Afrihost Mobile Feedback Thread

[AfriMan]

To give credit where it's due - just had the absolute pleasure of dealing with JD from your call centre support.
Super efficient and friendly, data transfer request from old number to new number resolved whilst on the line.

Thanks JD!

That's awesome - thanks for letting us know about JD's awesome service

 

[paulhoughton]

Is anyone else having issues porting to Afrihost Voice? My porting request took place on Friday 22nd. I got the txt message to insert the new MTN sim-card at about 7:30pm on Fri evening. Since doing this I have had no service on my line. I cannot make or receive calls and the response i received on Sunday morning (via email from my support ticket i created) was that 'most clients porting to Afrihost have not been successful, and they the Afrihost developers will have feedback by Monday latest.
I have not had a reply to my support request this morning either. I rely on my phone for business purposes and calls to my number say that it does not exist. I am forever fighting in the Afrihost corner on forums and Facebook, but today I feel a bit let down to say the least.:twisted:

 

[AfriMan]

After beta-testing Afrihost Mobile XS for the last two months, I've cancelled my package. Here's the feedback I wrote in the "reason why leaving" field during the cancellation process.

Thanks for this honest feedback, I hope I can shed some light on our thinking for you:

1. The idea of expiring airtime can be misleading. The airtime (if above the threshold) does not expire but our offer is to make the requisite airtime and data available to you on the first of each month. There are several logistical reasons why the product has to work this way, but in terms of any month to month offer this makes sense. This is why we publish the airtime value given and offer prepaid as an alternative. The convenience factor is probably the biggest value here, though combined the data and airtime are also very good.

2. We decided to impose a limit to prevent people from topping up more that their monthly value in a single transaction. This was to prevent unwanted billing. From the company's perspective, it's important to remember that airtime (once transferred) can't be locked - unlike data. So if a client makes an incorrect purchase or payment is not recovered, that is huge potential risk to both the company and the client. So we weighed up the convenience factor versus the safety factor and felt this was the best way. We may change this in time, but for now this is our thinking.

3. You are obviously most welcome to go that route, which is why we offer. For some the numbers make more sense from a prepaid perspective. For others, operating on something more similar to a contract is more familiar and convenient. It's totally about personal choice.

 

[AfriMan]

We have repeatedly told the Airtime is Evergreen and does not expire but yet it is clear from the T&C that is does.
That said the way around it for me is to set it to automatically topup. This weirdly make me choose between a minimum of R25 and maximum of R0.01

The airtime itself does not expire, but our product is designed to deliver the prerequisite airtime and data on the first of each month. Which is why we top you up to the required value, and anything above the package value must be purchased in topups. We do have auto-limit enabled for that convenience, so you can just tweak the values to suit your habits and needs.

 

[AfriMan]

The Afrihost Webzone says the voice component of a contract is evergreen, it says that exact thing next to the amount of airtime left, the terms and conditions said otherwise though.

Afriguy, if you convert an XS contract to prepaid do you lose the 10gb bonus data?

You won't lose the data no matter what you do. I've posted the explanation regarding evergeen data below.

 

[AfriMan]

Is anyone else having issues porting to Afrihost Voice? My porting request took place on Friday 22nd. I got the txt message to insert the new MTN sim-card at about 7:30pm on Fri evening. Since doing this I have had no service on my line. I cannot make or receive calls and the response i received on Sunday morning (via email from my support ticket i created) was that 'most clients porting to Afrihost have not been successful, and they the Afrihost developers will have feedback by Monday latest.
I have not had a reply to my support request this morning either. I rely on my phone for business purposes and calls to my number say that it does not exist. I am forever fighting in the Afrihost corner on forums and Facebook, but today I feel a bit let down to say the least.:twisted:

This sounds like a porting issue with MTN. Once you are on prepaid and sign up with us there should be no downtime on the number (I didn't experience that when I signed up). Sounds like you'll need to contact MTN's porting team to figure out what happened here

 

[ABCpt]

Struggling to get a connection at the moment. Using either cellphone or mifi. Changed phones apn to MTN and all seems fine.

 

[AfriMan]

Struggling to get a connection at the moment. Using either cellphone or mifi. Changed phones apn to MTN and all seems fine.

Does the connection not seem stable or no connection at all? Maybe drop me a PM so I can reset for you

 

[airborne]

You won't lose the data no matter what you do. I've posted the explanation regarding evergeen data below.

Thanks Afriman.

I ported my number from Vodacom to Afrihost last week and it went through without a hitch.

Got the port success sms from Mtn, swopped sims a while later and was straight up and running on Mtn. Took a little while, around 30mins for Afrihost to register the number once I activated the number via the Webzone, been flawless since, full LTE where I live vs only Edge on Vodacom previously.

 

[AfriMan]

Thanks Afriman.

I ported my number from Vodacom to Afrihost last week and it went through without a hitch.

Got the port success sms from Mtn, swopped sims a while later and was straight up and running on Mtn. Took a little while, around 30mins for Afrihost to register the number once I activated the number via the Webzone, been flawless since, full LTE where I live vs only Edge on Vodacom previously.

That's great news - I know a few people are having some hassles but the majority of folks are having this smooth changeover experience (which is awesome!)

 

[ABCpt]

Does the connection not seem stable or no connection at all? Maybe drop me a PM so I can reset for you

I posted after struggling for 5 minutes. Now it connects again. If I hit another snag I'll drop you a PM.

 

[paulhoughton]

Hi AfriMan, why should I have to contact MTN when this is an Afrihost Product?

 

[AfriMan]

Hi AfriMan, why should I have to contact MTN when this is an Afrihost Product?

The porting portion is between your old network and MTN's porting team, we don't have any influence over that process and can't really provide any value until the number is fully ported and operational as an MTN prepaid number.

 

[AfriMan]

I posted after struggling for 5 minutes. Now it connects again. If I hit another snag I'll drop you a PM.

OK cool

 

[Chingha]

If the cost of a call is 79c/ 60 sec and there is per second billing why am I being charged this?

"25/01/2016 - 11:47 +27 4m 57s R 13,07
25/01/2016 - 11:40 +27 2m 47s R 6,74
25/01/2016 - 11:32 +27 6m 59s R 17,57
25/01/2016 - 11:28 +27 1m 34s R 3,50"

Not only that but the auto debit feature isn't working either

 

[AfriGenie]

If the cost of a call is 79c/ 60 sec and there is per second billing why am I being charged this?

"25/01/2016 - 11:47 +27 4m 57s R 13,07
25/01/2016 - 11:40 +27 2m 47s R 6,74
25/01/2016 - 11:32 +27 6m 59s R 17,57
25/01/2016 - 11:28 +27 1m 34s R 3,50"

Not only that but the auto debit feature isn't working either

Hi!

In the ClientZone and Afrihost App you can get an exact breakdown of the charges for each call. If there are any charges that you aren't sure of, you're more than welcome to PM me the details.

 

[paulhoughton]

Listen here, you are the reseller involved. I have followed the porting process in your Afrihost booklet. I have no service on my phone since Friday. Your Live chat and support teams are all giving different stories about re-opting in and waiting longer for MTN to activate my SIM. I am no idiot, work in the IT industry and would like a proper answer from somebody!
This porting is all automated and usually happens between 10:30 and 11:30pm on all SA networks. Mine did not go through successfully and Afrihost should re-order the port request.

 

[airborne]

Listen here, you are the reseller involved. I have followed the porting process in your Afrihost booklet. I have no service on my phone since Friday. Your Live chat and support teams are all giving different stories about re-opting in and waiting longer for MTN to activate my SIM. I am no idiot, work in the IT industry and would like a proper answer from somebody!
This porting is all automated and usually happens between 10:30 and 11:30pm on all SA networks. Mine did not go through successfully and Afrihost should re-order the port request.

The port is separate from Afrihost, they only activate the sim on their system once the sim is ported?

Is your issue the port of the sim or it being provisioned by Afrihost?

 

[paulhoughton]

Thats what i'm trying to find out...Afrihost keep saying their developers need to do something to fix the problem. Friday night I received a SMS from MTN saying I should put the MTN sim card into my phone, since then cannot do anything. When calling my cell number I get a message saying that the number does not exist.

 

[Chingha]

Hi!

In the ClientZone and Afrihost App you can get an exact breakdown of the charges for each call. If there are any charges that you aren't sure of, you're more than welcome to PM me the details.

Please have a look at the post, that is taken from the Client Zone and the rate seems to be R2.50 rather than the 79c advertised