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Question of the Day: Have you ever been to an airshow?
Afrihost Mobile Feedback
- Thread starter AfriFella
- Start date
RedViking
Nord of the South
Hi Chinga, please drop me your account details via PM if you are still stuggling with your connection and I will look into it for you.
Thanks for the follow up but this was 5 days ago and was resolved
Nobody Important
Executive Member
Hallo.
I wanted to post a quick acknowledgement of good service received from one of your agents "Ryan S". We always read complaints, so I thought it is only fair to post when I receive good service too.
Had an issue now wherein MTN reset something on their side when I enabled Dual Call, resulting in me being unable to use Afrihost mobile data.
I started a live chat and explained my suspicion that the sim had been "un-provisioned" and your agent was on the ball, knew what to do and had me sorted in 8mins.
Good job.
I wanted to post a quick acknowledgement of good service received from one of your agents "Ryan S". We always read complaints, so I thought it is only fair to post when I receive good service too.
Had an issue now wherein MTN reset something on their side when I enabled Dual Call, resulting in me being unable to use Afrihost mobile data.
I started a live chat and explained my suspicion that the sim had been "un-provisioned" and your agent was on the ball, knew what to do and had me sorted in 8mins.
Good job.
Hallo.
I wanted to post a quick acknowledgement of good service received from one of your agents "Ryan S". We always read complaints, so I thought it is only fair to post when I receive good service too.
Had an issue now wherein MTN reset something on their side when I enabled Dual Call, resulting in me being unable to use Afrihost mobile data.
I started a live chat and explained my suspicion that the sim had been "un-provisioned" and your agent was on the ball, knew what to do and had me sorted in 8mins.
Good job.
That is super awesome to hear! Thank you so much for sharing this with us! I really do appreciate you taking the time to post this!
RogueTr00per
Honorary Master
Hey Afri-people, I have a sim that is the on the 250MB #DataForAll package. If I upgrade to the 500MB monthly option, do I end up with 500MB only each month or do I get 750MB (250MB+500MB) in total?
If you upgrade to the 500MB package you will get 500MB per month.
It has happened a few times, unfortunately don't know exact time, as I only realise it after a while. I think about 30-60 minutes at a time? Multiple times over the weekend.
It seems to be OK today. Will post here if it happens again.
AFRIHOST FIXED WIRELESS [LTE-A via CELLC] CONNECTIVITY - ABSOLUTELY NOT DEPENDABLE for 2 months:
STELLENBOSCH - is it the router, our location or just a lot of Malarkey from AH and CellC feedback??
DOES ANYONE KNOW WHAT IS REALLY GOING ON??? Subscription for 200GB/mo using new HW 315B 22-s router. Nothing but major connectivity issues and outages of hours and sometimes days at a time in Stellenbosch.
No similar outages for CellC LTE data via a note 8 - just the AH signal with LTE Advanced thru CellC?
Lags of 3 to 4 seconds connecting to some web sites - need to hit enter key twice for it to connect to webpage.
No similar issues last five years with local ISP and chimney antenna. So only since new AH/viaCellC started end Jan - has it been so totally undependable. Again off Saturday from ~ 1400h to 2000h - without any of the load shedding re-connect issues.
Apparently AH sees the signal going on and off quickly regularly on the hour.
Could our security system hourly radio transmission to a base be screwing things up??
JUST SO FRUSTRATING. Finger pointing from both CellC and AH - its thier issue - not ours..
STELLENBOSCH - is it the router, our location or just a lot of Malarkey from AH and CellC feedback??
DOES ANYONE KNOW WHAT IS REALLY GOING ON??? Subscription for 200GB/mo using new HW 315B 22-s router. Nothing but major connectivity issues and outages of hours and sometimes days at a time in Stellenbosch.
No similar outages for CellC LTE data via a note 8 - just the AH signal with LTE Advanced thru CellC?
Lags of 3 to 4 seconds connecting to some web sites - need to hit enter key twice for it to connect to webpage.
No similar issues last five years with local ISP and chimney antenna. So only since new AH/viaCellC started end Jan - has it been so totally undependable. Again off Saturday from ~ 1400h to 2000h - without any of the load shedding re-connect issues.
Apparently AH sees the signal going on and off quickly regularly on the hour.
Could our security system hourly radio transmission to a base be screwing things up??
JUST SO FRUSTRATING. Finger pointing from both CellC and AH - its thier issue - not ours..
Sorry if this is in the wrong place. Could not see anywhere that AFRIHOST FIXED WIRELESS was discussed.View attachment 640430
Saw this today on my mobile accounts.. are we getting data transfer for mobile ?
View attachment 640430
Saw this today on my mobile accounts.. are we getting data transfer for mobile ?
Would you like me to create a thread for you?
Thanks - not sure how many people actually care - as apparently this AFRIHOST / CELLC partnership - is quite tenuous - and many worries exist - and likely best to switch to ADSL or Fibre than rely on tower signals from anyone... Thanks anyway - Appreciated. Keith