Afrihost Mobile Feedback Thread

Status
Not open for further replies.
cemt said:
Ok i will, I've been very impressed with Afrihost from the start and being a client with them from 2002. There is some mixup on the system, cos i got a mail from Jan this morning saying the device was delivered and I must confirm delivery, On the clientzone it says "waiting for payment" no contacted me with tracking code etc.

Afrihost I have all faith in you, but you need to sync your systems.

[email protected]
Click to expand...

There was an error between our systems and MDS over the last few days, but I think it has been addressed. Mails should normally be automated, so it could be why you got an email from a consultant rather than an automated one.

Thanks for the faith though - helps ;)
 
I am battling with LTE in Durban. I keep getting that the cellular data network could not be activated on LTE, when I turn it off and the iPhone reverts to 3G everything works. If I move to another area and enable LTE it works again. Never had the issues with MTN, and if I remove the Afrihost APN and use the standard MTN LTE APN at the places where I get the error, everything works.
 
whatwhat said:
I am battling with LTE in Durban. I keep getting that the cellular data network could not be activated on LTE, when I turn it off and the iPhone reverts to 3G everything works. If I move to another area and enable LTE it works again. Never had the issues with MTN, and if I remove the Afrihost APN and use the standard MTN LTE APN at the places where I get the error, everything works.
Click to expand...

That's pretty strange. Once you're on our APN, you should have access to the full MTN network, for all services.

Odd that you also get LTE in some places, but not others. I think we'll have to escalate this one to MTN and get some feedback from them.

Please PM :(
 
Hi Afriman
Since this morning, I have exact same problem as whatwhat has. When I am on Afrihost APN on my MTN contract phone and I enable LTE on my iPhone 5S, I get the message "Cellular data network could not be activated". When I turn off LTE I can access internet using normal 3G on my Afrihost APN.
If I switch to APN mymtn and enable LTE, LTE works perfectly.
 
flbjhb said:
Hi Afriman
Since this morning, I have exact same problem as whatwhat has. When I am on Afrihost APN on my MTN contract phone and I enable LTE on my iPhone 5S, I get the message "Cellular data network could not be activated". When I turn off LTE I can access internet using normal 3G on my Afrihost APN.
If I switch to APN mymtn and enable LTE, LTE works perfectly.
Click to expand...

Sorry to hear this :(
Have we provisioned LTE for you?
 
AfriMan said:
There was an error between our systems and MDS over the last few days, but I think it has been addressed. Mails should normally be automated, so it could be why you got an email from a consultant rather than an automated one.

Thanks for the faith though - helps ;)
Click to expand...
I got a waybill number, I will get my device on Monday.

Thanks
 
Shellyb1 said:
Still no LTE. Do you guys have a problem? Seems to be a lot of issues with LTE.
Click to expand...

According to website, this has been solved?

Medium Impact
Opened: 14:11 Fri, February 07, 2014 • Resolved: 17:52 Fri, February 07, 2014
We’re receiving reports that some clients are not able to access LTE on their APN service, which has already been provisioned for LTE. We are investigating with our upstream provider, and we hope to have more information soon. We apologise to affected clients experiencing this error. Clients will still receive 3G and 2G Mobile Data service as normal.
 
Zertop said:
According to website, this has been solved?

Medium Impact
Opened: 14:11 Fri, February 07, 2014 • Resolved: 17:52 Fri, February 07, 2014
We’re receiving reports that some clients are not able to access LTE on their APN service, which has already been provisioned for LTE. We are investigating with our upstream provider, and we hope to have more information soon. We apologise to affected clients experiencing this error. Clients will still receive 3G and 2G Mobile Data service as normal.
Click to expand...

Only got my Afrihost Mobile this week Tuesday. Haven't had it run on my iPad since then despite different Afrihost support people "activating" it. Will wait till tomorrow and see if it gets sorted but they keep saying 24 hours, then 36 hours and the last was 72 hours. Sounds more like a hit and pray operation right now.
 
Shellyb1 said:
Only got my Afrihost Mobile this week Tuesday. Haven't had it run on my iPad since then despite different Afrihost support people "activating" it. Will wait till tomorrow and see if it gets sorted but they keep saying 24 hours, then 36 hours and the last was 72 hours. Sounds more like a hit and pray operation right now.
Click to expand...

Aha I see! that is all dependent on the time it takes to fully provision the sim - it is usually around 24 hours, but does take longer sometimes :/
 
Shellyb1 said:
Only got my Afrihost Mobile this week Tuesday. Haven't had it run on my iPad since then despite different Afrihost support people "activating" it. Will wait till tomorrow and see if it gets sorted but they keep saying 24 hours, then 36 hours and the last was 72 hours. Sounds more like a hit and pray operation right now.
Click to expand...

Sorry about all the confusion. And LTE being dicey today probably didn't help.

We'll get some answers for you ASAP :(
 
Zertop said:
According to website, this has been solved?

Medium Impact
Opened: 14:11 Fri, February 07, 2014 • Resolved: 17:52 Fri, February 07, 2014
We’re receiving reports that some clients are not able to access LTE on their APN service, which has already been provisioned for LTE. We are investigating with our upstream provider, and we hope to have more information soon. We apologise to affected clients experiencing this error. Clients will still receive 3G and 2G Mobile Data service as normal.
Click to expand...

Yep, that issue should be resolved now :)
 
AfriMan said:
I'm sorry you feel the need to post this kind of stuff. If you're unhappy with our product, then we can work out how to end our contract with you. If you don't want to PM us, then it's still pretty easy to do so in ClientZone.

You are welcome to PM me, if you can keep this conversation civil.
Click to expand...

IF you didn't read well I don't want to PM afrihost beecause I get no response and what I have seen lately from all the threads in the Afrihost mobile section problems just keep coming up one after the other. Afrihost isn't taking any action and just saying communicate with MTN.

The problem is Afrihost is selling the data not MTN why should we the customers have to deal with MTN. Afrihost needs to get their act together. I was an afrihost client for ADSL data and loved it way better than mweb and any other ISP the service was great I think Afrihost bit off more than they can chew with the mobile data. I get that it is allot of cheap data being provided and afrihost tried to changed the Mobile data in South Africa for the best. The only thing is their comes a time when you must admit that the product you are providing is lacking good service.

Regarding the civil conversation part... I was civil in my first few pm's and emails, being civil kind off gets lost when you have to beg to get what you pay for.
 
FWIW, speeds in Pinelands, CT went from awesome to shocking this weekend. I was constantly kicked down to Edge or completely disconnected. Let's hope it doesn't carry on this way.
 
Shadow9002 said:
IF you didn't read well I don't want to PM afrihost beecause I get no response and what I have seen lately from all the threads in the Afrihost mobile section problems just keep coming up one after the other. Afrihost isn't taking any action and just saying communicate with MTN.

The problem is Afrihost is selling the data not MTN why should we the customers have to deal with MTN. Afrihost needs to get their act together. I was an afrihost client for ADSL data and loved it way better than mweb and any other ISP the service was great I think Afrihost bit off more than they can chew with the mobile data. I get that it is allot of cheap data being provided and afrihost tried to changed the Mobile data in South Africa for the best. The only thing is their comes a time when you must admit that the product you are providing is lacking good service.

Regarding the civil conversation part... I was civil in my first few pm's and emails, being civil kind off gets lost when you have to beg to get what you pay for.
Click to expand...

The only way that we can resolve issues and provide service is when we engage in a productive way. The only time I can recall you PMing me was a long time ago last year, and I don't remember things escalating to this point.

We do believe that we have a good product that offers good value and works well in general. While you might have had an experience that doesn't conform to what thousands of others are experiencing, I don't think it make sense to make general sweeping statements. Ultimately this was your experience. I do apologise if the product did not work for you. As I said, if there are issues that you want to discuss - I am totally here for you, so please engage with me and I'm sure we'll work out any problems :)
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X