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- Oct 9, 2014
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- 6
Nope, local call
Nope, local call
That makes no sense...
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Afrihost Mobile Feedback
- Thread starter AfriFella
- Start date
That makes no sense...
My internet connection has been down for nearly 13 hours, and it looks like it will be longer their support line has me waiting 30 mins with no one answering.
Ineed my internet connection.
I sent an email ticket, and nothing... am i going to wait 2 days again, even a week like the lsst time to get my connection up?
I expect a reliable service.
Ineed my internet connection.
I sent an email ticket, and nothing... am i going to wait 2 days again, even a week like the lsst time to get my connection up?
I expect a reliable service.
Now the internet is working for browsers only, and NOT for apps on my phone. When I connect to the Vodacom network, apps work- but when I switch back to Afrihost apn, "no internet connection" for every single app.
Man oh man... This is ridiculous, especially if I am going to get a story that there's something up on my end (which it is not), when it's on Afrihost's side- to avoid the issue at hand.
Being someone who is not the average internet user, and with a very technical background, I think this time around the excuses should not place fault on the client when in fact the issue lies with Afrihost.
What's going on?
Number Six
Senior Member
Working fine for me.
If thst's the case, and I believe you, why are they not attending to this issue that I raised with support, I'm cancelling this service. It was good last year, but this year has so many issues.
Support is basically nonexistent, support tickets gets no response and one can never get through to telephone support nless you waste moee than 30 mins waiting-but at that point, you think you're going to speak to someone, only to hear that you have been placed further in the queue and yave to wait. I think they don't the staff they used to have.
Probably they had to reduce staff because of the economic climate, but this is unacceptable.
Number Six
Senior Member
Never had a problem with support. Some of the best I have encountered in SA.
You tested your Afrihost sim in another phone?
Lol, are you support? Let them sort this mess out. You are Cape Town where more likely than out, the upstream provider, namely AXXESS, has their service up and running perfectly.
Unless you have knowkedge of the sutuation in other provinces, please refrain from commenting on the situation. Move along.
- Joined
- Jun 2, 2015
- Messages
- 2,830
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- 82
Hey there AfroGuy, we had some isolated reports of certain clients not being able to access our APN earlier today. This was definitely not a widespread issue, but our Team has reported that all issues have been resolved. Are you still unable to connect?
The connection is up (at this moment), however, my apps are not connecting (they worked for roughly 3 mins, and not again).
Can you please restore full internet access to my account. None of my apps are working. And internet access via my browser is also limited to local sites, and many international sites do not resolve.
It's almost 17 hours of issues, 13 of which saw no internet connection, and the remainder with on and off internet, with only 3 minutes of being able to access apps.
Also this thread is frustrating to find without loading up my history. It should just be here: https://mybroadband.co.za/vb/forumdisplay.php/263-Afrihost-Mobile
This thread seems a lot quieter than when it was in an obvious place.
This thread seems a lot quieter than when it was in an obvious place.
I have 2.3 GB left.
Do you mean: "I'm also sitting...."?
Their waiting queue is ridiculously long, and when I got through, there was a guy who shouted at me. This... was the nail in the Afrihost coffin. I then logged into clientzone.afrihost.com and cancelled my account. They are on a path to running this run this company faster into the ground. The support guy was more interested in getting his fake English accent right, than he was in the issue, claimed he sorted out, and then began to berate me.
Wonder if they will give my 2.3 gb to use. Wonder if they care.
I should take this up with ISPA.
I heard how long the queue was and put the phone down.
That's also just a standard JHB 011 number, right?
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Aaah, I understand your statement now.
Yes, that's correct, it's the standard JHB number.
And I absolutely agree with you on not wanting to wait in a queue of 26 people-it's a ridiculously long time.
It's unfortunate how the service of this company has deteriorated.
While I'm not a fan of Cell C, they do have a very appealing in-store promo, something along the lines of R1200 for 150Gb + 50Gb (nighttime data, & daytime data respectively). They also have 50Gb + 50Gb in-store promo for R999. Both on prepaid- valid for 365 days.
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- Joined
- Jun 2, 2015
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- 2,830
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Hey guys, over the last couple of hours we experienced an issue on one of the pieces of equipment that deals with certain connections on our traffic management system. This caused certain clients to experience low throughput or non existent connectivity on our Mobile network. Attempts to make a new connection during this time would have resulted in seeing a Capped message as some of you might have experienced. Luckily, our network Team were quick to pick it up and the issue was resolved about an hour ago. If you are still having trouble connecting, a device reboot will create a new connection on the system and you should be good to go. Drop me a PM if you're still having trouble. Apologies for any inconvenience that this might have caused.
The reps on this forum are what keep me tethered to AH; the availability of a real human being who doesn't interact like a corporate robot & who is able to help me directly rather than passing me down a line of support staff...the benefits of this outweigh the few issues I have with them.
Thanks...back up and running.