Afrihost New Network Feedback - Part 2

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wingnut771 said:
Sorry, thought you were complaining, I went back and read your original post, my bad.

Noted about nextgen, what would you recommend as I just use a block account from them which does the job, although seldomly I find things missing?

Seeing you and Iceman aren't having issues, can you guys post comparative tests after 6pm like speedtest to New York, and maybe a tracert?
Click to expand...
I will do so if i remember lol, but like i said, i dont really do Gaming or twitch, so maybe im just not seeing these things. But Youtube and other streaming services are good. My torrents run at about 1.4mb/s on a 20mbps line.

My latency last night wasnt great to be fair, over 100ms, so there was something strange happening. But will check again after 6pm.

And btw, i think many users are not having issues, which again, its a very difficult one for any isp to handle, as the problems are not affecting everybody.
 
So being on Afrihost for a month, things have been running relatively smooth...I thought the problems I see on this forum must be to a selected few unlucky guys until this weekend it seemed every video I tried to play or stream online would just start in a constant buffer, even if I paused for a while it wouldn't help.

I remember seeing all the posts on here about the same problems so signed up for a CW test account and as soon as I switched to it, boom, the same video I was trying to watch that was constantly buffering just kicked off in HD and didn't buffer once. Surely this is related to the ISP? My speedtest was fine but my local ping was averaging 170 - 220ms.

I wont be home this week to test so going to hope problems like this are fixed or you will lose a new customer, and I dont actually want to go.
 
wingnut771 said:
Sorry, thought you were complaining, I went back and read your original post, my bad.

Noted about nextgen, what would you recommend as I just use a block account from them which does the job, although seldomly I find things missing?

Seeing you and Iceman aren't having issues, can you guys post comparative tests after 6pm like speedtest to New York, and maybe a tracert?
Click to expand...

Sure, I'll try and remember to do some tests later this evening :)
Re: NextGenNews https://www.reddit.com/r/usenet/comments/2vxnbq/nextgennews_as_block_provider/

I personally use Blocknews as a high retention block, XSUsenet and XS News as mains, with the Afrihost box as a backup.
 
Icemanbrfc said:
I will do so if i remember lol, but like i said, i dont really do Gaming or twitch, so maybe im just not seeing these things. But Youtube and other streaming services are good. My torrents run at about 1.4mb/s on a 20mbps line.

My latency last night wasnt great to be fair, over 100ms, so there was something strange happening. But will check again after 6pm.

And btw, i think many users are not having issues, which again, its a very difficult one for any isp to handle, as the problems are not affecting everybody.
Click to expand...

This is where the YMMV comes in. People use the internet different to other people, so, the people that aren't complaining should do the same tests (at the same time) as the people that are complaining, then we'll get a better idea where the problem is.
 
Chris333 said:
So being on Afrihost for a month, things have been running relatively smooth...I thought the problems I see on this forum must be to a selected few unlucky guys until this weekend it seemed every video I tried to play or stream online would just start in a constant buffer, even if I paused for a while it wouldn't help.

I remember seeing all the posts on here about the same problems so signed up for a CW test account and as soon as I switched to it, boom, the same video I was trying to watch that was constantly buffering just kicked off in HD and didn't buffer once. Surely this is related to the ISP? My speedtest was fine but my local ping was averaging 170 - 220ms.

I wont be home this week to test so going to hope problems like this are fixed or you will lose a new customer, and I dont actually want to go.
Click to expand...

Always test international, not local.
 
wingnut771 said:
This is where the YMMV comes in. People use the internet different to other people, so, the people that aren't complaining should do the same tests (at the same time) as the people that are complaining, then we'll get a better idea where the problem is.
Click to expand...

but that is not how things should be. If you asking me to do specific tests just to see that there is a problem on something i dont use, then i dont see the point. I only use things for streaming and browsing, and the odd torrents now and then. Hence my earlier comment, about people not complaining, because the things that they use it for is working well.

Edit: Unless everybody on the Afrihost network tests the same thing, Afrihost would never really see it as an issue from a business point of view, but would have to individually test with those affected. If the entire network went down, and the entire Afrihost data base goes down, then its a problem they can address.
 
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Icemanbrfc said:
but that is not how things should be. If you asking me to do specific tests just to see that there is a problem on something i dont use, then i dont see the point. I only use things for streaming and browsing, and the odd torrents now and then. Hence my earlier comment, about people not complaining, because the things that they use it for is working well.
Click to expand...

Then I don't see the point in you saying "but it works for me!" when people are complaining of a service you just admitted you don't use...
 
Mottamort said:
Then I don't see the point in you saying "but it works for me!" when people are complaining of a service you just admitted you don't use...
Click to expand...

No i said things are okay for me ie Youtube, Torrents and browsing, but i dont use things like Twitch and so on. I pretty much said that. i also said Latency wasnt great last night, so im not saying things werent great, because i checked that, and my latency is never that high


Icemanbrfc said:
I will do so if i remember lol, but like i said, i dont really do Gaming or twitch, so maybe im just not seeing these things. But Youtube and other streaming services are good. My torrents run at about 1.4mb/s on a 20mbps line.

My latency last night wasnt great to be fair, over 100ms, so there was something strange happening. But will check again after 6pm.

And btw, i think many users are not having issues, which again, its a very difficult one for any isp to handle, as the problems are not affecting everybody.
Click to expand...
 
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Morning Guys!

I'll be going through the thread, post by post, but I can already see that it doesn't look like things were great in the South over the week. Our Team is going through the results that have been posted here, but for now it would really help us a lot if you guys can indicate which type of ADSL account you are on, and the DNS Servers that you are using at the moment.
 
AfriGenie said:
Morning Guys!

I'll be going through the thread, post by post, but I can already see that it doesn't look like things were great in the South over the week. Our Team is going through the results that have been posted here, but for now it would really help us a lot if you guys can indicate which type of ADSL account you are on, and the DNS Servers that you are using at the moment.
Click to expand...

Perhaps a template with required details would help?

Fault type : [NEW / Update]
Fault/problem :
Services affected :
Times affected :
Router restarted : [yes/no]
Telkom port reset : [yes/no]
Can fault be replicated by using another ISP : [yes/no + ISP name]
ADSL Account : [capped/uncapped]
Location : [City, Suburb]
DNS Servers :
Ping to bras.afrihost.co.za :
tracert to local :
tracert to international :
previous post(s)# : [if problem was submitted before]

That way when you come online after a long weekend you will have all the info required + most people are at work on a Monday morning and not able to test until they get back home :-)
 
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AfriGenie said:
Morning Guys!

I'll be going through the thread, post by post, but I can already see that it doesn't look like things were great in the South over the week. Our Team is going through the results that have been posted here, but for now it would really help us a lot if you guys can indicate which type of ADSL account you are on, and the DNS Servers that you are using at the moment.
Click to expand...

10Mbps Capped, Google DNS. My first post yesterday has the tracert, it just became more extreme over time.
 
Johnatan56 said:
10Mbps Capped, Google DNS. My first post yesterday has the tracert, it just became more extreme over time.
Click to expand...

Thanks for the update. And so far you're only seeing the increase in latency from 18h00 to 00h00?
 
AfriGenie said:
Thanks for the update. And so far you're only seeing the increase in latency from 18h00 to 00h00?
Click to expand...

Mine was about 5pm with about 2% packet loss which caused my LoL EUW ping to be about 300ms average with random clicks not happening. It just went to extremities at 7pm with about 15% packet loss. I planned to raid but couldn't due to teleporting around. Ping tests were still the same at 300ms. This lasted till about 11pm when I gave up and went to bed (could have gone on longer).

This is from earlier:
Johnatan56 said:
Code: 
Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    23 ms    22 ms    22 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5    53 ms    51 ms    50 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  6    62 ms    64 ms    63 ms  169-1-5-132.ip.afrihost.co.za [169.1.5.132]
  7    52 ms    50 ms    51 ms  41.164.52.42
  8    89 ms     *       71 ms  ix-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  9     *      277 ms   227 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
 10   226 ms   221 ms   228 ms  if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.159.109]
 11   195 ms   202 ms   220 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 12   224 ms   216 ms   223 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   237 ms   235 ms   238 ms  if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 14   244 ms     *      240 ms  if-ae-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 15   232 ms   211 ms   229 ms  ldn-b5-link.telia.net [62.115.9.173]
 16   227 ms   219 ms   256 ms  ldn-bb2-link.telia.net [213.155.136.76]
 17   263 ms     *      377 ms  prs-bb2-link.telia.net [80.91.246.177]
 18   258 ms   258 ms   260 ms  zch-b2-link.telia.net [62.115.135.129]
 19   282 ms   251 ms   254 ms  russmedia-ic-317231-zch-b2.c.telia.net [62.115.146.227]
 20   265 ms   271 ms     *     194-208-001-038.tele.net [194.208.1.38]
 21   245 ms   247 ms   267 ms  gi0-2-74-cr6-swz1.net.tele.net [194.183.142.135]
 22   256 ms   266 ms   271 ms  service.tele.net [194.183.128.94]

Trace complete.

Code: 
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=22ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=21ms TTL=62
Reply from 155.239.255.250: bytes=32 time=22ms TTL=62

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 21ms, Maximum = 22ms, Average = 21ms
Click to expand...

It's the hop from 4 to 5 (more than normal latency, should be hovering at 40ms) and 7 to 8 introduces packet loss.
 
AfriGenie said:
Morning Guys!

I'll be going through the thread, post by post, but I can already see that it doesn't look like things were great in the South over the week. Our Team is going through the results that have been posted here, but for now it would really help us a lot if you guys can indicate which type of ADSL account you are on, and the DNS Servers that you are using at the moment.
Click to expand...

Caped account auto dns
 
Capped account. both google (8.8.8.8/8.8.4.4) and auto dns.
Regularly happens after 6pm, starts getting more stable by 11. Some days it doesn't happen. Generally fridays are guaranteed stuff-ups. Other ISP accounts are fine, so thats what i've now resorted to doing. Afrihost by day, competitor between 6 and 12
 
Why are we being routed through MWEB?

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms * <1 ms TMG [192.168.10.1]
2 1 ms <1 ms <1 ms 10.0.0.2
3 * * * Request timed out.
4 * * 26 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 26 ms 26 ms 31 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
6 32 ms 48 ms 71 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 * * 36 ms jhb-ex0.ip.adsl.co.za [169.1.5.61]
8 42 ms 103 ms 42 ms jhb-os1.ip.adsl.co.za [169.1.1.43]
9 43 ms 46 ms 54 ms jhb-os2.ip.adsl.co.za [169.1.1.49]
10 * 69 ms 74 ms jhb-ex1.ip.adsl.co.za [169.1.5.60]
11 67 ms 194 ms 28 ms optinet.ixp.joburg [196.46.25.120]
12 75 ms 112 ms 26 ms 197-80-4-194.jhb.mweb.co.za [197.80.4.194]
13 62 ms 59 ms 93 ms bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
14 * 56 ms * bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
15 26 ms 83 ms 26 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
16 30 ms 76 ms * 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
17 32 ms 77 ms 29 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
18 25 ms 25 ms 142 ms 197-81-229-11.jhb.mweb.co.za [197.81.229.11]
19 30 ms 25 ms 26 ms 41-86-112-68.mweb.co.za [41.86.112.68]
 
bdvtheone said:
Why are we being routed through MWEB?

Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:

1 <1 ms * <1 ms TMG [192.168.10.1]
2 1 ms <1 ms <1 ms 10.0.0.2
3 * * * Request timed out.
4 * * 26 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 26 ms 26 ms 31 ms jhb-in1.ip.adsl.co.za [169.1.5.42]
6 32 ms 48 ms 71 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 * * 36 ms jhb-ex0.ip.adsl.co.za [169.1.5.61]
8 42 ms 103 ms 42 ms jhb-os1.ip.adsl.co.za [169.1.1.43]
9 43 ms 46 ms 54 ms jhb-os2.ip.adsl.co.za [169.1.1.49]
10 * 69 ms 74 ms jhb-ex1.ip.adsl.co.za [169.1.5.60]
11 67 ms 194 ms 28 ms optinet.ixp.joburg [196.46.25.120]
12 75 ms 112 ms 26 ms 197-80-4-194.jhb.mweb.co.za [197.80.4.194]
13 62 ms 59 ms 93 ms bu-ether2.tis-pe-2.optinet.net [197.80.4.253]
14 * 56 ms * bu-ether1.vic-pe-2.optinet.net [197.80.4.8]
15 26 ms 83 ms 26 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
16 30 ms 76 ms * 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
17 32 ms 77 ms 29 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
18 25 ms 25 ms 142 ms 197-81-229-11.jhb.mweb.co.za [197.81.229.11]
19 30 ms 25 ms 26 ms 41-86-112-68.mweb.co.za [41.86.112.68]
Click to expand...

Our home page uses Cloudfare, so it will route to anyone of a number of Cloudflare servers and CDNs, some of those are hosted in Mweb Data Centers.
 
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