Very sorry to hear about that. Can you please drop me a PM with your clientzone details so I can look into this?
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Question of the Day: Have you ever been to an airshow?
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- Thread starter AfriFella
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Nope. I am an alive human trying my best
.Good to hear!Nope. I am an alive human trying my best
I asked on the 21st of March if there were any price adjustments on your side with MTN lowering theirs.
The response was
Hi Chingha. I have received confirmation from management that this will be communicated soon. Please be on the lookout for an email from us.
I'm following up on this.
Hey Chingha, I haven't received any new updates via our internal system. Once, we have an update we can adjust our pricing.
You're welcome
Hi Chingha, I'm sorry that you haven't heard anything since then. It appears that there will be no price drops, at least in the foreseeable future. The lockdown has caused a lot of strain on the fixed LTE service which means that the infrastructure will most likely need an upgrade making price cuts highly unlikely.
Just some feedback re the Telkom LTE SIM supplied by yourselves at Afrihost.
Thankfully, there were no surprise charges like another month's bundle, or the canx. fee of R999 (as I was outside the 6-months already of having the combo. supplied).
What happened was that I did a data check aound 7pm on the 30/04, and when I put the SIM back in the router , it would only "see red", and even a reset didn't fix it. The Telkom SMS's state that data is available 'til the 1st of the month (ie. midnight of the last day of month), so do you at Afrihost cancel a SIM during office hours, when a package is on the last day of cancellation ? .. and is that why when I put it back in the router it wouldn't sync up again ?
I still had 15GB to use at that stage (until midnight), according to Telkom's SMS.
Thankfully, there were no surprise charges like another month's bundle, or the canx. fee of R999 (as I was outside the 6-months already of having the combo. supplied).
What happened was that I did a data check aound 7pm on the 30/04, and when I put the SIM back in the router , it would only "see red", and even a reset didn't fix it. The Telkom SMS's state that data is available 'til the 1st of the month (ie. midnight of the last day of month), so do you at Afrihost cancel a SIM during office hours, when a package is on the last day of cancellation ? .. and is that why when I put it back in the router it wouldn't sync up again ?
I still had 15GB to use at that stage (until midnight), according to Telkom's SMS.
If I order an MTN SIM (only) from you at Afrihost, will it still be delivered within the 7 - 10 days you usually allowed for before this COVID-19 started ?
Are there any other things I need to know concerning the delivery (during this "lockdown"), apart from the usual ID & FICA doc. requirements ?
Thanks.
Are there any other things I need to know concerning the delivery (during this "lockdown"), apart from the usual ID & FICA doc. requirements ?
Thanks.
Yes delivery will still take place with 7 to 10 days. The usual requirements apply. No changes there.
It's now almost 4 full working days, and 6 since the order was placed (as copied from the Client Zone) :
| Order Placed | 05-05-2020 12:23:21 |
The only other thing that's happened in that time is that payment has been verified.
Will you still be getting the MTN SIM to me in the allotted 7 - 10 days ?
(in fact, I saw either on your website, or during the order process that it stated 3 - 7 days).
Sending my details through via a PM.
A note to follow on how your WhatsApp messaging is handled, or isn't, to the contrary - after receive an answer to the above.
Thanks will respond asap.
Just read & responded to your PM of this morning - no change to status in Client Zone, yet, but thanks for positive feedback. Hopefully that status will change from tomorrow ...
I am sure we will get some positive feedback soon. Thank you for your patience.
WARNING - LONG POST AHEAD !
Didn't know if I should make a new thread for this, as it's a subject on its own, but also pertains to this current SIM delivery in progress.
Your (senior) management - of which you may be a part of ? -might already know but if not, I wanted to draw your / their attention to how your WhatsApp support currently operates, which to me is somewhat counter-productive, depending on the situation at hand.
This last Friday PM thought I'd use that avenue instead of worrying you here on the forum.
It took just over 3 hrs to get a response, though that isn't even the source of my frustration with this.
I personally don't mind if it takes double or triple that time, but the problem is that if you, as the client, aren't online when the Afrihost support agent makes contact, then they don't bother answering the question/s, even if you've provided them with all the detail they need.
On Friday, for eg. - I sent 3 WhatsApp messages to Afrihost WhatsApp between 15h27 and 15h32 initially with my ID # and A/c #, followed by my query (relating to the delay in this SIM delivery).
At 19h32 an agent tried to contact me, but I was offline by then.
The one message read : "Please wait while I have a look" (in referring to my query).
Next one read : "Are you still there?"
Final one : "I understand you may need a bit more time to get back to me. Once you're ready to continue ..... message us back ... we'll do our best to assist you."
My frustration over this is if the agent had simply answered my query - and said that they'd get the warehouse to see to it by Monday - then I'd not have had to worry you on the forum.
As stated already, I gave them all the necessary info., so it's not as though I won't read & comprehend the reply when I come back online.
Why do I have to be around at the time they type the reply, for them to give an answer ?
This isn't the first time this has happened, and if I were to e-mail your support address, they wouldn't even know when I read their reply, nor do you expect us to be immediately available when you reply on the forum, so why does your WhatsApp support work that way, and is Afrihost prepared to change the way they operate, otherwise I, for one, will stick to the forum & possibly e-mail, instead.
Thanks for reading this lengthy post.
Just wanted to address this, as everything else to do with Afrihost dealings in the past, have been excellent from my point-of-view.
Didn't know if I should make a new thread for this, as it's a subject on its own, but also pertains to this current SIM delivery in progress.
Your (senior) management - of which you may be a part of ? -might already know but if not, I wanted to draw your / their attention to how your WhatsApp support currently operates, which to me is somewhat counter-productive, depending on the situation at hand.
This last Friday PM thought I'd use that avenue instead of worrying you here on the forum.
It took just over 3 hrs to get a response, though that isn't even the source of my frustration with this.
I personally don't mind if it takes double or triple that time, but the problem is that if you, as the client, aren't online when the Afrihost support agent makes contact, then they don't bother answering the question/s, even if you've provided them with all the detail they need.
On Friday, for eg. - I sent 3 WhatsApp messages to Afrihost WhatsApp between 15h27 and 15h32 initially with my ID # and A/c #, followed by my query (relating to the delay in this SIM delivery).
At 19h32 an agent tried to contact me, but I was offline by then.
The one message read : "Please wait while I have a look" (in referring to my query).
Next one read : "Are you still there?"
Final one : "I understand you may need a bit more time to get back to me. Once you're ready to continue ..... message us back ... we'll do our best to assist you."
My frustration over this is if the agent had simply answered my query - and said that they'd get the warehouse to see to it by Monday - then I'd not have had to worry you on the forum.
As stated already, I gave them all the necessary info., so it's not as though I won't read & comprehend the reply when I come back online.
Why do I have to be around at the time they type the reply, for them to give an answer ?
This isn't the first time this has happened, and if I were to e-mail your support address, they wouldn't even know when I read their reply, nor do you expect us to be immediately available when you reply on the forum, so why does your WhatsApp support work that way, and is Afrihost prepared to change the way they operate, otherwise I, for one, will stick to the forum & possibly e-mail, instead.
Thanks for reading this lengthy post.
Just wanted to address this, as everything else to do with Afrihost dealings in the past, have been excellent from my point-of-view.
I can relate to this. They take hours to respond or do not respond at all. When they eventually respond and you don't answer immediately you get the notification that they are offline even thought it is in the middle of a business day.WARNING - LONG POST AHEAD !
Didn't know if I should make a new thread for this, as it's a subject on its own, but also pertains to this current SIM delivery in progress.
Your (senior) management - of which you may be a part of ? -might already know but if not, I wanted to draw your / their attention to how your WhatsApp support currently operates, which to me is somewhat counter-productive, depending on the situation at hand.
This last Friday PM thought I'd use that avenue instead of worrying you here on the forum.
It took just over 3 hrs to get a response, though that isn't even the source of my frustration with this.
I personally don't mind if it takes double or triple that time, but the problem is that if you, as the client, aren't online when the Afrihost support agent makes contact, then they don't bother answering the question/s, even if you've provided them with all the detail they need.
On Friday, for eg. - I sent 3 WhatsApp messages to Afrihost WhatsApp between 15h27 and 15h32 initially with my ID # and A/c #, followed by my query (relating to the delay in this SIM delivery).
At 19h32 an agent tried to contact me, but I was offline by then.
The one message read : "Please wait while I have a look" (in referring to my query).
Next one read : "Are you still there?"
Final one : "I understand you may need a bit more time to get back to me. Once you're ready to continue ..... message us back ... we'll do our best to assist you."
My frustration over this is if the agent had simply answered my query - and said that they'd get the warehouse to see to it by Monday - then I'd not have had to worry you on the forum.
As stated already, I gave them all the necessary info., so it's not as though I won't read & comprehend the reply when I come back online.
Why do I have to be around at the time they type the reply, for them to give an answer ?
This isn't the first time this has happened, and if I were to e-mail your support address, they wouldn't even know when I read their reply, nor do you expect us to be immediately available when you reply on the forum, so why does your WhatsApp support work that way, and is Afrihost prepared to change the way they operate, otherwise I, for one, will stick to the forum & possibly e-mail, instead.
Thanks for reading this lengthy post.
Just wanted to address this, as everything else to do with Afrihost dealings in the past, have been excellent from my point-of-view.
Generally the support on MyBB good but their other avenues sucks big big time. No responses to the clientzone tickets, social media (a day later generally). The tech, Tshegofatso Mmoke, who eventually looked into my issue was/is great he calls me regularly and spends time with my on the phone to diagnose late into the night. The service I got from him is what is preventing me from cancelling. Its a shame that some good people has to be dragged down like this. I do not mean to sound bitter but the lack and sometimes nonexistent support is very frustrating.
Hey BayCityRoller,WARNING - LONG POST AHEAD !
Didn't know if I should make a new thread for this, as it's a subject on its own, but also pertains to this current SIM delivery in progress.
Your (senior) management - of which you may be a part of ? -might already know but if not, I wanted to draw your / their attention to how your WhatsApp support currently operates, which to me is somewhat counter-productive, depending on the situation at hand.
This last Friday PM thought I'd use that avenue instead of worrying you here on the forum.
It took just over 3 hrs to get a response, though that isn't even the source of my frustration with this.
I personally don't mind if it takes double or triple that time, but the problem is that if you, as the client, aren't online when the Afrihost support agent makes contact, then they don't bother answering the question/s, even if you've provided them with all the detail they need.
On Friday, for eg. - I sent 3 WhatsApp messages to Afrihost WhatsApp between 15h27 and 15h32 initially with my ID # and A/c #, followed by my query (relating to the delay in this SIM delivery).
At 19h32 an agent tried to contact me, but I was offline by then.
The one message read : "Please wait while I have a look" (in referring to my query).
Next one read : "Are you still there?"
Final one : "I understand you may need a bit more time to get back to me. Once you're ready to continue ..... message us back ... we'll do our best to assist you."
My frustration over this is if the agent had simply answered my query - and said that they'd get the warehouse to see to it by Monday - then I'd not have had to worry you on the forum.
As stated already, I gave them all the necessary info., so it's not as though I won't read & comprehend the reply when I come back online.
Why do I have to be around at the time they type the reply, for them to give an answer ?
This isn't the first time this has happened, and if I were to e-mail your support address, they wouldn't even know when I read their reply, nor do you expect us to be immediately available when you reply on the forum, so why does your WhatsApp support work that way, and is Afrihost prepared to change the way they operate, otherwise I, for one, will stick to the forum & possibly e-mail, instead.
Thanks for reading this lengthy post.
Just wanted to address this, as everything else to do with Afrihost dealings in the past, have been excellent from my point-of-view.
MY sincerest apologies for how poorly you were assisted. That is not how we assist clients on our end.
Thank you for taking the time to give us the feedback. Its greatly appreciated. Do you have remember the agent you dealt with?
If so, do you mind sending me an inbox with the details so that I may have this addressed with Whatsapp management.
Kind Regards,
I really appreciate your reply, AfriGuy.
I have the names of the agents in my WhatsApp history which I'll send to you in a PM.
However, as all their responses were the same, or similar, I think that WhatsApp management are the ones who need the educating / re-educating on how to handle responses to clients who are offline at the time the WhatsApp agents are able to reply - because as the responses are similar or the same, it seems as though it's Afrihost or the WhatsApp dept's policy to answer in that manner.
Only thereafter, do I feel the agents themselves should be instructed on how to adjust their answers going forward, when full details have been supplied by the client.
Hope it makes sense, and changes are made for the better for everyone concerned in the future.
Just to let you know, things have moved on nicely.
Had a call from the courier this AM, and delivery is set for Tues. 19th in the morning.
I see also that the data has been allocated already, at the same time the billing took place & funds deducted, so all fine there.
The SIM isn't absolutely urgent as I'm covered with data until the end of the month / 'til it arrives, but when nothing happened for a few days I started getting somewhat concerned.
Thanks for getting things going the other day ....
Copied a few minutes ago from the Client Zone ....
Full Order Tracking
| Event | Date |
|---|---|
| Order Placed | 05-05-2020 12:23:21 |
| Parcel Packed | 14-05-2020 08:11:59 |
| Pending Dispatch | 14-05-2020 09:04:07 |
| Awaiting Collection | 14-05-2020 14:11:28 |
| Handed to Courier | 14-05-2020 14:14:39 |
| Courier Depot | 14-05-2020 19:27:28 |