I know a few people plugged this test, but to be honest we still don't know what diagnostics are being run to definitively an account is shaped or throttled. We will see a slowdown in throughput when demand is high, due to higher contention
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Afrihost CAPPED ADSL Feedback (MTN)
- Thread starter eddief1
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I know a few people plugged this test, but to be honest we still don't know what diagnostics are being run to definitively an account is shaped or throttled. We will see a slowdown in throughput when demand is high, due to higher contention
kohlhtor
Expert Member
This looks like it's a reply intended for an Uncapped client, so the information is basically not really relevant. That's not good from us
Copy and paste
kohlhtor
Expert Member
I know a few people plugged this test, but to be honest we still don't know what diagnostics are being run to definitively an account is shaped or throttled. We will see a slowdown in throughput when demand is high, due to higher contention
You see this on certain port only and only on Afrihost network
Run the test on Telkom full line speed
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That probably true. We're constantly revising our training, and many of our new team are strongly encourage to use macros as guidelines and not to actually use them in replies. We're also addressing this with our older team members to break old habits.
Nothing worse than an impersonal reply. Sorry about that
He never said capped accounts are shaped. Read it again slowly while breathing
The support ticket is linked to my capped account so why would they refer to uncapped accounts when it doesn't apply to my account?
You don't shape capped accounts you say. Then please explain why from 3PM yesterday and for the past week any of my downloads won't go past 30KB/s then at 11PM to the second everything returns to normal and I can download once again.
Once again from 8am this morning my downloads won't go past 30KB/s while all other services remain fine. Please do not lie about capped accounts not being shaped!
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kohlhtor
Expert Member
I open a ticket on 13 of March with problems wit my account
[#RKC-447-73889]: ClientZone - Support Request : Business ADSL
I was on business adsl
Then I get recommendation to move to a caped package on 24 of March
See answer from Daniel.vdh
And my problem has not be resolved
Good evening Mr. Kohlhage.
I hope you are well.
I see that you have tested your connection using the 1GB free test account linked to your profile. Please could you let me know whether the connection was better than the 8Mbps Business account you are currently using?
The reason for asking this is the following:
I believe the problem may lay with the Uncapped account you are using, in that the routing for the uncapped accounts, (Business or Standard) inherently induce higher latency than normal. Even worse so when the network is under load. I propose maybe moving you over to a capped package that meets your volume needs on a monthly basis, as well as resolves the high latency you are experiencing.
Current expenditure: R897.00p/m
Average data usage: 210GBp/m
Maximum data usage: 251GB in one month.
My suggestion:
150GB + 150GB Capped Package
R599 PM (Incl. VAT)
Zero shaping on these accounts.
My suggested package will cost you less monthly than what you are currently paying, plus it will meet your maximum data needs. Should we discontinue double data, this will become a 15GB p/m package, but you can then if needed retain double data by signing up for Afrihost+.
Ultimately, the decision is yours. I would also like to test thoroughly with the 1GB capped account to see whether our network routing on those accounts provide you with the latency results you are looking for. This testing should be done prior to making changes to the package you are on.
Please let me know when you are available to do this testing. I am only on shift from 15:00 to midnight every weekday, so it would have to fall within those times.
I hope you have a great evening and that this mail finds you well.
Kind regards
Daniel.vdh
[#RKC-447-73889]: ClientZone - Support Request : Business ADSL
I was on business adsl
Then I get recommendation to move to a caped package on 24 of March
See answer from Daniel.vdh
And my problem has not be resolved
Good evening Mr. Kohlhage.
I hope you are well.
I see that you have tested your connection using the 1GB free test account linked to your profile. Please could you let me know whether the connection was better than the 8Mbps Business account you are currently using?
The reason for asking this is the following:
I believe the problem may lay with the Uncapped account you are using, in that the routing for the uncapped accounts, (Business or Standard) inherently induce higher latency than normal. Even worse so when the network is under load. I propose maybe moving you over to a capped package that meets your volume needs on a monthly basis, as well as resolves the high latency you are experiencing.
Current expenditure: R897.00p/m
Average data usage: 210GBp/m
Maximum data usage: 251GB in one month.
My suggestion:
150GB + 150GB Capped Package
R599 PM (Incl. VAT)
Zero shaping on these accounts.
My suggested package will cost you less monthly than what you are currently paying, plus it will meet your maximum data needs. Should we discontinue double data, this will become a 15GB p/m package, but you can then if needed retain double data by signing up for Afrihost+.
Ultimately, the decision is yours. I would also like to test thoroughly with the 1GB capped account to see whether our network routing on those accounts provide you with the latency results you are looking for. This testing should be done prior to making changes to the package you are on.
Please let me know when you are available to do this testing. I am only on shift from 15:00 to midnight every weekday, so it would have to fall within those times.
I hope you have a great evening and that this mail finds you well.
Kind regards
Daniel.vdh
ghostR
Executive Member
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Kosmik
Honorary Master
Timeouts on nntp early this morning again.
It's not about uit-***, but we need to make sure our guys understand what is happening on the network and are able to communicate that clearly to clients without causing further confusion.
Our team only manipulate shaped accounts (Uncapped) to manage demand, we don't shape or throttle capped accounts ever as this would go against the nature of an unshaped product. However, if the overall network is showing higher contention than we'd like, client's may experience performance similar to shaping, but this is not based on any rule set or policy. We discussed this last year when we had some similar issues, and I believe we made it very clear that we have no shaping rules applied to Capped or Business accounts.
We do believe that we have sufficient capacity to deliver a good experience to our existing client base, but if there is excess traffic on the network that should be shaped then we need to focus on that first before we invest in millions of rands in additional capacity. That's not to say that we don't do so if capacity is required, but we need to look at all possible avenues to make the network perform better and give our clients a good experience.
I think the language is unclear and we have this debate often in this and the business thread. When we talk about making changes and shaping applied to manage traffic on the network, we mean Uncapped, Shaped accounts. This is the only area where we are able to make changes to manage traffic and shape P2P, NNTP, etc to minimise the impact of increased demand.
As I've said before, increased demand creates a higher rate of contention across the board. It may not seem like it, but behaviour patterns on a massive network can seem like deliberate changes. When people log on at 8am or seem to drop off after 10/10:30 pm, it looks like someone sent an SMS. Loadshedding also does something similar, but we often see that users log on and log off at similar times and contention rapidly decreases over a very short period.
So then give me a logical explanation why everyday my only my downloads won't go past 30KB/s and then return back to normal at 11PM like clockwork?
I'm sorry about that, I'm sure that in general this may have been a good suggestion for an unshaped experience. Remember that for the bulk of the 24 hour cycle, you only see higher contention for a relatively short period. The rest of the time you should be getting a decent unshaped capped experience.
If that were the case wouldn't all my services be affected and not just downloads?
In actual fact I don't really give a sht about your capacity issues or whatever it is. I pay you for the service of an unshaped account which is why I opted for capped over uncapped. With the current network issues my account is useless yet I am still expected to pay full price for it.
It's like buying a car without the engine!
Ja, I don't agree with that. We've seen some technical issues in the past, be it IPC or shaping, and we've alway been open and honest with our clients. Gian even invited clients to come and see what we're doing, so I think we've got our cards open here (not to criticise how other ISPs do it).
We've always come through these challenges and done so by sharing as much info as we have and keeping clients up to date with our progress and the difficulties we face. When the dust settles I believe that most of our clients do appreciate our approach. So I don't expect we'll be shutting our doors, but that's not to say we don't attack the challenges ahead as if our very lives depended on it - we absolutely give each and every issue 110% effort.
Any network is going to be impacted by demand, I don't think any ISP can have a 1:1 contention ratio or guarantee a specific experience at all times. A network is a dynamic system, and client behaviour, as much as hardware and software, is an integral part of that system.
Which news server are you using?
But in this case only my downloads are affected and you expect me to believe that there is no shaping of my service from your side?
And amazingly your demand ends the same time every night at 11PM.
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