Afrihost Capped DSL Feedback

roadcat said:
Afri*, has your technical team looked at this hop in Cape Town? Still doing the same thing and definitely seems to affect throughput. This is only in the evenings, during the day it is 35 -50ms.

Trace to 169.1.5.82
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.1.1 - 0 | 155 | 155 | 0 | 0 | 1 | 0 |
| No response from host - 100 | 31 | 0 | 0 | 0 | 0 | 0 |
| cpt-tx2.ip.adsl.co.za - 6 | 128 | 121 | 136 | 163 | 185 | 170 |
| cpt-rx2.ip.adsl.co.za - 0 | 155 | 155 | 26 | 27 | 39 | 31 |


Trace to BRAS
ping bras.afrihost.com

bras.afrihost.com [155.239.255.250] with 32 by
239.255.250: bytes=32 time=17ms TTL=63
239.255.250: bytes=32 time=16ms TTL=63
239.255.250: bytes=32 time=17ms TTL=63
239.255.250: bytes=32 time=17ms TTL=63

Test to CT SAIX Server:
View attachment 425622

Test to PE Vodacom Server:
View attachment 425624
Click to expand...

That doesn't look good at all! :(

What speed is your DSL line running at, at the moment?
 
Love it when my line is less than 1% of my actual throughput. And this is on youtube. (every video)
 
AfriGenie said:
Could you ping bras.afrihost.com quickly please.

How is the throughput on your connection looking?
Click to expand...

Bras is perfect, WoW is horrendous and twitch flat out doesn't work...

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=63
Reply from 155.239.255.250: bytes=32 time=14ms TTL=63
Reply from 155.239.255.250: bytes=32 time=15ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Click to expand...

Tracing route to www.afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com []
2 * * * Request timed out.
3 13 ms 12 ms 12 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 11 ms 12 ms 12 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 117 ms 117 ms 111 ms optinet.ixp.capetown [196.10.140.145]
6 160 ms 158 ms 160 ms bu-ether1.cpt-p-1.optinet.net [197.84.7.33]
7 35 ms 31 ms 32 ms te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
8 155 ms 157 ms 160 ms 197-80-7-15.jhb.mweb.co.za [197.80.7.15]
9 32 ms 31 ms 30 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
10 31 ms 30 ms 32 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
11 50 ms 48 ms 50 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
12 31 ms 32 ms 31 ms 197-81-229-11.jhb.mweb.co.za [197.81.229.11]
13 99 ms 95 ms 86 ms 41-86-112-68.mweb.co.za [41.86.112.68]
Click to expand...

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.asus.com []
2 * * * Request timed out.
3 30 ms 34 ms 34 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 30 ms 11 ms 11 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 132 ms 125 ms 123 ms optinet.ixp.capetown [196.10.140.145]
6 133 ms 137 ms 139 ms te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34]
7 12 ms 12 ms 13 ms vl12.cpt-hscore-2.optinet.net [197.84.5.254]
8 13 ms 12 ms 12 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
9 13 ms 13 ms 13 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
10 * * * Request timed out.
Click to expand...
 
Last edited:
So my line or internet connection just went bonkers. DSL light is showing, but no internet light. Had the Telkom dude try and do a port reset, but no luck. Sigh so fault has been logged

Any ideas? Exchange issue somewhere? Line fault? There is no noise on my line, and the voice works fine. My latency was around 5000ms lol before it just went potty
 
On my side, to that wow server, I think things seems fine.

traceroute to 80.239.149.77 (80.239.149.77), 30 hops max, 40 byte packets
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.174) 17.234 ms 15.075 ms 15.086 ms
3 dbn-in1.ip.adsl.co.za (169.1.5.204) 18.31 ms 16.196 ms 14.593 ms
4 41.162.84.192 (41.162.84.192) 18.796 ms 14.771 ms 15.59 ms
5 172.18.1.162 (172.18.1.162) 24.542 ms 23.093 ms 24.49 ms
6 ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net (41.206.178.29) 23.898 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net (41.206.179.13) 23.611 ms ix-ae-7-0.tcore1.JSO-Johannesburg.as6453.net (41.206.178.29) 25.563 ms
7 if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net (216.6.55.85) 188.604 ms 189.267 ms 189.311 ms
8 if-ae-5-2.tcore2.PV9-Lisbon.as6453.net (80.231.159.57) 187.609 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net (41.206.178.2) 194.319 ms if-p-6.core2.PV9-Lisbon.as6453.net (41.206.164.6) 165.204 ms
9 if-ae-5-2.tcore2.PV9-Lisbon.as6453.net (80.231.159.93) 199.208 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net (80.231.158.5) 185.201 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net (80.231.159.89) 183.724 ms
10 if-ae-2-2.tcore1.PV9-Lisbon.as6453.net (80.231.158.5) 183.617 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net (80.231.158.30) 186.612 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net (80.231.158.5) 193.698 ms
11 if-ae-1-3.tcore1.SV8-Highbridge.as6453.net (80.231.158.30) 187.197 ms 185.335 ms 191.347 ms
12 if-ae-19-2.tcore2.L78-London.as6453.net (80.231.138.22) 191.273 ms if-ae-15-2.tcore2.LDN-London.as6453.net (80.231.131.118) 191.474 ms 187.08 ms
13 ldn-b5-link.telia.net (62.115.9.173) 204.35 ms if-ae-15-2.tcore2.LDN-London.as6453.net (80.231.131.118) 187.865 ms ldn-b5-link.telia.net (62.115.9.173) 204.798 ms
14 ldn-b5-link.telia.net (62.115.9.173) 198.782 ms 202.551 ms 197.249 ms
15 hbg-bb4-link.telia.net (62.115.115.72) 200.815 ms hbg-bb4-link.telia.net (62.115.142.112) 201.469 ms hbg-bb4-link.telia.net (62.115.142.116) 206.547 ms
16 war-b2-link.telia.net (80.91.251.216) 216.365 ms war-b2-link.telia.net (213.155.131.209) 248.747 ms hbg-bb1-link.telia.net (62.115.115.235) 206.34 ms
17 80-239-149-77.customer.teliacarrier.com (80.239.149.77) 219.551 ms war-b2-link.telia.net (213.155.131.209) 219.341 ms 80-239-149-77.customer.teliacarrier.com (80.239.149.77) 212.687 ms
 
Why is this trace so long?

traceroute to Afrihost.co.za (41.86.112.68), 30 hops max, 40 byte packets
1 * * *
2 dbn-up2.ip.adsl.co.za (169.1.5.174) 15.709 ms 15.186 ms 14.641 ms
3 dbn-in1.ip.adsl.co.za (169.1.5.204) 15.365 ms 15.855 ms 25.952 ms
4 optinet.ixp.durban (196.10.141.75) 16.85 ms 16.484 ms 15.341 ms
5 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 29.908 ms 197-82-7-2.dbn.mweb.co.za (197.82.7.2) 26.512 ms 197-82-7-1.dbn.mweb.co.za (197.82.7.1) 32.716 ms
6 te0-0-0-0.vic-p-1.optinet.net (197.84.4.38) 28.881 ms te0-7-0-1.vic-p-2.optinet.net (197.84.4.44) 28.955 ms 29.803 ms
7 101.te0-0-2-0.vic-tr-1.optinet.net (197.80.7.4) 26.959 ms 28.061 ms 27.79 ms
8 197-81-226-77.jhb.mweb.co.za (197.81.226.77) 26.85 ms 27.572 ms 28.788 ms
9 197-81-226-53.jhb.mweb.co.za (197.81.226.53) 30.328 ms 28.429 ms 26.546 ms
10 197-81-229-2.jhb.mweb.co.za (197.81.229.2) 28.836 ms 28.687 ms 28.189 ms
11 197-81-229-9.jhb.mweb.co.za (197.81.229.9) 27.193 ms 27.167 ms 25.987 ms
12 41-86-112-68.mweb.co.za (41.86.112.68) 28.438 ms 28.335 ms 26.464 ms
13 41-86-112-68.mweb.co.za (41.86.112.68) 28.459 ms 27.864 ms 27.704 ms
14 * 41-86-112-68.mweb.co.za (41.86.112.68) 27.46 ms 28.088 ms
15 41-86-112-68.mweb.co.za (41.86.112.68) 29.397 ms 28.631 ms 27.801 ms
16 * 41-86-112-68.mweb.co.za (41.86.112.68) 27.893 ms 29.141 ms
17 41-86-112-68.mweb.co.za (41.86.112.68) 27.452 ms 27.871 ms 27.21 ms
18 * 41-86-112-68.mweb.co.za (41.86.112.68) 27.868 ms 26.51 ms
19 41-86-112-68.mweb.co.za (41.86.112.68) 26.521 ms 27.388 ms 27.192 ms
20 * 41-86-112-68.mweb.co.za (41.86.112.68) 26.353 ms 29.126 ms
21 41-86-112-68.mweb.co.za (41.86.112.68) 25.695 ms 27.673 ms 26.986 ms
22 * 41-86-112-68.mweb.co.za (41.86.112.68) 28.186 ms 26.898 ms
23 41-86-112-68.mweb.co.za (41.86.112.68) 27.599 ms 26.797 ms 29.652 ms
24 * 41-86-112-68.mweb.co.za (41.86.112.68) 26.394 ms 29.854 ms
25 41-86-112-68.mweb.co.za (41.86.112.68) 27.949 ms 26.711 ms 28.498 ms
26 41-86-112-68.mweb.co.za (41.86.112.68) 28.414 ms * 27.499 ms
27 41-86-112-68.mweb.co.za (41.86.112.68) 27.664 ms 26.444 ms 27.948 ms
28 41-86-112-68.mweb.co.za (41.86.112.68) 26.46 ms * 28.575 ms
29 41-86-112-68.mweb.co.za (41.86.112.68) 25.693 ms 27.672 ms 29.145 ms
30 41-86-112-68.mweb.co.za (41.86.112.68) 26.52 ms * 27.12 ms
 
ajan said:
Love it when my line is less than 1% of my actual throughput. And this is on youtube. (every video)
Click to expand...

That sounds terrible! Are you still experiencing slow throughput this morning?
 
Icemanbrfc said:
So my line or internet connection just went bonkers. DSL light is showing, but no internet light. Had the Telkom dude try and do a port reset, but no luck. Sigh so fault has been logged

Any ideas? Exchange issue somewhere? Line fault? There is no noise on my line, and the voice works fine. My latency was around 5000ms lol before it just went potty
Click to expand...

Oh no, I hope you don't have any serious line issues again! :( Are you still offline this morning?
 
AfriFella said:
Oh no, I hope you don't have any serious line issues again! :( Are you still offline this morning?
Click to expand...
Yeh pretty much. Last night things were loading very slow. When i ran a few tests, i noticed my latency had hit over 5000ms, after that it just went down. Telkom dude on the phone said line is still connected, and it doesnt show any issues on his side. So he reckons there might be a fault at the exchange, so a technitian would have to be assigned.

Sigh, i thought those crappy days were over :D
 
Good morning. When did you change cancellation date to on or before the 23rd of month? I was under the impression you were able to cancel up until the 25th.....
 
Icemanbrfc said:
Yeh pretty much. Last night things were loading very slow. When i ran a few tests, i noticed my latency had hit over 5000ms, after that it just went down. Telkom dude on the phone said line is still connected, and it doesnt show any issues on his side. So he reckons there might be a fault at the exchange, so a technitian would have to be assigned.

Sigh, i thought those crappy days were over :D
Click to expand...

So did I... :( I guess your weekend is going to have to be spent outside - gardening or something. :p

Holding thumbs you get it fixed soon! :D
 
Gazbal said:
Good morning. When did you change cancellation date to on or before the 23rd of month? I was under the impression you were able to cancel up until the 25th.....
Click to expand...

Morning Gazbal. :) Our billing run starts on the first business day on, or before, the 25th of each month. This month the 25th falls on a Saturday, so we started billing on the 24th.

This December, our billing run will actually start on Friday the 22nd seeing as Monday the 25th is Christmas day,we have to count back over the weekend.
 
Icemanbrfc said:
Yeh pretty much. Last night things were loading very slow. When i ran a few tests, i noticed my latency had hit over 5000ms, after that it just went down. Telkom dude on the phone said line is still connected, and it doesnt show any issues on his side. So he reckons there might be a fault at the exchange, so a technitian would have to be assigned.

Sigh, i thought those crappy days were over :D
Click to expand...
Seems your answer will be to move to another area! :D
 
So if I've now had a enough of getting shaped every night on my capped account, how easily and quickly can I forfeit my double data to get guaranteed unshaped speeds?
 
Nirv said:
So if I've now had a enough of getting shaped every night on my capped account, how easily and quickly can I forfeit my double data to get guaranteed unshaped speeds?
Click to expand...

I changed mine 2 days ago to unshaped. The change went through immediately. Ask support to change it.

I think the change is immediate because your bill is not changing, only the package.

I can tell you this much, I'm loving the change. Performance has improved immensely.
 
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