Afrihost network status is rather useless

[bboy]

The status site never shows area outages for my area . My fibre is once again down , vumatel , I check with my parents my friends and they are all down too , so once again as usual a large area down . However these outages that last four hours on end never show up on the status portal . Getting a support agent to log a fault is also always a headache , they want pictures and resets every time but cannot understand the concept that me and every other person I’ve asked in a 5km radius have no vumatel internet.

 

[Afrigirl]

The status site never shows area outages for my area . My fibre is once again down , vumatel , I check with my parents my friends and they are all down too , so once again as usual a large area down . However these outages that last four hours on end never show up on the status portal . Getting a support agent to log a fault is also always a headache , they want pictures and resets every time but cannot understand the concept that me and every other person I’ve asked in a 5km radius have no vumatel internet.

Hello.

Please confirm your area and I will check if we have official communication from the FNO regarding the outage.

 

[bboy]

Pietermaritzburg, Hayfields / Lincoln Meade

 

[Afrigirl]

Thank you.
The outage is listed on the Network status page since the 21st of Nov.
"PietermaritzburgMedium Impact • Vumatel Outage | Pietermaritzburg"

Latest feedback from Vuma:
Thu 23rd November 2023 - 11:00:21
DFA update: techs have located the cable break and have found that a TLB has damaged the DFA infrastructure at Lynnfield on the N3 construction site,

 

[bboy]

It was down on the 21st too, but has been up since then.

 

[Afrigirl]

It was down on the 21st too, but has been up since then.

I have requested for the notice to be updated.

 

[bboy]

The support agent says my line is responding on his side , he’s got that magical air connection

 

[Afrigirl]

The support agent says my line is responding on his side , he’s got that magical air connection

Please drop me a PM with your account number

 

[supersunbird]

Please drop me a PM with your account number

Please locate the support agent too and send him to reeducation camp so he doesn't make up stuff.

 

[CommonSense]

I am a long time Afrihost subscriber, and very happy.
BUT - this is where VOX is much better than AH.
They send out sms's for area outages and where you would be affected.
I have friends in the same area also on Vuma like me, but with VOX, and have to ask them every bloody time if they are off too - if it is a VUMA issue.

Surely Afrihost can look into this to make their service even better?

PS: I also had a case where the line was down. No lights on the fibre port on the ONT and the AH support said they could reach the device without issue. SMH.