Afrihost Mobile Feedback Thread

[Ockie]

Thats what i'm trying to find out...Afrihost keep saying their developers need to do something to fix the problem. Friday night I received a SMS from MTN saying I should put the MTN sim card into my phone, since then cannot do anything. When calling my cell number I get a message saying that the number does not exist.

What network are you porting from?

 

[Ockie]

If the cost of a call is 79c/ 60 sec and there is per second billing why am I being charged this?

"25/01/2016 - 11:47 +27 4m 57s R 13,07
25/01/2016 - 11:40 +27 2m 47s R 6,74
25/01/2016 - 11:32 +27 6m 59s R 17,57
25/01/2016 - 11:28 +27 1m 34s R 3,50"

Not only that but the auto debit feature isn't working either

Am I working it out right? That first call should be like R4.74 round about, not R13.07?

 

[AfriGenie]

Thats what i'm trying to find out...Afrihost keep saying their developers need to do something to fix the problem. Friday night I received a SMS from MTN saying I should put the MTN sim card into my phone, since then cannot do anything. When calling my cell number I get a message saying that the number does not exist.

Can you please PM me the number that you are trying to port, I'll need to check what is going on.

 

[AfriGenie]

Please have a look at the post, that is taken from the Client Zone and the rate seems to be R2.50 rather than the 79c advertised

Am I working it out right? That first call should be like R4.74 round about, not R13.07?

From what I can gather, the 79c tariff is the base tariff, there may be additional charges if you are calling to a different network or a premium number.

 

[Ockie]

From what I can gather, the 79c tariff is the base tariff, there may be additional charges if you are calling to a different network or a premium number.

From what I understood in the article the 79c is for all calls to any of our networks provided it is not a VAS number. Chingha, what was the number you called? Was it just a normal cell number or landline or was it a funny number like 0800 or 086?

 

[Chingha]

these are all normal cell numbers

 

[Ockie]

these are all normal cell numbers

Then there is something wrong. Their website says it applies to normal calls to all landlines and cell networks.

 

[Chingha]

Am I working it out right? That first call should be like R4.74 round about, not R13.07?

That is exactly what I'm saying

Can any other Month to Month people check their detailed history in the Client Zone and check the effective R/min please

 

[Chingha]

Checked my other number:

"23/01/2016 - 10:32 +27 11 *** **** 4m 26s R 3,48
22/01/2016 - 11:11 +27 11 *** **** 7m 11s R 5,65
21/01/2016 - 16:43 +27 82 *** **** 2m 4s R 1,31"

Those are the correct rates.
'

 

[AfriGenie]

Checked my other number:

"23/01/2016 - 10:32 +27 11 *** **** 4m 26s R 3,48
22/01/2016 - 11:11 +27 11 *** **** 7m 11s R 5,65
21/01/2016 - 16:43 +27 82 *** **** 2m 4s R 1,31"

Those are the correct rates.
'

Yeah... Definitely looks like something strange is going on here, can you please PM me the details of the package that had the different tariff structure.

 

[The_Traveller]

Can I dial some digits from my phone to check my remaining data bundle ? Or do I need to check on the control panel all the time ?

 

[Kosmik]

Can I dial some digits from my phone to check my remaining data bundle ? Or do I need to check on the control panel all the time ?

App?

 

[AfriMan]

Can I dial some digits from my phone to check my remaining data bundle ? Or do I need to check on the control panel all the time ?

For data you'll have to use the App or ClientZone.

 

[Ockie]

Yeah... Definitely looks like something strange is going on here, can you please PM me the details of the package that had the different tariff structure.

Hi. Has this problem been identified? I am asking because I am keeping a eye on this thread as I am considering moving to you guys once my Telkom contract is finished.

 

[AfriMan]

Hi. Has this problem been identified? I am asking because I am keeping a eye on this thread as I am considering moving to you guys once my Telkom contract is finished.

We're still looking into this. Once we have more info, we'll let affected clients know what's happening

 

[Chingha]

We're still looking into this. Once we have more info, we'll let affected clients know what's happening

It isn't only this, which is not yet resolved, the auto top up system is broken too, that means that currently I have to use my phone in front of my PC as I can only add the R39.5 at a time and and it depletes every 17 min of out bound calls.

Client Zone has to be open so I can Top up the whole time. Clients don't think it is professional and I certainly don't

I want to support these guys but considering that my number was dead for 3 days after the successful port to MTN, then being charged 3x the normal rate and the reason I was happy to switch, the Auto Top feature not working, this experience is leaving a very bad taste in my mouth

 

[airborne]

Afrigenie how does the topups work, can I topup using mtn prepaid airtime bought from Pnp or Online banking?

Can you clarify exactly what the story with airtime - is it evergreen or not?
Here are screen shots from the webzone that show all airtime even topups expire at month end and the other that its evergreen?

 

[AfriMan]

It isn't only this, which is not yet resolved, the auto top up system is broken too, that means that currently I have to use my phone in front of my PC as I can only add the R39.5 at a time and and it depletes every 17 min of out bound calls.

Client Zone has to be open so I can Top up the whole time. Clients don't think it is professional and I certainly don't

I want to support these guys but considering that my number was dead for 3 days after the successful port to MTN, then being charged 3x the normal rate and the reason I was happy to switch, the Auto Top feature not working, this experience is leaving a very bad taste in my mouth

You should be able to top up more than once in succession, to that value that makes sense. Or maybe you want to consider a bigger package

 

[AfriMan]

Afrigenie how does the topups work, can I topup using mtn prepaid airtime bought from Pnp or Online banking?

Can you clarify exactly what the story with airtime - is it evergreen or not?
Here are screen shots from the webzone that show all airtime even topups expire at month end and the other that its evergreen?

View attachment 336101 View attachment 336099

Your numbers is basically still an MTN prepaid number, so you can top up airtime from any source (PNP, banking app, etc). Data however won' work unless you switch APN's (which I don't recommend because you can start seeing data coming off airtime).

However, it's important to remember that topping up from other source will still reflect on your airtime balance which is taken into the balance calculation when you receive new data, so we encourage clients to always topup with us and prefer that you don't topup more than what you need (or your monthly package)

 

[airborne]

Afriman you guys need to offer different airtime bundle sizes or user selectable amounts, if I'm going to lose the unused airtime at month end there's no ways I'm topping up via Afrihost, only airtime recharge option offered to me on the XS package is R39.50, I'd be an idiot to buy that if I only for see myself using R15 before month end.

In those screen shots what does evergreen vs expiring airtime mean?