Afrihost New Network Feedback - Part 2

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And I 2as almost going to move my line to you guys.

Will pay the extra and stay with telkom.
Thus I can jump to other isp if need be
 
I am on a 10mbps UNSHAPED capped line with Afrihost. This is a trace route I ran WITHOUT any applications, games or downloads running.
Here are my fantastic results. Major issue to one KLT exchange in capetown 41.206.178.2 and the JHB exchange point
My latency is higher locally than international. lol nice one afrihost.
Refer to hops 8-10

C:\Users\1>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 80 ms 81 ms 83 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 84 ms 83 ms 77 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 93 ms 86 ms 86 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 61 ms 68 ms 74 ms 41.162.84.192
7 98 ms 101 ms 86 ms 172.18.1.162
8 259 ms 257 ms 249 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41
.206.179.13]
9 435 ms 438 ms 418 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [21
6.6.55.85]
10 467 ms 489 ms 475 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
11 438 ms 418 ms 427 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.
159.93]
12 431 ms 414 ms 425 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 404 ms 422 ms 433 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 336 ms 328 ms 327 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
15 370 ms 368 ms 364 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
16 380 ms 381 ms 369 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 386 ms 375 ms 375 ms 195.219.83.102
18 * * * Request timed out.
19 422 ms 390 ms 379 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 380 ms 379 ms 370 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
22 * 375 ms 378 ms 132.185.255.148
23 380 ms 375 ms 366 ms 212.58.244.23

Trace complete.

C:\Users\1>

PLEASE FIX AFRIHOST FFS
 
I am on a 10mbps UNSHAPED capped line with Afrihost. This is a trace route I ran WITHOUT any applications, games or downloads running.
Here are my fantastic results. Major issue to one KLT exchange in capetown 41.206.178.2 and the JHB exchange point
My latency is higher locally than international. lol nice one afrihost.
Refer to hops 8-10

C:\Users\1>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 80 ms 81 ms 83 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 84 ms 83 ms 77 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 93 ms 86 ms 86 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 61 ms 68 ms 74 ms 41.162.84.192
7 98 ms 101 ms 86 ms 172.18.1.162
8 259 ms 257 ms 249 ms if-ae-7-0.tcore2.JSO-Johannesburg.as6453.net [41
.206.179.13]
9 435 ms 438 ms 418 ms if-ae-2-2.tcore1.JSO-Johannesburg.as6453.net [21
6.6.55.85]
10 467 ms 489 ms 475 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.178.2]
11 438 ms 418 ms 427 ms if-ae-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.
159.93]
12 431 ms 414 ms 425 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 404 ms 422 ms 433 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 336 ms 328 ms 327 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
15 370 ms 368 ms 364 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
16 380 ms 381 ms 369 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 386 ms 375 ms 375 ms 195.219.83.102
18 * * * Request timed out.
19 422 ms 390 ms 379 ms unknown.Level3.net [212.187.139.230]
20 * * * Request timed out.
21 380 ms 379 ms 370 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
22 * 375 ms 378 ms 132.185.255.148
23 380 ms 375 ms 366 ms 212.58.244.23

Trace complete.

C:\Users\1>

PLEASE FIX AFRIHOST FFS
 
Same.

Code: 
C:\WINDOWS\System32>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.23] with 32 bytes of data:
Reply from 212.58.244.23: bytes=32 time=215ms TTL=46
Reply from 212.58.244.23: bytes=32 time=214ms TTL=46
Reply from 212.58.244.23: bytes=32 time=209ms TTL=46
Reply from 212.58.244.23: bytes=32 time=213ms TTL=46

Ping statistics for 212.58.244.23:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 209ms, Maximum = 215ms, Average = 212ms

C:\WINDOWS\System32>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.23]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms Archer D5 [192.168.0.1]
  2     1 ms     1 ms     1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    52 ms    50 ms    50 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    27 ms    24 ms    23 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  6    24 ms    26 ms    23 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    24 ms    23 ms    23 ms  41.164.52.40
  8    71 ms    70 ms    73 ms  if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
  9   214 ms   211 ms   203 ms  if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
 10   217 ms   223 ms   218 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   245 ms   215 ms   222 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   218 ms   219 ms   221 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   206 ms   207 ms     *     if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   215 ms   211 ms   205 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   217 ms   217 ms   219 ms  195.219.83.102
 16     *        *        *     Request timed out.
 17   213 ms   210 ms   211 ms  unknown.Level3.net [212.187.139.230]
 18     *        *        *     Request timed out.
 19   215 ms   216 ms   216 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 20   210 ms   219 ms   221 ms  132.185.255.148
 21     *      212 ms   213 ms  212.58.244.23

Trace complete.

C:\WINDOWS\System32>

Usually 160-170ms ping to bbc.co.uk. Vienna.at is at 250ms as well, normal 210ms.
 
Last edited:
What I find strange is, we all have problems at night, and our exchanges/lines/routers/PC's get blamed also we are in different locations, when switching to another ISP account our problems seem to go away. So tell me again this not Afrihost's network?
 
GRES said:
Hi AFRIHOST and AFRIGUY!
It is still the same problem - slow steaming with full speed speedtests !
There on the forum is another tread with the same issues - http://mybroadband.co.za/vb/showthread.php/839398-Afrihost-streaming-issues
You only bull*hit us and buying the time with the questions about ping and trace!
Everything is working fine with other ISP with the same line, hardware and software.
So this is the last chance to you to explain issue before you will lost me as client.
Now is your turn . . .
Click to expand...

yep speeds has been down the crapper the last 2-3 weeks
 
This is how I feel
images
 
Unhappy438 said:
High latency AGAIN. I already downgraded the account at the end of last month because i couldn't use it properly. Its fast approaching the time i cancel all together. Either Afrihost hasn't a clue what the problem is and are fumbling in the dark or they have capacity problems.
Click to expand...

Either way, it happens again and again and again and again and again.
 
wingnut771 said:
Either way, it happens again and again and again and again and again.
Click to expand...
AH has still not compensated all those affected by the ongoing network issues and helped test/trouble shoot while still paying for it.

Other than lip service and some basic troubleshooting they do not care. (Eg. Changing of terms and conditions without notifying clients / zero transparency with regards to network issues)

Vote with your wallet and let everyone know how honest and wonderfull AH is.
 
So after last weeks ping spikes and line errors I woke up yesterday morning to find out that my line is completely dead. No connection whatsoever. Spoke to the AH support team and they logged a ticket with Telkom to investigate the issue. Wonder if that is not the reason for the erratic behavior last week?
 
isabelladol said:
Still this rubbish in KZN. Everything was fine last night, what's changed? And why is it taking so long to rectify?

-snip
Click to expand...

Really sorry about this, I know it's taking longer than ideally necessary to fix.
I'm querying updates with our Network team this morning to see what the cause and updates are here.
 
moedawood said:
Sadly, I'm also not having a pleasant experience this evening...

My trace route:

traceroute to afrihost.com (104.20.31.244) , 5 relative hops max, 52 byte packets
1 myrouter.home (192.168.1.1) 2.177 ms 16.825 ms 20.010 ms
2 * * *
3 dbn-up2.ip.adsl.co.za (169.1.5.174) 57.811 ms 155.831 ms 158.539 ms
4 dbn-in1.ip.adsl.co.za (169.1.5.204) 20.548 ms 88.960 ms 92.774 ms
5 41.162.84.192 (41.162.84.192) 25.229 ms 58.158 ms 60.229 ms
6 172.18.1.162 (172.18.1.162) 33.289 ms 59.353 ms 62.034 ms
7 196.46.25.198 (196.46.25.198) 364.876 ms 4857.407 ms 4861.948 ms
8 104.20.31.244 (104.20.31.244) 367.504 ms 744.565 ms 746.996 ms
Click to expand...

Hhhmm, I think there's something else compounding our issue in the region here.
Can you run a ping to bras.afrihost.com when you see similar results again please?
 
Samildanach said:
Every night for a week so far here in KZN. Afrihost are you oversold? Do you have the necessary capacity to handle us? Why is KZN given such crappy service. C'mon we have been moaning and groaning every night on here. And the reply is - send tracert's, oh, so sorry, our engineers and NOC team is working on it.

What is the good news that Gian is going to give us? That you are glad to announce that you have bought more capacity to be viable again in 6 months (when the capacity goes live and that we must just again must "hang" in there). @Afriguy does not even respond anymore to requests asking if there is feedback.

Since day 1 of me being on ADSL i have been with Afrihost, through the bumpy times, through capacity issues, through the switch to MTN, to Afrigreen. All that I ask is please be transparent with what issues you sit with that we can make our plans and work around it.

This is not on...
Click to expand...

Fully understand the frustrations here, sincerely sorry about the issues you're experiencing.
I'm querying updates from our Network team to see what the updates are.
 
scienide said:
And my AH has gone for a ball of sh¡t

Come on afrihost!
East London. Put mweb details in and no problem!

Can't game, wife can't even stream youtube atm!!
Click to expand...

Sorry to hear about the poor experience.
If you're still having hassles with the account, do you mind posting up some test data I can take a look at?
 
GRES said:
Hi AFRIHOST and AFRIGUY!
It is still the same problem - slow steaming with full speed speedtests !
There on the forum is another tread with the same issues - http://mybroadband.co.za/vb/showthread.php/839398-Afrihost-streaming-issues
You only bull*hit us and buying the time with the questions about ping and trace!
Everything is working fine with other ISP with the same line, hardware and software.
So this is the last chance to you to explain issue before you will lost me as client.
Now is your turn . . .
Click to expand...

Hi

Yes, there's still an issue that's persisting in the KZN area affecting some clients and some routes.
As mentioned on that thread and here - I'm querying updates from our network team on the cause and resolution.
 
Slaught3r said:
So after last weeks ping spikes and line errors I woke up yesterday morning to find out that my line is completely dead. No connection whatsoever. Spoke to the AH support team and they logged a ticket with Telkom to investigate the issue. Wonder if that is not the reason for the erratic behavior last week?
Click to expand...

Not sounding good :(
Is your voice line dead too?
 
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