Afrihost New Network Feedback - Part 2

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khaada said:
10mb Business Uncapped

Pinging google.co.za [216.58.223.35] with 32 bytes of data:
Reply from 216.58.223.35: bytes=32 time=2628ms TTL=51
Reply from 216.58.223.35: bytes=32 time=2862ms TTL=51
Reply from 216.58.223.35: bytes=32 time=3034ms TTL=51
Reply from 216.58.223.35: bytes=32 time=2837ms TTL=51

Ping statistics for 216.58.223.35:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2628ms, Maximum = 3034ms, Average = 2840ms

Could Get a better connection using dial-up.
Click to expand...

That latency is pretty horrid. :(

Would you be able to run a traceroute to Afrihost.com so that we can see where that latency is originating from?
 
Alien0 said:
I just tried Windows update and something's definitely wrong.... waited about 10 minutes and it refused to download
Switched to WebAfrica and download started immediately

btw I'm on a capped account with AH on 20mb VDSL line...in Durdan
oh yes...I'm also on Windows 7 Vorastra:D
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Are you having a poor experience with any other services?
 
I just got the email about capped users getting 18 hours a day free. Are you guys actually serious? So it's either get a capped account or enjoy the inevitable increase in shaping.
 
Vorastra said:
I just got the email about capped users getting 18 hours a day free. Are you guys actually serious? So it's either get a capped account or enjoy the inevitable increase in shaping.
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Free-Time has been active for a few weeks already. :) We've made sure that the extended Free-Time won't affect any of our Clients negatively.
 
Facebook videos are absolutely crap tonight.

Don't have my laptop to do a trace route or ping. Speed test shows all is fine. Please ask the network team to check what's up with facebook videos this evening. On a capped account, 4Mbps. Using 8.8.8.8 as DNS. I PM'd you my details before (I think)
 
AfriGenie said:
Free-Time has been active for a few weeks already. :) We've made sure that the extended Free-Time won't affect any of our Clients negatively.
Click to expand...

So this has been up for a few weeks and this month I'm being shaped on P2P from 8AM straight to 11PM. Did it start before September?
Was it because I did 500GB in September on a 4Mbit Uncapped Prem and I'm in a "super-user" bracket that gets shaped first or something?
 
AfriGenie said:
What type of account are you on with us? Which DNS servers are you using? What is your DSL line speed?
Click to expand...

Capped,
c469d510a1108f32f3560edf512967a4.jpg


And 2 Mbps line speed.
 
It's weird. Steam is working perfectly but downloading windows updates is tortoise slow...
 
Vorastra said:
So this has been up for a few weeks and this month I'm being shaped on P2P from 8AM straight to 11PM. Did it start before September?
Was it because I did 500GB in September on a 4Mbit Uncapped Prem and I'm in a "super-user" bracket that gets shaped first or something?
Click to expand...
500 gigs on a 4meg line, thats alot.. I do about 200 to 300 gigs on a 20 meg line. But then again im on a capped account, so no idea whats happening on uncapped accounts.
 
Icemanbrfc said:
500 gigs on a 4meg line, thats alot.. I do about 200 to 300 gigs on a 20 meg line. But then again im on a capped account, so no idea whats happening on uncapped accounts.
Click to expand...

Yeah, I've never done that much. I usually do ~370GB. September was just a heavy month for some reason.
 
My streaming tonight has been stellar :) no issues at all, but ive only been streaming, so no idea on anything else
 
Woke up this morning to see my p2p still crawling slow! :( Maybe it's time to change ISP's

I don't care what anyone says but p2p is definitely been heavily shaped on my capped account! :(
 
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Confirming for a 3rd time. My torrents are currently not shaped (I assume due to the weekend and that they actually start as opposed to a weekday) and the sites are working correctly again. So without a doubt we can pinpoint the shaper interfering with those sites.
 
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GreatD7007 said:
It's weird. Steam is working perfectly but downloading windows updates is tortoise slow...
Click to expand...

If I recall, someone mentioned that it was faster with the google dns for some reason. If you have a big update, maybe try that.
 
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