Afrihost Capped DSL Feedback

Hey Guys, was there some sort of issue with Afihost this weekend? I am on a 10meg line but could not get anything more than 3.5meg this weekend?
 
Davedes said:
Check your account if you subscribe to Afrihost plus. I see this month they invoiced the R99 subscription fee and R60 simfy fee separate! My bundle has also been separated for some reason so I've been charged full price for data and line.

AH sort your accounts out.

Crap internet is one thing but double charging people is a whole new ball game.
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Heya Davedes. I've actually seen this happen before... Usually when someone has a pre-existing Simfy account which then had to be linked as an Afriplus benefit. I'm sorry that you got charged here, but it should be an easy fix. :) Please PM me your info.
 
NewBiks said:
SO I've just logged onto Clientzone and noticed that it still shows both Afrigreen and Afrihost accounts. (I thought this was going to get fixed last year)?

I'm able to login into both accounts but which one should I be using??
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The reality is a lot of people are still (unwittingly) connected to their Afrigreen accounts. If we decide to remove them a lot of users' connections will drop and we'll have a big problem on our hands. For now, it's best to leave them active in ClientZone. You can use either account.
 
MDE said:
Well credit when credit due...No problems since the post. Streaming SSport since 8 couple disconnects but overall a very good experience.
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Awesome feedback! Thanks!
 
Davedes said:
Here's the response I get from support regarding simfy being charged incorrectly. My simfy has been part of my AH+ for 12 months now. Can someone at AH please show Steven M how to go back and look at a clients account history before responding with absolute nonsense.

206b1b843930d6e534c029259431a7bb.png
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Not a great reply, I have to admit. :( I think the first step here is to provide a solution to your problem. This is a bug I've seen before. Please PM me your info and I'll pass it onto our Dev Team. :)
 
Sopbeen said:
I activated Simy as part of a R1 promotion account. I cancelled both the account and the Simfy immediately after registering.

Yesterday Afternoon I received this same bill. R60 for Simfy being charged on March the 1st, even though my trial is running until march 12th on a CANCELLED account.

I guess I'll have to sort it out from my side. How do you charge somebody for a cancelled service? lol

Edit: Sent a mail, after the ticket system refused to work. Got a response from a human about 10 minutes later. Not too bad for Sunday. Pitty the human could not sort it out, but I am sure the accounts dept will have a field day on Monday - as it appears I am not the only one :)
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Please drop me a PM with your account details and I'll follow up on this for you.
 
Jakkels1991 said:
Hey Guys, was there some sort of issue with Afihost this weekend? I am on a 10meg line but could not get anything more than 3.5meg this weekend?
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Afternoon Jakkels1991! Are you still battling with speeds today?
 
AfriFella said:
Not a great reply, I have to admit. :( I think the first step here is to provide a solution to your problem. This is a bug I've seen before. Please PM me your info and I'll pass it onto our Dev Team. :)
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Username can be picked up logged ticket number.
 
Afrifella, speeds were really bad yesterday for browsing or gaming ( Paladins ) . Also got numerous DNS errors at one stage.
 
Kosmik said:
Afrifella, speeds were really bad yesterday for browsing or gaming ( Paladins ) . Also got numerous DNS errors at one stage.
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Sorry to hear about that, Kosmik! :( Are you able to test services right now? What DNS settings have you been using?
 
AfriFella said:
Sorry to hear about that, Kosmik! :( Are you able to test services right now? What DNS settings have you been using?
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Not at the moment, I'll try again around 8pm tonight. DNS was set to auto, so whatever is being pushed by your servers, I think its a 167 address.
 
Kosmik said:
Not at the moment, I'll try again around 8pm tonight. DNS was set to auto, so whatever is being pushed by your servers, I think its a 167 address.
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Thanks for confirming. Would love to see some test results when you get home. :) If you're still having trouble, I'll pass the info onto our Network Team.
 
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