Afrihost Mobile Feedback

AfriFella said:
Attempts to make a new connection during this time would have resulted in seeing a Capped message as some of you might have experienced.
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Could you not just have put that info up somewhere when the issue was live? All I saw on the AH site was a message about APN issues & as the capped thing is a recurring issue - I wasn't sure if it was related or not.
 
AfriFella said:
Hey guys, over the last couple of hours we experienced an issue on one of the pieces of equipment that deals with certain connections on our traffic management system. This caused certain clients to experience low throughput or non existent connectivity on our Mobile network. Attempts to make a new connection during this time would have resulted in seeing a Capped message as some of you might have experienced. Luckily, our network Team were quick to pick it up and the issue was resolved about an hour ago. If you are still having trouble connecting, a device reboot will create a new connection on the system and you should be good to go. Drop me a PM if you're still having trouble. Apologies for any inconvenience that this might have caused. :)
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I dropped you a PM.

Still cannot access Apps- says "no internet connection".


The issue has not been resolved for me.
 
AfriFella said:
Hey guys, over the last couple of hours we experienced an issue on one of the pieces of equipment that deals with certain connections on our traffic management system. This caused certain clients to experience low throughput or non existent connectivity on our Mobile network. Attempts to make a new connection during this time would have resulted in seeing a Capped message as some of you might have experienced. Luckily, our network Team were quick to pick it up and the issue was resolved about an hour ago. If you are still having trouble connecting, a device reboot will create a new connection on the system and you should be good to go. Drop me a PM if you're still having trouble. Apologies for any inconvenience that this might have caused. :)
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Sorted, thanks.
 
I feel your pain guys with regards to support at AH mobile section which is non existent. I've been waiting 3 months to get my SIM working, AH supplied starter pack. I eventually gave up and cancelled this ****ty mobile service, of which the system does not want to cancel because it is in limbo state waiting for an action from me which I have performed countless times. I'm not complaining why it won't cancel, because it is a free package I got because I bought a phone via AH, great phone for sure, pity about the SIM card though. I eventually threw the AH SIM away and inserted a blue SIM card, clocked in at 51Mbps, everything just works great :D

I sure won't be promoting AH Mobile to anyone :mad:
 
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pinkscorpio68 said:
I feel your pain guys with regards to support at AH mobile section which is non existent. I've been waiting 3 months to get my SIM working, AH supplied starter pack. I eventually gave up and cancelled this ****ty mobile service, of which the system does not want to cancel because it is in limbo state waiting for an action from me which I have performed countless times. I'm not complaining why it won't cancel, because it is a free package I got because I bought a phone via AH, great phone for sure, pity about the SIM card though. I eventually threw the AH SIM away and inserted a blue SIM card, clocked in at 51Mbps, everything just works great :D

I sure won't be promoting AH Mobile to anyone :mad:
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Wait... So your promotional data that you got with your Xiaomi wasn't working?! That's not good at all. You don't maybe have that sim card lying around somwhere still?
 
Morning Guys,

Just an update, your Mobile Data packages should be back up and running.

If yo uare still having trouble with it, please let me know!
 
AfriGenie said:
Wait... So your promotional data that you got with your Xiaomi wasn't working?! That's not good at all. You don't maybe have that sim card lying around somwhere still?
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*scratches through office bin*
Found it, bin had not been emptied yet.

I logged a call one more time... of the same complaint...
Again I was to to consent the SIM...
I then lost it, replied back that I was going to cancel...
...without blinking a eye, the consultant replied I can cancel in clientzone...
he didn't even bother to try and save me... :mad:

I emailed Gian a very long letter and only gave AfriGenie the praise for his investigations and follow through.
 
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pinkscorpio68 said:
I was going to get hopeful again, but, alas, again I am to give consent, which again.... I did.......
This is my gripe, this consent thingy just ain't working..........
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I have replied to your PM. Let's continue troubleshooting.
 
pinkscorpio68 said:
You see why we as consumers have no more faith...

48 hours and counting, it's like we're been forgotten about...
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Our Mobile Team is logging a USD with MTN. I'll revert back as soon as I have feedback.
 
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