Afrihost Mobile Feedback

I have a 2gb mobile account for my son and nearly every month he has a problem using the full allocation.

So today I decided to phone and get to the bottom of this. Your very friendly agent tells me with no hesitation, "yes we are aware of the problem, as many people have called, and have taken it up multiple times with the technicians".

Long and short of it that if it happens again I will be canceling his service as it ain't worth the hassle anymore.

I will PM his number, as no doubt you will need that.
 
ant_man said:
I have a 2gb mobile account for my son and nearly every month he has a problem using the full allocation.

So today I decided to phone and get to the bottom of this. Your very friendly agent tells me with no hesitation, "yes we are aware of the problem, as many people have called, and have taken it up multiple times with the technicians".

Long and short of it that if it happens again I will be canceling his service as it ain't worth the hassle anymore.

I will PM his number, as no doubt you will need that.
Click to expand...

:(

Does your son receive the Capped message? It only happens in certain fringe cases, and we are able to mitigate it from our side.
 
AfriGenie said:
:(

Does your son receive the Capped message? It only happens in certain fringe cases, and we are able to mitigate it from our side.
Click to expand...

Will shout once he confirms what message he gets.

Fringe cases, mmmmmmm well from the sounds of what your agent said, that isn't so, but any how I just wanted the problem fixed.
 
AfriGenie said:
:(

Does your son receive the Capped message? It only happens in certain fringe cases, and we are able to mitigate it from our side.
Click to expand...

Nope, he doesn't get the capped message, he simply cant access the internet.

Please don't ask me to PM the number as I have done that already last night

I WANT this sorted today!!!!!!!!!!
 
ant_man said:
Nope, he doesn't get the capped message, he simply cant access the internet.

Please don't ask me to PM the number as I have done that already last night

I WANT this sorted today!!!!!!!!!!
Click to expand...

I've just reset his Mobile Data package, and re-allocated the cap, can you please ask your Son to restart his device then test again.
 
AfriGenie said:
I've just reset his Mobile Data package, and re-allocated the cap, can you please ask your Son to restart his device then test again.
Click to expand...

Hey There. Yip its working.

It normally used to once the new month started.

We will keep an eye on this and wait till the 24th or around there to see what happens, as this is when the APN stops dead.

Thanks for the help.
 
ant_man said:
Hey There. Yip its working.

It normally used to once the new month started.

We will keep an eye on this and wait till the 24th or around there to see what happens, as this is when the APN stops dead.

Thanks for the help.
Click to expand...

Great! And thanks! :)
 
Did something go wrong with the airtime allocation today? My data was topped up I see on the clientzone but never received my airtime top up? Anyone else?
 
luketang56 said:
Did something go wrong with the airtime allocation today? My data was topped up I see on the clientzone but never received my airtime top up? Anyone else?
Click to expand...

I'm not aware of any issues. Could you please PM me your details quickly.
 
AfriFella said:
Hey there pinkscorpio68. I'm sorry to hear about your poor experience with regards to getting your SIM activated. The process really shouldn't take this long unless there was a problem with the RICA process. I'd love to take a look into your issue and offer my assistance. Please feel free to PM more you account info and we'll take it from there. :)
Click to expand...

Yeap, PM'd my details as requested and as suspected, still "Awaiting Activation"...
We are now into the 3rd month...
Screenshot_5.png
The SIM card is activated on the MTN network, RICA'd, made a call, sent an SMS, provisioned for Afrihost using *141*774*1#
What else must I do?
 
Last edited:
pinkscorpio68 said:
Yeap, PM'd my details as requested and as suspected, still "Awaiting Activation"...
We are now into the 3rd month...
View attachment 441520
The SIM card is activated on the MTN network, RICA'd, made a call, sent an SMS, provisioned for Afrihost using *141*774*1#
What else must I do?
Click to expand...

Still seeing the same message. :( I'll escalate this to our Mobile Team to investigate. It looks like the RICA to Afrihost is failing.
 
AfriFella said:
Not seeing anything general. Please PM me your account info and I'll check to see if I can spot anything out of place. :)
Click to expand...

Not to worry. Logged via the Client Zone & Myles was in touch very quickly. :)
Looks like my SIM card has gone kaput. :(
 
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