Afrihost Mobile Feedback

I sent some messages through to Afrihost WhatsApp earlier on (just before and then after 3pm), though most are "date stamped" around 10am because our power went out before I could send them through this a.m.
So far they haven't been acknowledged (apart from the auto reply), understandably at this time of the year, but I need this issue resolved by the 15th of Dec. (your cut-off date for downgrading (in this case).

In the client zone of my profile, under "Edit Package", it's stuck on Current (of 20 + 10 GB) and Pending (of 80 + 80 GB) from last month.

My Current for Dec'19 is the 80 + 80 GB package, so your client zone should have reset to allow me to make upgrade or downgrade changes again, in Dec'19 for Jan'20. Even though I logged on earlier today (being the 9th Dec.) to try downgrading to the 40 + 40 GB package for Jan'20, I don't feel I should be disadvantaged based on your cut-off date of the 15th of the month, as this is something out of my control.

I will send you a PM of my Account and ID nos., referencing back to this post.

I don't mind if you cannot fix the client zone interface in time for the 15th Dec. cut-off, but as long as your support can downgrade my account to the 40 + 40 GB package, and e-mail me proof thereof, that will be acceptable.

However, I await your reply as to whether the client zone is fixable before the 15th Dec. so I can make the necessary change/s myself, or if you'll have to do so there.
 
BayCityRoller said:
I sent some messages through to Afrihost WhatsApp earlier on (just before and then after 3pm), though most are "date stamped" around 10am because our power went out before I could send them through this a.m.
So far they haven't been acknowledged (apart from the auto reply), understandably at this time of the year, but I need this issue resolved by the 15th of Dec. (your cut-off date for downgrading (in this case).

In the client zone of my profile, under "Edit Package", it's stuck on Current (of 20 + 10 GB) and Pending (of 80 + 80 GB) from last month.

My Current for Dec'19 is the 80 + 80 GB package, so your client zone should have reset to allow me to make upgrade or downgrade changes again, in Dec'19 for Jan'20. Even though I logged on earlier today (being the 9th Dec.) to try downgrading to the 40 + 40 GB package for Jan'20, I don't feel I should be disadvantaged based on your cut-off date of the 15th of the month, as this is something out of my control.

I will send you a PM of my Account and ID nos., referencing back to this post.

I don't mind if you cannot fix the client zone interface in time for the 15th Dec. cut-off, but as long as your support can downgrade my account to the 40 + 40 GB package, and e-mail me proof thereof, that will be acceptable.

However, I await your reply as to whether the client zone is fixable before the 15th Dec. so I can make the necessary change/s myself, or if you'll have to do so there.
Click to expand...

I am pretty confused here, so let's chat on PM. I might be reading this wrong. but if you can break down exactly what package you want to be on and when you want it to be effective from, I am sure it is possible. Generally upgrades are possible within 24-48 hours, it's only downgrades that are scheduled for month end.
 
I've sent this following quoted message in the PM, but am copying here in case anyone else is faced with the same situation.
I'd be surprised if I was the only one who'd been able to upgrade one month in the client zone, and then not been able to do a subsequent month's downgrade (owing to what I believe is a technical shortcoming under "Edit Package" in the client zone) :

I want to change to the 40 + 40 GB package (which is R299pm, from what I remember) effective from the 1st Jan. 2020.

This is from the 80 + 80 GB package I'm currently on, but as indicated in detail in my post, I'm unable to do this change myself as the "Edit Package" part of the client zone in my profile is still showing the "Current" and "Pending" from last month, and therefore there is now no drop-down menu available to me to choose to change to the 40 GB package.

If you can access my profile, I'm hopeful you can see the problem I'm faced with.

Thanks.
Click to expand...
 
Have sent the following PM, since my message of a few minutes ago :

UPDATE : I logged back in after writing this a short while ago, and miraculously was now able to change from the 80GB (Current) to 40GB (Pending) package myself.

This was definitely not the case earlier on today, so am presuming it was fixed between then and now. There should therefore be nothing more to do, on your part.

Thanks.
Click to expand...
 
Hi guys, for RICA purposes.. what do i need specifically? i have misplaced my ID book..... i do however have Copies of it.
 
Whats happening with Afrihost mobile? Currently not getting any data throughput on the phone?
 
update: Delivery will be friday morning
:thumbsdown: waiting game begins... wish they could just deliver today or tomorrow as its with couriers
 
Anyone had this happen?

Internet access on my phone with the Afrihost Sim is normal, plenty of data available but when I try to use the Hotspot the other devices connecting get this.

I often use my device as a hotspot and never had this happen before. It is serous as I need it for work next week!
e959de3b655eeb68a18f3478632ce383.jpg
30813d0e04db05ef0933c54af39885a6.jpg
 
Chingha said:
Anyone had this happen?

Internet access on my phone with the Afrihost Sim is normal, plenty of data available but when I try to use the Hotspot the other devices connecting get this.

I often use my device as a hotspot and never had this happen before. It is serous as I need it for work next week!
e959de3b655eeb68a18f3478632ce383.jpg
30813d0e04db05ef0933c54af39885a6.jpg
Click to expand...

On iPhone there is a separate APN fo Hotspot maybe see if HUAWEI has something similar.

3076f0d78575a8073c60e60bece570c8.jpg
 
Thanks but no, no separate settings. I have used this setup for ages, strange it now doesn't work
 
Chingha said:
Anyone had this happen?

Internet access on my phone with the Afrihost Sim is normal, plenty of data available but when I try to use the Hotspot the other devices connecting get this.

I often use my device as a hotspot and never had this happen before. It is serous as I need it for work next week!
e959de3b655eeb68a18f3478632ce383.jpg
30813d0e04db05ef0933c54af39885a6.jpg
Click to expand...

With some devices you have to set the APN for the hotspot separately. I know previous iPhones have had this feature so please check your settings for this device.
 
I have checked but this isn't the case. I deleted the APN and created a new one, interestingly the phone, now on Android 10,would not accept the APN type string. Something about the carrier not allowing the dun command.

I left that line blank and the hotspot started working.
49cc4bfc709bb733854c8a3a4a2f34dd.jpg
 
  • Like
Reactions: Yuu
Chingha said:
I have checked but this isn't the case. I deleted the APN and created a new one, interestingly the phone, now on Android 10,would not accept the APN type string. Something about the carrier not allowing the dun command.

I left that line blank and the hotspot started working.
49cc4bfc709bb733854c8a3a4a2f34dd.jpg
Click to expand...

Which phone and version is it? Just want to file that somewhere for another instance like this :(
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X