Afrihost Capped DSL Feedback

Lol. Someone got threatened to get cut off from support. This isn't going to go down well.
I suspect a ton of screen shots saved already
 
squish0601 said:
Lol. Someone got threatened to get cut off from support. This isn't going to go down well.
I suspect a ton of screen shots saved already
Click to expand...

I don't think this was ever threatened. In fact, we always offer whenever anyone needs it. :)

Taking a complaint away from Afrihost and escalating it directly to ISPA really does tie our hands a bit, though. I think that was what was meant here. :(
 
High latency to afrihost.co.za.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| router.asus.com - 0 | 121 | 121 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 24 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 1 | 117 | 116 | 33 | 39 | 78 | 33 |
| cpt-rx1.ip.adsl.co.za - 0 | 121 | 121 | 33 | 34 | 44 | 34 |
| cpt-net1.ip.adsl.co.za - 0 | 121 | 121 | 41 | 90 | 166 | 53 |
| optinet.ixp.capetown - 2 | 113 | 111 | 34 | 35 | 38 | 35 |
| te0-7-0-3.cpt-p-2.optinet.net - 1 | 117 | 116 | 137 | 174 | 199 | 151 |
| te0-7-0-0.cpt-p-1.optinet.net - 6 | 99 | 94 | 61 | 63 | 66 | 63 |
| te0-0-0-0.vic-p-2.optinet.net - 4 | 105 | 101 | 56 | 58 | 61 | 56 |
| 197-84-4-100.cpt.mweb.co.za - 1 | 116 | 115 | 134 | 177 | 207 | 152 |
| 101.te0-0-2-0.vic-tr-1.optinet.net - 0 | 121 | 121 | 61 | 62 | 66 | 62 |
| 197-81-226-77.jhb.mweb.co.za - 1 | 117 | 116 | 62 | 65 | 107 | 62 |
| 197-81-226-53.jhb.mweb.co.za - 0 | 121 | 121 | 120 | 160 | 367 | 179 |
| 197-81-229-2.jhb.mweb.co.za - 1 | 117 | 116 | 63 | 69 | 108 | 63 |
| 197-81-229-9.jhb.mweb.co.za - 0 | 121 | 121 | 141 | 184 | 203 | 144 |
| 41-86-112-68.mweb.co.za - 3 | 109 | 106 | 131 | 166 | 190 | 144 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
 
Tracing route to www.google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms router.asus.com [192.168.0.1]
2 37 ms 57 ms 46 ms 169-0-19-1.ip.afrihost.co.za [169.0.19.1]
3 * * * Request timed out.
4 312 ms 272 ms 264 ms 169-1-21-54.ip.afrihost.co.za [169.1.21.54]
5 186 ms 91 ms 89 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 57 ms 68 ms 31 ms 41.164.52.40
7 49 ms 50 ms 128 ms 172.18.1.164
8 50 ms 49 ms 48 ms 72.14.194.206
9 180 ms 179 ms 181 ms 72.14.239.129
10 169 ms 177 ms 174 ms jnb01s08-in-f3.1e100.net [216.58.223.35]

Trace complete.
 
Absolutely shocking speed this evening - Durban.1kbps on a news item and browsing terrible.
 
Same as every evening
Same culprit too: cpt-net1.ip.adsl.co.za

Guys you really need to sort this out. Cannot believe we're still here.

Code: 
Tracing route to www.afrihost.com [104.20.30.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    20 ms    20 ms    18 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   156 ms   151 ms   148 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   148 ms   150 ms   155 ms  41.164.52.40 
  7   127 ms   117 ms   109 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25] 
  8   309 ms   298 ms   298 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253] 
  9   301 ms   298 ms   284 ms  if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.85] 
 10   167 ms   163 ms   168 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5] 
 11   165 ms   164 ms   167 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30] 
 12     *      177 ms     *     if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22] 
 13   267 ms   229 ms   233 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118] 
 14   256 ms   237 ms   211 ms  80.231.20.66 
 15   181 ms   170 ms   175 ms  104.20.30.244 

Trace complete.

Code: 
Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    19 ms    19 ms    24 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   154 ms     *      118 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   121 ms   129 ms   134 ms  optinet.ixp.capetown [196.10.140.15] 
  7   152 ms   165 ms   168 ms  te0-7-0-3.cpt-p-2.optinet.net [197.84.7.2] 
  8    24 ms    24 ms    25 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  9   124 ms   117 ms   120 ms  196.28.178.66 
 10   148 ms   146 ms   139 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234] 
 11    19 ms    20 ms    19 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6] 
 12   151 ms   145 ms   132 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146] 
 13   104 ms   106 ms   105 ms  41-86-110-200.mweb.co.za [41.86.110.200] 

Trace complete.

Code: 
Tracing route to www.exa.co.za [197.221.2.20]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2    <1 ms    <1 ms    <1 ms  10.100.0.1 
  3     *        *        *     Request timed out.
  4    20 ms    19 ms    19 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5   151 ms   150 ms   158 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6   136 ms   129 ms   123 ms  hetzner2.ixp.capetown [196.10.140.21] 
  7    21 ms    20 ms    19 ms  core-access-switch1-vlan1001.cpt.host-h.net [196.40.102.70] 
  8    19 ms    18 ms    19 ms  www20.cpt1.host-h.net [197.221.2.20] 

Trace complete.
 
Yup, same issues here. Perhaps Afrihost should hire some consulting network engineers :)

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
Click to expand...

AH_News24_8-32PM.PNG

AH_TelkomSite_8-36PM.PNG

AH_MWebSite_8-38PM.PNG

AH_AHSiteLocal_9-01PM.PNG

AH_GoogleSite_8-33PM.PNG

AH_CSGOMWeb_8-31PM.PNG
 
If there is just a ETA on when this problem will be sorted. I cannot think why this is handled on a per user base as this is a central point problem.

Fly someone from Afrihost down to Cape Town for a week with his laptop and connect to the ADSL :crylaugh:
 
Anyone else experiencing issues with the AH NNTP server. Seems to want a username / password?
Code: 
2017-02-02 21:42:45,931	ERROR:	Cannot connect to server news.afrihost.com:119 [501 user Name|pass Password]
 
steel_dog said:
Anyone else experiencing issues with the AH NNTP server. Seems to want a username / password?
Code: 
2017-02-02 21:42:45,931	ERROR:	Cannot connect to server news.afrihost.com:119 [501 user Name|pass Password]
Click to expand...

Had no idea Afrihost even had a news server! Tested now and I receive the same error in SAB, but it still connects and downloads sucessfully.
 
AfriFella said:
Taking the ISPA route will, however, take the query out of our hands.
Click to expand...
Really? Nah ah. I'd say the converse is true - a greater level of diligence would be expected.
The original response smacks of a threat. Plain and simple. And that ain't appropriate.
Retract it, look into why the individual feels they've been given the run-around - and hey lots of us have felt and voiced the same in the past, help sort out their issues.
My 2c worth.
 
DeatheCore said:
Had no idea Afrihost even had a news server! Tested now and I receive the same error in SAB, but it still connects and downloads sucessfully.
Click to expand...
Thanks for checking this out for me. Really appreciate it.
:) Is a selling point for me. Don't have to bother with a $12 per month server. It's a pretty good offering as well. Believe it's with Highwinds. About 200day retention.
See it's going again - albeit at a blooming crawl. 200kbps. Eish.
 
Last edited:
Broadband Status
Our Broadband network is running like a bomb! Everything is copacetic and we’re good to GO!
Click to expand...

No, no it's not... I have to use Web Africa every night if I want a semblance of reasonable ping.
 
Morning Guys!

Thank you for posting the results, I've passed the results onto our Team, and this is definitely something we are working on.
 
steel_dog said:
Really? Nah ah. I'd say the converse is true - a greater level of diligence would be expected.
The original response smacks of a threat. Plain and simple. And that ain't appropriate.
Retract it, look into why the individual feels they've been given the run-around - and hey lots of us have felt and voiced the same in the past, help sort out their issues.
My 2c worth.
Click to expand...

Both ourselves and Critical Care attempted to assist the Client, however, savage was very un-cooperative and rather rude in several instances.

I can understand his frustration, but at the end of the day we can only assist our Clients if they work with us. Our Critical Care Team is highly experienced and won't waste anyone's time, so when they request specific tests it is because they need those results to resolve the issue. Sending us someone else's traceroutes and test results isn't going to help us to resolve the problem in anyway.

Once someone goes the ISPA route the matter is taken out of our hands and an entirely different process is enacted that neither us as the MyBB Repts nor the Critical Care Team are a part of.
 
steel_dog said:
Anyone else experiencing issues with the AH NNTP server. Seems to want a username / password?
Code: 
2017-02-02 21:42:45,931	ERROR:	Cannot connect to server news.afrihost.com:119 [501 user Name|pass Password]
Click to expand...

Our news server uses your DSL details to authenticate so you shouldn't have to enter a username and password. Are you still getting the same error?
 
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