Afrihost Mobile Feedback

Hello AfriPeople,
I've just opened a ticket, please will you take a look asap.
Ticket: SCD-640-26773

The data vanishing problem from two months ago is happening again.

In November, my phone has used 69 MB of data, clientzone says I've used 667 MB.
My wife has used 20 MB of data, clientzone says she's used 200 MB.
Your own DOWNLOAD CSV option agrees with my phone, but not the clientzone.

Why is the data disappearing again, at about 10 x the rate the phone says?
Please fix this nonsense.

Thanks!
 
madduck said:
Hello AfriPeople,
I've just opened a ticket, please will you take a look asap.
Ticket: SCD-640-26773

The data vanishing problem from two months ago is happening again.

In November, my phone has used 69 MB of data, clientzone says I've used 667 MB.
My wife has used 20 MB of data, clientzone says she's used 200 MB.
Your own DOWNLOAD CSV option agrees with my phone, but not the clientzone.

Why is the data disappearing again, at about 10 x the rate the phone says?
Please fix this nonsense.

Thanks!
Click to expand...

Heya madduk. i can see that your ticket was replied to yesterday. :) Sorry to hear about your trouble here, though. Our developers are working hard to ensure consistent reporting on the ClientZone/Rain API. Please feel free to PM me your details and I'll ask our devs for a breakdown.
 
AfriFella said:
Heya madduk. i can see that your ticket was replied to yesterday. :)
Click to expand...

Thanks, you are on the ball.
The reply was to say they're looking into it, and the helpful tech turned the page of his excuse book and said "Radius server authentication issue" which sounds pretty impressive. Not circumference, not diameter, but Radius. Anyhow, radius or not, it's broken... it's not so much the reporting, it's being capped that worries me. I'll PM you now.
Cheers.
 
madduck said:
Thanks, you are on the ball.
The reply was to say they're looking into it, and the helpful tech turned the page of his excuse book and said "Radius server authentication issue" which sounds pretty impressive. Not circumference, not diameter, but Radius. Anyhow, radius or not, it's broken... it's not so much the reporting, it's being capped that worries me. I'll PM you now.
Cheers.
Click to expand...

Thanks!

Just to update you, our Dev Team is working on correcting this. They'll have this sorted out shortly.
 
Last edited:
Being with Afrihost DSL for over a year and with Afrihost Mobile on my tablet for a couple of months, I finally, after many years with Vodacom, yesterday ported my phone to Afrihost. What a pleasure, so far!

Thanks for the really good service I got from you.
 
Gert.M said:
Being with Afrihost DSL for over a year and with Afrihost Mobile on my tablet for a couple of months, I finally, after many years with Vodacom, yesterday ported my phone to Afrihost. What a pleasure, so far!

Thanks for the really good service I got from you.
Click to expand...

That's awesome to hear! :D
 
Hi AfriPeople.

The MTN pay-as-you-go SIM cards that I keep on getting get their numbers recycled if I forget to make a paid call from them. If I get an Afrihost SIM will they also recycle the numbers if I don't make a call from them?
 
Azteca said:
Hi AfriPeople.

The MTN pay-as-you-go SIM cards that I keep on getting get their numbers recycled if I forget to make a paid call from them. If I get an Afrihost SIM will they also recycle the numbers if I don't make a call from them?
Click to expand...

Nope! If you have a sim card issued by Afrihost we'll make sure the sim card remains active.
 
Hi AfriFella when is Afrihost expecting to receive their B315 routers. My application has been placed on back order just wanna know how long for...to allow for timeous cancellation of other services Ticket ID DDR-231-34313
 
NotSoSavvy said:
Hi AfriFella when is Afrihost expecting to receive their B315 routers. My application has been placed on back order just wanna know how long for...to allow for timeous cancellation of other services Ticket ID DDR-231-34313
Click to expand...

Heya NotSoSavvy. :) Digital Planet has stock of these routers, but as you mentioned, they are working through a back order because of this. This has resulted in an estimated two week delay.
 
AfriFella said:
Heya NotSoSavvy. :) Digital Planet has stock of these routers, but as you mentioned, they are working through a back order because of this. This has resulted in an estimated two week delay.
Click to expand...

Thank you for getting back to me AfriFella so we could be looking at 2 to 3 weeks before delivery?
 
Anyone else having issues right now? Southern suburbs cpt.
 
@Afripeople, why is nobody responding to [email protected]?

I want to get a SIM card for my Afrihost plus+ data but keep on getting an error.
 
I did not even get a reference number, I sent two email (2nd and 3rd of Jan) and have not had any response. PM me an email address and I will forward you the mails.
 
Azteca said:
I did not even get a reference number, I sent two email (2nd and 3rd of Jan) and have not had any response. PM me an email address and I will forward you the mails.
Click to expand...

[email protected] is the wrong address. :( Support tickets have to be sent to [email protected] or via ClientZone. Please feel free to drop me a PM with your query, though, and I'll assist right away. :)
 
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