Afrihost New Network Feedback - Part 2

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After 37 minutes only 65% downloaded and another 32 minutes left.

Hello 1996.
 
PM'ed AG last night - He went offline, PM'ed him again tonight (20:18) and he went offline...FML
 
Johnatan56 said:
Telkom rebranded itself, the ones dealing with the last mile (fiber and dsl) are now called OpenServe. Telkom is the ISP and the mobile provider. It's to help with a clear separation between them.
Click to expand...

Ok I hope I get helped soon. Internet is still bad :( Think it's the line
 
Not looking good again.
Code: 
Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ARCHER_D5 [192.168.0.1]
  2    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.1]
  3     *        *        *     Request timed out.
  4    40 ms    39 ms    41 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
 [B][color=red] 5   111 ms   113 ms   116 ms  cpt-in1.ip.adsl.co.za [169.1.5.118][/color][/B]
  6    28 ms    25 ms    24 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    25 ms    23 ms    25 ms  41.164.52.40
 [B][color=red] 8   122 ms   123 ms   129 ms  172.18.1.164[/color][/B]
  9    63 ms    64 ms    61 ms  cloudflare.ixp.joburg [196.46.25.198]
 10    80 ms    88 ms    85 ms  104.20.30.244

Trace complete.
 
Ja nee kyk...

Lovely, lovely packet loss, yet AGAIN.
graph_image (1).png

Lovely, lovely, degration in speeds, yet AGAIN.
graph_image.png

Everything is JUST FINE in Africrap land. WAKE UP PEOPLE!

savage said:
Code: 
Tracing route to www.mybroadband.co.za [104.20.9.169]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  vlan103.wbtg-hs01-ler01.cpt.za.as203319.net [10.0.0.33]
  2    <1 ms    <1 ms    <1 ms  gi1.wbtg-hs01-cpe01.cpt.za.as203319.net [10.255.255.250]
  3     *        *        *     Request timed out.
  4    23 ms    21 ms    22 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  5   117 ms   115 ms   109 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  6   106 ms   107 ms   106 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  7    94 ms    98 ms   103 ms  41.164.52.40
  8    40 ms    40 ms    40 ms  172.18.1.164
  9   130 ms   130 ms   131 ms  196.46.25.198
 10    43 ms    52 ms    40 ms  104.20.9.169
Click to expand...

The latency starts ON YOUR OWN NETWORK. For THREE MONTHS already now!!!
 
Rickster said:
Just leave and find a better value for money ISP...


Oh wait...
Click to expand...

As I've said numerous times... I'm waiting for my MetroEthernet to be installed. Your ****ty comment means nothing. As a paying customer, I have a right to receive the service I paid these idiots for.

If you bother to READ you will know, these issues are only in south and east regions... You guys up north are mos special, and receive preferential treatment over others. Just like capped users receives preferential treatment over uncapped users!
 
savage said:
As I've said numerous times... I'm waiting for my MetroEthernet to be installed. Your ****ty comment means nothing. As a paying customer, I have a right to receive the service I paid these idiots for.

If you bother to READ you will know, these issues are only in south and east regions... You guys up north are mos special, and receive preferential treatment over others. Just like capped users receives preferential treatment over uncapped users!
Click to expand...

Did I strike a nerve?

TBH, they should be be fixing it, its been unresolved for months.
 
Rickster said:
TBH, they should be be fixing it, its been unresolved for months.
Click to expand...

That's as big a oxymoron as I've ever heard. Exactly what AH has been spining for 2+ months now yes... At some stage, you EXPECT the "experts" to know what they are doing, and fix it yes... When? Oh I don't know. Perhaps after they migrated their network away from Neotel now, and what, goes to their FOURTH transit carrier? :whistle:
 
Rickster said:
Did I strike a nerve?

TBH, they should be be fixing it, its been unresolved for months.
Click to expand...

It's been broken for ~1 year followed by "new network" and it being broken for 3 months, followed by 6-7 months of it working ok, followed by 3 months of it being broken.
 
AfriGenie said:
Were you seeing only specific sites not loading or was it all of the sites you tried to access?
Click to expand...

I'm experiencing issues as well. Sites across the board. Intermittent. MyBB amongst them.
Something is stuffed with the DNS.
Code: 
mybroadband.co.za’s server DNS address could not be found.
Try:
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics

Primary DNS Server 169.1.1.1
Secondary DNS Server 169.1.1.10
 
@Afrihost - apologies if this has been asked and answered but in November you increased the requirements to retain the extended Free-Time data:

What must you do to keep Free-Time?
As long as you are on a month-to-month Capped DSL package of R99 or more you will automatically continue to get 18 hours of daily Free-Time in December.
Click to expand...

Then recently you increased it again:
How can you keep Free-Time?
If you upgrade to a Capped data package of R299 or more per month you will keep getting 18 hours of daily Free-Time in January.
Click to expand...

What's going to happen in January? Are the current threshold requirements here to stay or will you be increasing it again?
 
squish0601 said:
Exact same problem with mine, zero fix from isp.

Tracing route to afrihost.com [104.20.30.244]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 125 ms 120 ms 115 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 59 ms 49 ms 59 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 120 ms 116 ms 112 ms 41.164.52.40
6 91 ms 97 ms 132 ms 172.18.1.164
7 122 ms 133 ms 274 ms cloudflare.ixp.joburg [196.46.25.198]
8 99 ms 106 ms 116 ms 104.20.30.244

Trace complete.

C:\Users\mainpc>tracert bbc.com

Tracing route to bbc.com [212.58.246.78]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 124 ms 119 ms 120 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 110 ms 112 ms 115 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 52 ms 58 ms 49 ms 41.164.52.40
6 33 ms 33 ms 32 ms ix-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.20
6.164.53]
7 240 ms * 224 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6
]
8 263 ms 263 ms 261 ms if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [8
0.231.158.1]
9 204 ms 171 ms 168 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
10 246 ms 256 ms 268 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.2
31.139.1]
11 264 ms 268 ms 263 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.
139.42]
12 268 ms 258 ms 271 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
13 215 ms 230 ms 223 ms 195.219.83.102
14 * * * Request timed out.
15 * * ^C

C:\Users\mainpc>tracert google.co.za

Tracing route to google.co.za [169.1.2.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 123 ms 121 ms 126 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 116 ms 120 ms 121 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 54 ms 39 ms 36 ms 169-1-21-9.ip.afrihost.co.za [169.1.21.9]
6 * 119 ms 119 ms 169-1-2-92.ip.afrihost.co.za [169.1.2.92]

Trace complete.
Click to expand...

latency definitely is looking a bit high.
Could you also post a ping test to bras.afrihost.com ,so that we can see if there is any congestion happening there which would then affect the rest of the routing.
 
AfriNatic said:
latency definitely is looking a bit high.
Could you also post a ping test to bras.afrihost.com ,so that we can see if there is any congestion happening there which would then affect the rest of the routing.
Click to expand...
I've sent this quite a few times. Genie ask to send by inbox too. Sent twice, no response.
Look back and you'll see the another afri rep saying he will look into it... Also no response after that.

Wont be to run the ping now, only after work. Though bras does seem to give a lower number. Whats does bras take us to?
 
Last edited:
steel_dog said:
I'm experiencing issues as well. Sites across the board. Intermittent. MyBB amongst them.
Something is stuffed with the DNS.
Code: 
mybroadband.co.za’s server DNS address could not be found.
Try:
Checking the proxy, firewall, and DNS configuration
Running Windows Network Diagnostics

Primary DNS Server 169.1.1.1
Secondary DNS Server 169.1.1.10
Click to expand...

Could you try change your DNS settings to obtain automatically, and see if the problem persists?
 
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