Afrihost Mobile Feedback Thread

[JazzeD]

Have rebooted the device.

Started working again after leaving it off for 2 hours or so.

That shouldn't be happening. I assume you've followed the usual steps of rebooting your device, etc.

Can you drop me a PM so I can help?

 

[AfriMan]

Have rebooted the device.

Started working again after leaving it off for 2 hours or so.

You shouldn't need to power it down for so long. You only really need to reboot it once to reestablish your connection on the network

 

[dillinger]

Used to get good speed on AH but for the past 3 weeks it been getting slower and slower, no idea what to do, signal strength is around 30%

http://speedtest.ookla.com/result/2520571621.png

 

[AfriMan]

Used to get good speed on AH but for the past 3 weeks it been getting slower and slower, no idea what to do, signal strength is around 30%

http://speedtest.ookla.com/result/2520571621.png

That looks pretty horrible, especially the high ping, which will make everything terrible.

Can you drop me a PM so we can take a closer look at this?

 

[Zertop]

"Connection failed. The profile is invalid. Please contact your SP" On mifi this morning, APN is set to Afrihost as usual

 

[DTBA]

Just had the same problem now Connection failed.


but its working fine now

 

[blaaislaai]

Mine not working at the moment. Stuck in "Connecting "phase

 

[Mypro-D]

Here too

 

[blaaislaai]

Had a chat with a guy on their livechat, he said he sent a "sim reset" to my simcard, but how does he know what my simcard nr is? And eventually he left the chat.. sigh.

 

[martin]

Same problem here. Connection failed...

 

[blaaislaai]

So far only CPT people?

 

[NeonNinja]

All fine here.

 

[martin]

So far only CPT people?

Nope, I'm in the JHB CBD

 

[martin]

This connection failed happens so often that I've decided to cancel this month. Can't rely on this connection for time-sensitive tasks

 

[martin]

Phoned the help desk. They don't know how to resolve it. Plenty of uhming and aahing on their side though.

 

[blaaislaai]

Phoned the help desk. They don't know how to resolve it. Plenty of uhming and aahing on their side though.

I got the same when I had a chat with one of them.. offline for a few hours now. And yet still they have not realized the issue is not only a small number of people

 

[martin]

I got the same when I had a chat with one of them.. offline for a few hours now. And yet still they have not realized the issue is not only a small number of people

When I phoned they weren't even aware others were experiencing this. It came as a complete surprise to them when I informed them. If I wasn't convinced before I am now - definitely canceling as this is not the first time. I once had the connection failed message for two days straight without anyone in support being able to help me. Seems the only thing the helpdesk can do is instruct you on how to do a hard reset on the modem and recreate your Afrihost APN.

 

[bwana]

"Connection failed. The profile is invalid. Please contact your SP" On mifi this morning, APN is set to Afrihost as usual

Same message here (PE).

 

[Hummercellc]

Same here Richmond KZN, "unable to connect"

 

[bwana]

Seems they're finally aware of the problem…