Afrihost cloud server environment issues

S

Shred

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Is anyone else having problems with the Afrihost's cloud environment. I have two VM's that are down, no connectivity at all. Had connectivity issues last week as well. Seems to be very unstable.
 
Could be a networking issue:

--- PING 197.242.144.102 (197.242.144.102) 56(84) bytes of data. ---
64 bytes from 197.242.144.102: icmp_seq=6 ttl=49 time=187 ms
64 bytes from 197.242.144.102: icmp_seq=8 ttl=49 time=187 ms
64 bytes from 197.242.144.102: icmp_seq=9 ttl=49 time=187 ms


--- 197.242.144.102 ping statistics ---
packets transmitted 9
received 3
packet loss 66 %
time 8033 ms


--- Round Trip Time (rtt) ---
min 187.439 ms
avg 187.542 ms
max 187.686 ms
mdev 0.368 ms


Hell it could be anything at this point

Wait for the official story
 
"Engineers are urgently working on restoring Hosting services at our Gallo Manor DC & we apologise to affected clients for the inconvenience"
 
FFF4Skin said:
hey where did you get that Zertop O.o
Click to expand...

Afrihost's Facebook and Twitter. Also, their site is now back up

Medium Impact
Opened: 07:02 Tue, November 26, 2013
UPDATE 26 November 2013 11:00am Our engineers are continuing to urgently address the network issue at our Gallo Manor DC. Affected client may see slow or no response from their hosted sites or servers. We sincerely apologise for the impact to affected clients and assure them that all available resources are being brought to bear to resolve the issue as quickly as possible.

UPDATE 26 November 2013 9:45am We are seeing intermittent network issues at our Gallo Manor DC and are continuing to investigate. We thanks clients for their patience and hope to resolve the issue as quickly as possible.

UPDATE 26 November 2013 8:00am Normal Hosting services have been restored at our Gallo Manor Data centre and services should be normalising. We thank clients for their patience during the issue and apologise for any inconvenience caused.

A network issue at our Gallo Manor Data Centre may cause some Web Hosting clients to experience slow access to their servers or hosted services. Our network engineers are urgently attending to the problem, and we hope to have normal connectivity restored as quickly as possible. We sincerely apologise to affected clients for the inconvenience.
 
Looks like the environment is down again. I like how the impact is "medium".

Medium Impact
Opened: 07:40 Wed, November 27, 2013
We have received reports of several VM Servers not responding as expected in our virtual environment at our Gallo Manor Data Centre. Our team have proactively isolated the problem and implemented a solution. We are bringing affected servers back online and normal services will resume shortly. We apologise to affected clients, who may experience slow or unresponsive services while the issue is being resolved.
 
Hmmm my one virtual server is still down but the other is up. How long will it take to get all of them up?

*edit*

Getting rather annoyed with Afrihost hosting. I can't believe how much downtime there is this last couple of months.

*edit*

11:45 and the VM is still not up. :(
 
Last edited:
Solitude said:
Hmmm my one virtual server is still down but the other is up. How long will it take to get all of them up?

*edit*

Getting rather annoyed with Afrihost hosting. I can't believe how much downtime there is this last couple of months.

*edit*

11:45 and the VM is still not up. :(
Click to expand...

I thought this was network related? How is it possible that one VM is up and the other down in the same network. Also someone I know has a dedi server with them and that is up... maybe its the VPS network thats down?
 
FFF4Skin said:
I thought this was network related? How is it possible that one VM is up and the other down in the same network. Also someone I know has a dedi server with them and that is up... maybe its the VPS network thats down?
Click to expand...

This time (this morning) it was the VM environment because both my VM's showed that it was shut down unexpectedly. You probably find that the data centre has a bunch of cowboys stuffing things up.

I also think that there are multiple VM machines, so x amount will run on one and another amount on the other. My one VM came up 3 hours before the other.
 
So then "Network related" story was just a BS fairy tale?... Not kewl... Its not like we cant find out the truth... After all we are all "scientists" here... :)
 
What the hell. Afrihost has changed their network status to fully operational but my vm is still down. In the clientzone it's showing as up for about an hour and a half now but it can't be pinged or accessed.

Sigh, time for a phone call. :mad:
 
Yeah so apparently their network status is a lie. They are still working on the problem. Very very frustrating.
 
Solitude said:
Yeah so apparently their network status is a lie. They are still working on the problem. Very very frustrating.
Click to expand...

The VM issues should be sorted, I'll follow up with our Engineers as to the servers that may be still affected.
Sorry about this guys :(
 
Whats the official story? I mean it was relayed as a network issue... We would just like to share in what actually went wrong...
 
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