Afrihost CAPPED ADSL Feedback (MTN)

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AfriMan said:
Our team has been testing on D3 and we are still able to connect and game normally, so we need to replicate the issue you are experiencing. All Blizzard games use the same traffic signature so other games like Heart of the Swarm, StarCraft would also be suffering, which I don't believe they are. Also that is only in terms of shaping and we definitely don't touch gaming traffic on any product (even shaped).

I can't think off the bat why you're experiencing this issue, I know a few people have reported similar. We'll need to figure out what the common factors are here that links your experience. We've tested D3 on Uncapped and Capped accounts and it appears to be running as expected :(
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The only way your team connects without issues is if they are in JHB area or as you put it the North. I have multiple people complaining again today on local D3 Facebook page who cant log into D3 with Afrihost. I switch over to Webafrica, I can connect I switch over to Afrihost or Axxess I cant connect. All my extra/double data means nothing if I cant use it. I have still not used my 50GB I won on twitter as i cant use the internets at night.
 
NeoNarchy said:
The only way your team connects without issues is if they are in JHB area or as you put it the North. I have multiple people complaining again today on local D3 Facebook page who cant log into D3 with Afrihost. I switch over to Webafrica, I can connect I switch over to Afrihost or Axxess I cant connect. All my extra/double data means nothing if I cant use it. I have still not used my 50GB I won on twitter as i cant use the internets at night.
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The policies are definitely the same, so from a rule perspective there is no reason the game would not work in each region. However, you are correct that demand will differ, so I it is possible that users in the South may have a different experience. But that's why it's important to make sure that this does not happen when the demand is not high, or it could be a different issue altogether and we'll need to analyse your local network and line etc.
 
AfriMan said:
or it could be a different issue altogether and we'll need to analyse your local network and line etc.
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How could it be my line if a different ISP works? we had this conversation a few days a go & then it was said that you have rouge p2p traffic crippling the system. Has this been resolved or not, if yes then we can test the line etc. If not then i will be back to complain in a few days.
 
NeoNarchy said:
How could it be my line if a different ISP works? we had this conversation a few days a go & then it was said that you have rouge p2p traffic crippling the system. Has this been resolved or not, if yes then we can test the line etc. If not then i will be back to complain in a few days.
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This is what I am saying is that during high demand that could be the case, but it would only be during that peak period. If D3 never connects 24/7 then it won't be related to demand. But on the policy side there is nothing different between the North and South policies, so we would need to investigate further :(
 
Afriman
I didn't get a chance to test my account last night.
Anyway, I'm still waiting for some sort of reasoning as to why the AH account test results are so much worse than the WA account. Yes, granted there is a nibble of latency of the WA test but the AH one is off the charts.

Thanks
 
rhodad said:
Afriman
I didn't get a chance to test my account last night.
Anyway, I'm still waiting for some sort of reasoning as to why the AH account test results are so much worse than the WA account. Yes, granted there is a nibble of latency of the WA test but the AH one is off the charts.

Thanks
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I think it's best to run the tests again, because the two sets were quite different. I do think that the worsening of results could be due to the contention on our network during peak, so it's important to also say what time you tested and test at different times to confirm that.
 
NeoNarchy said:
I switch over to Webafrica, I can connect I switch over to Afrihost or Axxess I cant connect.
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Note the portion I have highlighted " Afrihost or Axxess "

AfriMan said:
The policies are definitely the same, so from a rule perspective there is no reason the game would not work in each region. However, you are correct that demand will differ, so I it is possible that users in the South may have a different experience.
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Are Axxess also going through your Traffic Management system and therefor the same rules?
Are Axxess sharing your IPC so that if the South is seeing heavy use it effects both ISP's?

AfriMan said:
But that's why it's important to make sure that this does not happen when the demand is not high, or it could be a different issue altogether and we'll need to analyse your local network and line etc.
Click to expand...

How could it be the users Local Network or line when the problem only occurs on Afrihost and Axxess but is fine on other ISP's?

  • If the rules are the same in the North and South and only the South is effected.
  • And, as you claim there is adequate IPC, despite all the evidence to the contrary.
  • And Axxess runs as a separate ISP but is also effected.
Applying Occam's Razor it has to be an MtN issue, if the IPC is NOT a shared with Axxess, as that is the only common denominator.

If my logic is flawed please point out where.
No offence but I would like a Network Engineers opinion of that, and not just another PR spin.
 
caroper said:
Note the portion I have highlighted " Afrihost or Axxess "



Are Axxess also going through your Traffic Management system and therefor the same rules?
Are Axxess sharing your IPC so that if the South is seeing heavy use it effects both ISP's?



How could it be the users Local Network or line when the problem only occurs on Afrihost and Axxess but is fine on other ISP's?

  • If the rules are the same in the North and South and only the South is effected.
  • And, as you claim there is adequate IPC, despite all the evidence to the contrary.
  • And Axxess runs as a separate ISP but is also effected.
Applying Occam's Razor it has to be an MtN issue, if the IPC is NOT a shared with Axxess, as that is the only common denominator.

If my logic is flawed please point out where.
No offence but I would like a Network Engineers opinion of that, and not just another PR spin.
Click to expand...

http://i.giphy.com/TbRXNJJJbgIkE.gif
 
caroper said:
Note the portion I have highlighted " Afrihost or Axxess "



Are Axxess also going through your Traffic Management system and therefor the same rules?
Are Axxess sharing your IPC so that if the South is seeing heavy use it effects both ISP's?



How could it be the users Local Network or line when the problem only occurs on Afrihost and Axxess but is fine on other ISP's?

  • If the rules are the same in the North and South and only the South is effected.
  • And, as you claim there is adequate IPC, despite all the evidence to the contrary.
  • And Axxess runs as a separate ISP but is also effected.
Applying Occam's Razor it has to be an MtN issue, if the IPC is NOT a shared with Axxess, as that is the only common denominator.

If my logic is flawed please point out where.
No offence but I would like a Network Engineers opinion of that, and not just another PR spin.
Click to expand...

Axxess Clients make use of the same IPC capacity that the Afrihost Clients do, this is true for all of the regions. Anything that affects Afrihost Users will also affect Axxess Users.

I think AfriMan was pointing out that if any User points out an issue, we still need to do thorough troubleshooting to make sure the issue is related or not. We can never simply make the assumption the the issues are related, as this can prevent us from addressing any unrelated issues.

There was a problem with our Network Management software, one which I am quite confident has been resolved - at least in the North - as a significant amount of bandwidth was freed up simply by shaping the Uncapped accounts correctly.

I don't see any flaws in your reasoning, but you must also understand that from our perspective, we have to treat each query individually and try to figure out what the cause is, we are not in a position to make any assumptions when it comes to our Client's connectivity experience.
 
caroper said:
If my logic is flawed please point out where.
No offence but I would like a Network Engineers opinion of that, and not just another PR spin.
Click to expand...

General Notices
Everything is generally hunky dory in the land of Afrihost. Nothing to report, over and out!
 
Any news on AH NNTP server? Pun intended...

Paid server going full speed.
news.afrihost.co.za not going at all during daytime. Dead to very slow at night.
 
AfriGenie said:
- at least in the North - as a significant amount of bandwidth was freed up simply by shaping the Uncapped accounts correctly.
Click to expand...

The issue is not on uncapped accounts, this is the capped thread, & i am sure everyone complaining here is using capped accounts, & i am going to go even further & assume that everyone experiencing problems are "south" as you guys put it.
THERE IS A PROBLEM IF YOU ARE CONNECTING TO ANYTHING VIA CPT or so it seems.
 
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