 hours.

That had better be a FAT Pipe you ordered as both my lines now run at 10% of what they were six months ago.
If you only double your IPC that still leaves me down at 20%. Not acceptable.
 
AfriMan said:
That's pretty strange, we're getting good reports in the South so far today. Can you show me a trace or anything from your Afrihost account?
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I've done "tests" coming out of my ears the past month. Tomorrow is my last day at Afrihost! Woohoo!!!!
 
I can't even watch Twitch on ****ing LOW! <==== LOW!!!

and I think what techead is implying: YOU GROSSLY OVERSUBSCRIBED YOUR SERVICE, running on the margins you tried to do is f'ing up your service and it sucks. And all you do is shift blame to Telkom. :mad:

It is time Afrihost owns up to this whole cock up. People are going to leave and not come back simply as a matter of principle due to your poor transparency towards customers.
 
caroper said:
Good reports?

This morning my business ADSL was so slow I couldn't even do email and Internet banking took 10 min to load the login page, then I get home only to find my 10Meg unshaped line is only 75% of the way into a 1GB download that has been running for 5 hours.

That had better be a FAT Pipe you ordered as both my lines now run at 10% of what they were six months ago.
If you only double your IPC that still leaves me down at 20%. Not acceptable.
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A lot of thought goes into the amount of capacity we order, based on trends and reports over a long period, month on month and year on year data, to ensure that we have enough but it financially viable.

Generally we haven't seen many clients today reporting poor performance in the South. When did you last test?
 
Aquiva said:
I've done "tests" coming out of my ears the past month. Tomorrow is my last day at Afrihost! Woohoo!!!!
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I do believe performance in the South should be awesome again in just a few days (or less) so perhaps we'll see you again. Either way, I wish you all the best :)
 
Logic! said:
I can't even watch Twitch on ****ing LOW! <==== LOW!!!

and I think what techead is implying: YOU GROSSLY OVERSUBSCRIBED YOUR SERVICE, running on the margins you tried to do is f'ing up your service and it sucks. And all you do is shift blame to Telkom. :mad:

It is time Afrihost owns up to this whole cock up. People are going to leave and not come back simply as a matter of principle due to your poor transparency towards customers.
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We've discussed this extensively. Being oversubscribed implies that we have too many users or have oversold our bandwidth but our reports tell us that existing users are demanding more bandwidth and demand has grown (is growing) at an exponentially faster rate than new signups. We've been clear and open about this.
 
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Nuro said:
I'm in Johannesburg. Are the capacity issues sorted now?
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Our IPC Upgrades in the North are fully online and operational, you should not be experiencing any bandwidth or latency issues. At least related to our ADSL network.
 
AfriMan said:
A lot of thought goes into the amount of capacity we order, based on trends and reports over a long period, month on month and year on year data, to ensure that we have enough but it financially viable.

Generally we haven't seen many clients today reporting poor performance in the South. When did you last test?
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Then here's another subscriber in the South with poor performance. :(
International is rubbish at the moment. Fluctuating madly.
The reason you might not have heard from us Southerners is that we're so blooming fed up with the rotten performance we've had we're waiting for the IPC upgrade to be done and dusted.
 
AfriMan said:
We've discussed this extensively. Being oversubscribed implies that we have too many users or have oversold our bandwidth but our reports tell us that existing users are demanding more bandwidth and demand has growing (is growing) at an exponentially faster rate than new signups. We've been clear and open about this.
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Unbelievable
 
steel_dog said:
Then here's another subscriber in the South with poor performance. :(
International is rubbish at the moment. Fluctuating madly.
The reason you might not have heard from us Southerners is that we're so blooming fed up with the rotten performance we've had.
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The Southern upgrade will be in place very very soon, your account performances will then quickly improve to previous levels.
 
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