Afrihost Mobile Feedback

Valis said:
I cancelled my Afrihost Mobile in January after just one month because of too many hassles with the service. Constant errors on the sim card, bad signal etc. I took the sim card out of my phone and chucked it in a drawer, this was at the end of January.

Imagine my surprise at receiving an invoice billing me for data I had used in FEBRUARY!!! How on earth did I use data when the sim card isn't even in any phone? Did the sim card somehow magically connect to the network on its own from inside a drawer?

Shame on you Afrihost for billing people for data that they never used :( How many people have you ripped off like this?

I have cancelled my ADSL data, my ADSL line and Mobile that I had with Afrihost. I am done! You have gone from being the best isp to being the absolute worst! I will NEVER use Afrihost again and I will make sure to warn everyone to stay away from Afrihost! I am spitting mad right now! Unbelievable!
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Hi Valis. That certainly sounds quite strange. It's possible that you could have requested your cancellation during our billing run in January which resulted in you getting billed for February. On what date did you cancel? Regardless, please feel free to PM me your account info and I'll help where I can. :)
 
Umm afripeeps....

Dear customer, MTN would like to notify you that as of 23 March, your MTN Pay Per Second plan will change from R0.79 to R0.99 p/min for voice calls,T&Cs Apply.

What the hell?
 
ScottulusMaximus said:
Umm afripeeps....

Dear customer, MTN would like to notify you that as of 23 March, your MTN Pay Per Second plan will change from R0.79 to R0.99 p/min for voice calls,T&Cs Apply.

What the hell?
Click to expand...

Afrihost has already updated their prices on the website.... Something tells me they got a headsup before it happened....

https://www.afrihost.com/landing/mobile/
 
ScottulusMaximus said:
Umm afripeeps....

Dear customer, MTN would like to notify you that as of 23 March, your MTN Pay Per Second plan will change from R0.79 to R0.99 p/min for voice calls,T&Cs Apply.

What the hell?
Click to expand...

:( I wasn't aware of these changes either. I'm going to try get an update from our Team to find out what's going on.
 
So with the last Afrihost increase and this increase anyone feel like working out the total increase in our cost?
 
Chingha said:
So with the last Afrihost increase and this increase anyone feel like working out the total increase in our cost?
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Seems to be a significant decrease in value now. Enough to make me consider moving.
 
Not able to use mobile data after SIM swap

I'm having issues with not being able to use mobile data after a SIM swap at an MTN shop.
I've checked that the APN settings are set to 'afrihost', restarted the device and checked the SIM in another device.
The same problem persists; when using afrihost APN I can't connect to the internet. :confused::confused::confused:
 
I've been having the same issue for about a week. Got a new SIM it worked for a while and then, all of a sudden, I could no longer connect to the APN. So far two chats with Afrihost support have been unable to resolve the issue. Very frustrating!
 
Scharg said:
I'm having issues with not being able to use mobile data after a SIM swap at an MTN shop.
I've checked that the APN settings are set to 'afrihost', restarted the device and checked the SIM in another device.
The same problem persists; when using afrihost APN I can't connect to the internet. :confused::confused::confused:
Click to expand...

Ah! We'll just need to quickly re-provision the sim card for you, please PM me your account details.
 
Skeev said:
I've been having the same issue for about a week. Got a new SIM it worked for a while and then, all of a sudden, I could no longer connect to the APN. So far two chats with Afrihost support have been unable to resolve the issue. Very frustrating!
Click to expand...

Oh no! :( Can you please PM me your account details.
 
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