Thanks
@AfriNatic. I have a normal LTE SIM card that I’ve been using for over 6 years now.
I went to Settings > General > About but there was no carrier update that popped up (it says I am on MTN 48.0). I don’t know how to force a carrier update or if this is the latest version for iPhone 13?
I also tried phoning MTN 135 and spoke to two different consultants who both said that they can only activate the LTE service, but not 5G. They both said I need a SIM swap with a new SIM, but as you and others have said, I shouldn’t actually need that.
The last consultant that I spoke to said 5G can only be activated on the device side so I need to go into an MTN store or iStore to do so. Which also seems weird because if it’s device side, surely I can do it myself (I’m not iPhone/tech inept).
Any ideas on where to go to from here?