Afrihost High Demand Issues not being resolved

According to their website the issue has been resolved, but I'm still experiencing slow and inconsistent speeds on my connection. Getting about 1.6mbps on my 40mbps vdsl. Can't belivee I'm paying R3200pm for this type of service.
 
Kayoss said:
Agreed.

Although there is another option.. Perhaps they won't extend their double data promotion (expires 31 Dec) which will obviously take a huge load off of their network. This can create the illusion that they've fixed their problems..
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In which case WA capped will be the better deal.
 
Hopefully with all the fed up customers leaving Afrihost the service will improve.
 
Afrihost Poor Speeds & Service

We have been having issues for over 3 Weeks now, from the chaps at AH nt even knowing what settings are required for VDSL rite through to the speed issues. Im also looking at jumping ship with a company account. As a matter of interest this is our 40M VDSL with AH vs Telkom

Afrihost_Speed.png

telkom_speed.png
 
I am so glad that someone has created a thread like this.

I have been dealing with Afrihost's Critical Care team for weeks now (all issues started after the iOS 8 update), but all communication stopped last weekend (1st November) after I was essentially forced into signing up for a Web Africa account (Business Uncapped Pro) which has been working perfectly.

I tried switching back to our 8Mbps Afrihost Business Uncapped account over the last weekend (8 November) and immediately noticed the difference: slow speeds, only a 2,5Mbps download and constant buffering with YouTube.

What I like most about the Afrihost package is that, prior to the issues that are currently prevalent, the connection could be used any time of day, and for anything, without issue. The same cannot be said for Web Africa and their 3-level system, but that is for another thread.

I would really like Afrihost to put out a formal statement about these issues which are ongoing for three months now, which is simply unacceptable.

Regrettably, should the problems not be resolved by the 25th of this month, I am simply going to cancel our package. I'd rather deal with managed streaming and downloading with Web Africa than not being able to do anything effectively with Afrihost.
 
According to AH all is happy on the western front. We all blowing hot air

edit : we are a "handful" that dont warrant a network notice on their website either
 
techead said:
According to AH all is happy on the western front. We all blowing hot air

edit : we are a "handful" that dont warrant a network notice on their website either
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I also found that to be a bit of an offensive/insulting attitude for them to take towards their myBB customers - notwithstanding the fact that the myBB customers in turn refer many, many clients to them.
 
aktor said:
I also found that to be a bit of an offensive/insulting attitude for them to take towards their myBB customers - notwithstanding the fact that the myBB customers in turn refer many, many clients to them.
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yes, it was a firm FU towards everyone reading that. but like I said, Im done with Afrihost and have lost all respect for them mostly due to the manner in which they addressed my queries, denied shaping, and then today's comments. (edit: oh and I requested a refund and they also told me to FO)

It all just adds up, and I will never recommend AH to anyone, ever.
 
No man. Must be all lies :confused:

You all voted AH as ISP 2014!
 
Hi Guys,

I just thought I should update everyone here, we are in the process of updating our system software which will hopefully resolve the slower than normal speeds. During this update process you may experience increased latencies and slower speeds, as we are making system-wide changes.

I know it has been a difficult time, but I am hoping that these updates will improve network performance.
 
AfriGenie said:
Hi Guys,

I just thought I should update everyone here, we are in the process of updating our system software which will hopefully resolve the slower than normal speeds. During this update process you may experience increased latencies and slower speeds, as we are making system-wide changes.

I know it has been a difficult time, but I am hoping that these updates will improve network performance.
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More excuses, and quite frankly simply not good enough.

We seem to go from "send me some tests" to "we have a network issue" from one day to the next. Not to mention ZERO communcation to people that you are doing network changes on a weekend. While you might legitimately have a network issue, I understand, but here is a thought... While we having so many issues, and you HAVE been having issues for WEEKS now, lets run a competition and give away some free capped/unshaped data :rolleyes:

Quite ridiculous actually.
 
techead said:
Quite ridiculous actually.
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Nope, while people keep paying they don't need to do anything. Business 101.

I am sure they are fixing stuff in the background, but sending out a mail that there is an issue will just let it be known that there is one. People in SA are so used to hearing about exchange issues, or shaping/throttling that you could run an ISP with a dial up modem and people would be happy.
 
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