Afrihost Mobile Feedback

[Afrigirl]

I assume the eSim will not be complete with the Samsung Galaxy Watch 6 LTE?

Hi.

@Orbiter had it working.

On watch go to Settings, Connections.
Select Mobile Networks
Choose Always On (if on auto you will not get access to the settings below)
Go to Access Point Name and Add New
Name = anything, eg airmobile
APN = ws.air.mvno

Select the APN created, eg airmobile
Can change back to Auto

 

[WayneCPT]

Hi.

We are still waiting for MTN to advise us on the issue with the outgoing call to Vodacom on your SIM card.

Thanks @Afrigirl
And fyi, not you regarding updates, the support / whatsapp team.

 

[WayneCPT]

indeed, the price was a bonus but i do rate AH service highly which is why I will happily keep my 2 fibre lines with them and my legacy airmobile numbers. I made the mistake of jumping ship before realising the lack of VoWifi and VoLTE (out of their hands, but they did not state this would be lost when going to the new Airmobile) (Noted @Afrigirl)

I did not have any issues with porting luckily, but it seems like a few people have had, it is surprising you are not getting the usual AH prompt resolution.

Yeah man, I have AM data, noticed a considerable difference in service compared to Telkom where Telkom is better (as much as I hate saying that).
And no resolutions prompts.

 

[Afrigirl]

@Afrigirl @AfriGuy I've been having a nightmare with my eSim since switching from my Galaxy S21 to Galaxy S24. The eSim was deleted on the old device and added on the new S24, but it will not register at all. It keeps sending Class 0 carrier messages and SMS's stating that the service is being activated, but that's been going on for two days now. No mobile calls are possible and mobile data does not work. It appears to be some sort of provisioning issue. The case # is FMF-225-77187 and the internal escalation is MMH-693-39124.

Hello.

I am following up with the team on the escalation logged.

 

[Afrigirl]

Has there been any progress with VoLTE and VoWiFi?

Unfortunately, not.

 

[blunt]

Unfortunately, not.

any particular reason or feedback that can be shared with the public as to just why MTN does not allow it for MVNO's?

 

[BBSA]

Hi.

@Orbiter had it working.

For my galaxy watch 6

 

[grant_cpt]

@Afrigirl I've been having major issues with AirMobile the last week or two. I've got full signal, but 5G would just flash for a second and go away. No internet

Same applies when I set the connection LTE only. All I get is a flashing LTE, and no internet.

iPhone 13 with eSim.

Any ideas on why or what's going on?

 

[SinSeeker]

Has anyone been able to use an AirMobile eSim with the standard Galaxy S24? I've been advised by Afrihost that the S24 is not compatible, which sounds like complete horseshit.

Also struggling. It has been over a month and they just don't get back to me at all. Says number is active but it doesn't work at all.

Have about 5 escalations with promises of getting back to me and nothing. Every time I contact them there is an excuse that some details weren't sent in the previous escalation.

Afrihost has been on the ball in the past with issues that I have had, this has just been a complete nightmare though.

 

[Afrigirl]

Also struggling. It has been over a month and they just don't get back to me at all. Says number is active but it doesn't work at all.

Have about 5 escalations with promises of getting back to me and nothing. Every time I contact them there is an excuse that some details weren't sent in the previous escalation.

Afrihost has been on the ball in the past with issues that I have had, this has just been a complete nightmare though.

Hi.

Was it for a new physical SIM or porting to eSIM?

 

[SinSeeker]

Hi.

Was it for a new physical SIM or porting to eSIM?

Hey, it is for adding an eSim, no porting.

 

[Afrigirl]

Hey, it is for adding an eSim, no porting.

Thank you. Please drop me a PM with your email address or number in question.

 

[WayneCPT]

Finally, service has been restored.

Final note, not a single Afrihost support person got back to me with feedback, and after being promised on 3 occasions that a manager would call, this never happened as well. Imo, there is nothing worse than lying to a customer.
Trying to log a legitimate complaint to Afrihost also seems non-existent.

As a human with a special needs kid, this was a horrible experience

Thanks @Afrigirl and the other off forum person for the assistance, there are folks out there that are trying to help, few and far between ✌

 

[Pho3nix]

Hi,

Wife has a Samsung and would like to use the eSIM. Is that working properly or can the list of Android Phones where eSims work able to be shared please

 

[Afrigirl]

Hi,

Wife has a Samsung and would like to use the eSIM. Is that working properly or can the list of Android Phones where eSims work able to be shared please

Hello

eSIM | Afrihost

Instructions on how to set up your AirMobile eSIM, plus a list of compatible devices.

www.afrihost.com

here is a link to the approved device, it will be updated. Currently S24 devices are not working with the eSIM

 

[seanboland]

Hi,

Wife has a Samsung and would like to use the eSIM. Is that working properly or can the list of Android Phones where eSims work able to be shared please

Samsung phones officially supported:

• S24 (all variants)
• S23 (all variants)
• S22 (all variants)
• S21 (all variants)
• Note 20 (all variants)
• Z Fold5
• Z Fold4
• Z Fold3
• Z Fold2 5G
• Z Flip4
• Z Flip 3
• Z Flip 2
• Z Flip

I have an S20+ and couldn't get eSIM to work. Had to order a physical SIM.

 

[froot]

I got a physical sim for my wife, which is what you may have seen.

The physical sim works, the esim does not.

View attachment 1660820

Hi @AfriGuy

I checked the eSim this morning (it is in my Samsung S24), neither voice nor data works. I still get the "your new airmobile number xxx is in the process of being activated".
I've gone through all the restarts and reconfigurations and everything countless times.

The physical sim on my wife's phone is perfectly fine.

 

[froot]

Samsung phones officially supported:

• S24 (all variants)
• S23 (all variants)
• S22 (all variants)
• S21 (all variants)
• Note 20 (all variants)
• Z Fold5
• Z Fold4
• Z Fold3
• Z Fold2 5G
• Z Flip4
• Z Flip 3
• Z Flip 2
• Z Flip

I have an S20+ and couldn't get eSIM to work. Had to order a physical SIM.

Yeah, I think there is a lack of something on their side. There's a lot of NEW devices that the eSim does not work on, for no reason at all.

 

[grant_cpt]

Got to say, the support from Afrihost on this new AirMobile side is shockingly bad.

I've had issues, and got a reply on the ticket I logged. I replied but never got a reply back. Feels like I was just left on read and ghosted. With the issue still showing up from time to time.

 

[susefan]

Hello

eSIM | Afrihost

Instructions on how to set up your AirMobile eSIM, plus a list of compatible devices.

www.afrihost.com

here is a link to the approved device, it will be updated. Currently S24 devices are not working with the eSIM

Please update the list if we have to trust the information given in the website. Esim does not work on Huawei P40 pro but the device is still listed as approved.