Afrihost Mobile Feedback Thread

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surfs-up

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AfriMan said:
If you are one of the first 1,000 then you should get it :)
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I'm sure Afrihost sold way more than 1000.....perhaps they extended the deal ? I bought two yesterday, and after a bit of thought decided to move my main cell account over to Afrihost, so I bought a third one this morning.

I'm looking forward to the "surprise" that the other Afri guy alluded to when he said that those that were getting the SIM delivered to them, will be in for a surprise :)

I'm happy to be reunited with Afrihost again. Speeds and data/call quality look good in my suburb. And I love the new Afrihost Android App. Well done Gian, excellent product and service
 
AfriMan

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surfs-up said:
I'm sure Afrihost sold way more than 1000.....perhaps they extended the deal ? I bought two yesterday, and after a bit of thought decided to move my main cell account over to Afrihost, so I bought a third one this morning.

I'm looking forward to the "surprise" that the other Afri guy alluded to when he said that those that were getting the SIM delivered to them, will be in for a surprise :)

I'm happy to be reunited with Afrihost again. Speeds and data/call quality look good in my suburb. And I love the new Afrihost Android App. Well done Gian, excellent product and service
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I hope he hasn't got your hopes up, he might have been referring to a small change - but I won't ruin it for you.

Thanks so much for supporting us :)
 
Chingha

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I am now well beyond angry.

After having been a BETA tester I ported my main business number across to MTN (I had previously converted it to prepaid CellC in preparation) I received an SMS on Tuesday the 19th at 18h41 from MTN confirming that the port was complete.

Currently, 3 days later, that number is still dead, when you try to phone it, it says no such number exists. I have interacted with the Afrihost call centre 3 times now, no feedback, no results and lots of my airtime wasted.

It is completely unacceptable to be left with a dead line for this length of time. I receive SMSs but the number is dead.

What kind of operation are you guys running here?
 
AfriMan

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Chingha said:
I am now well beyond angry.

After having been a BETA tester I ported my main business number across to MTN (I had previously converted it to prepaid CellC in preparation) I received an SMS on Tuesday the 19th at 18h41 from MTN confirming that the port was complete.

Currently, 3 days later, that number is still dead, when you try to phone it, it says no such number exists. I have interacted with the Afrihost call centre 3 times now, no feedback, no results and lots of my airtime wasted.

It is completely unacceptable to be left with a dead line for this length of time. I receive SMSs but the number is dead.

What kind of operation are you guys running here?
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This is very unusual. Once the number is ported over to MTN, it should be an active MTN prepaid number, and we merely opt-you in to our service which should not affect the number being active on the network.

Can you drop me a PM so I can confirm if there is anything on our side that can be done to resolve this with MTN? :(
 
Chingha

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Call Centre just called and it is sorted.

Shouldn't take this much time, effort and expense but good to be online.

Thanks
 
rph72

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AfriMan said:
We're working reducing the number of times this happens, in fact we've made huge progress in that area already. We'll keep cracking on until we can make that specific error a thing of the past :(
Click to expand...

I'm getting the dreaded capped message again. Still got a few MB's left. :(

Will PM you the number.
 
AfriGuy

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rph72 said:
I'm getting the dreaded capped message again. Still got a few MB's left. :(

Will PM you the number.
Click to expand...

Oh no :(
If you're still battling with this drop me a PM, sorry about the late reply here.
 
w1tw0lf

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Any one else having issues connecting to lte/4g ?

Scratch that..... reboot fixed it.
 
A

A Non Blonde

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To give credit where it's due - just had the absolute pleasure of dealing with JD from your call centre support.
Super efficient and friendly, data transfer request from old number to new number resolved whilst on the line.

Thanks JD!
 
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After beta-testing Afrihost Mobile XS for the last two months, I've cancelled my package. Here's the feedback I wrote in the "reason why leaving" field during the cancellation process.

I love Afrihost. I've been a client for a little over 5 years. I started testing out Afrihost Mobile (voice + data) the day you started to test this new product.

I'm cancelling Afrihost Mobile (voice + data) as you've made some bizarre choices with the structuring of the packages.

1. When using Mobile XS, airtime expires at the end of the month. You're very careful not to think about this as airtime that expires, instead saying one gets "topped up" to the original amount for the package in question at the beginning of every month. I'm sorry, but there is no other way to say this. Expiring airtime is a big disappointment.

2. While using Mobile XS, I'm unable top up my airtime with any other amount than R39.50, which is the amount of airtime I get topped up to at the beginning of every month. Why don't you allow my to top up with larger amounts of airtime? From the user's point of view, this makes no sense at all.

3. To avoid the issues mentioned above, it makes most sense for me to use MTN prepaid for my voice (without arbitrary limits and expiration dates being imposed on airtime), and coupling this with Afrihost Mobile APN (1GB/month @ R59). So this is what I'm going to do, and which is why I'm cancelling my Afrihost Mobile XS Service after more than two months of testing it. Thanks for the 10GB additional data - it's been great.

Feel free to contact me if you reckon I misunderstand the value propositions of the various products. As far as I can see though, Afrihost Voice adds little value to the current market.

I'm sad to have to do this, as I really enjoy using the Afrihost Android app as a one stop shop for all my mobile needs. Back to USSD for me. But this is a small price to pay for the flexibility of traditional MTN airtime.
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saor

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^^^ Would like to see Afrihosts response to this as I suspect quite a few people will be having similar questions.
 
Chingha

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We have repeatedly told the Airtime is Evergreen and does not expire but yet it is clear from the T&C that is does.
That said the way around it for me is to set it to automatically topup. This weirdly make me choose between a minimum of R25 and maximum of R0.01
 
airborne

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The Afrihost Webzone says the voice component of a contract is evergreen, it says that exact thing next to the amount of airtime left, the terms and conditions said otherwise though.

Afriguy, if you convert an XS contract to prepaid do you lose the 10gb bonus data?
 
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