-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: If you were buying a TV today, which brand would you choose?
- Status
Icemanbrfc
Honorary Master
First i was afraid, i was petrified, kept thinking the internet went down and i nearly cried
But then i spent so many nights, thinking how it all went wrong, and i grew strong, and i learned how to get it back from being down, i will survive hey hey..
and now its back, my internet is down, oh what a waste, and i walked in to find her her sitting there, with that sad look upon her face
I should have checked that stupid router, had a cup of tea, if i had known that was the problem for just one second, then it wouldn't have bothered me
Internet now go, im walking out that door, im turning around now, because you're not working anymore, i will survive
But then i spent so many nights, thinking how it all went wrong, and i grew strong, and i learned how to get it back from being down, i will survive hey hey..
and now its back, my internet is down, oh what a waste, and i walked in to find her her sitting there, with that sad look upon her face
I should have checked that stupid router, had a cup of tea, if i had known that was the problem for just one second, then it wouldn't have bothered me
Internet now go, im walking out that door, im turning around now, because you're not working anymore, i will survive
PurSpyk!!
Expert Member
any reason for my speeds?
Last Result:
Download Speed: 2151 kbps (268.9 KB/sec transfer rate)
Upload Speed: 768 kbps (96 KB/sec transfer rate)
Latency: 68 ms
Jitter: 181 ms
03/06/2016 19:21
Post to critical care and I don't get my issues resolved. I was told my account had been optimised, this does not look like optimising to me
Last Result:
Download Speed: 2151 kbps (268.9 KB/sec transfer rate)
Upload Speed: 768 kbps (96 KB/sec transfer rate)
Latency: 68 ms
Jitter: 181 ms
03/06/2016 19:21
Post to critical care and I don't get my issues resolved. I was told my account had been optimised, this does not look like optimising to me
Latency is quite high here.
Is there a traceroute/ MTR you can post?
Have you tried changing around DNS servers or testing another ISP for similar throughput?
PurSpyk!!
Expert Member
Microsoft Windows [Version 10.0.14352]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert www.steampowered.com
Tracing route to steampowered.com [96.16.222.134]
over a maximum of 30 hops:
1 1 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 28 ms 51 ms 9 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 69 ms 56 ms 54 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 13 ms 12 ms 10 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 55 ms 14 ms 10 ms 41.164.52.40
7 303 ms 70 ms 46 ms 172.18.1.162
8 35 ms 35 ms 34 ms akamai.jb1.napafrica.net [196.46.25.212]
9 44 ms 43 ms 33 ms a96-16-222-134.deploy.akamaitechnologies.com [96.16.222.134]
Trace complete.
C:\WINDOWS\system32>tracert www.google.com
Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 36 ms 35 ms 41 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 11 ms 98 ms 11 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 12 ms 9 ms 19 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 12 ms 11 ms 11 ms 41.164.52.40
7 81 ms 79 ms 88 ms 172.18.1.162
8 37 ms 32 ms 61 ms 72.14.194.206
9 40 ms 32 ms 50 ms 72.14.237.239
10 176 ms 105 ms 299 ms jnb01s07-in-f4.1e100.net [216.58.223.4]
Trace complete.
C:\WINDOWS\system32>
Odd latency here.
Have you tried changing around DNS servers or testing another ISP for similar throughput?
Geoff.D
Honorary Master
Google.com resolving out to google.co.za, but form PTA not.
Steam powered is recording 14 ms latency from PTA
google.com is 200 ms
google.co.za is 14 ms
???
PurSpyk!!
Expert Member
Using Web Africa, did not change dns
Last Result:
Download Speed: 8746 kbps (1093.3 KB/sec transfer rate)
Upload Speed: 882 kbps (110.3 KB/sec transfer rate)
Latency: 35 ms
Jitter: 1 ms
03/06/2016 19:56
Microsoft Windows [Version 10.0.14352]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert www.steampowered.com
Tracing route to steampowered.com [104.88.195.189]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 196.38.75.82
4 9 ms 9 ms 33 ms 196.38.75.81
5 9 ms 9 ms 8 ms 196.35.115.136
6 10 ms 9 ms 9 ms mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
7 161 ms 163 ms 162 ms core1b-dock-ge-0-4-2-1.ip.isnet.net [168.209.201.6]
8 178 ms 179 ms 178 ms lon-ra-ge-1-0.emix.net.ae [195.66.224.159]
9 278 ms 279 ms 281 ms 195.229.4.56
10 286 ms 286 ms 287 ms 195.229.0.180
11 279 ms 279 ms 291 ms 195.229.0.90
12 289 ms 290 ms 290 ms 195.229.27.90
13 279 ms 280 ms 283 ms a104-88-195-189.deploy.static.akamaitechnologies.com [104.88.195.189]
Trace complete.
C:\WINDOWS\system32>tracert www.google.com
Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 10 ms 11 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
4 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 13 ms 10 ms 9 ms 196.35.115.136
6 9 ms 10 ms 10 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.13]
7 13 ms 10 ms 10 ms mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
8 43 ms 28 ms 26 ms 168.209.100.101
9 35 ms 26 ms 26 ms pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
10 27 ms 27 ms 27 ms 72.14.205.16
11 27 ms 29 ms 27 ms 72.14.237.239
12 27 ms 45 ms 27 ms jnb01s07-in-f4.1e100.net [216.58.223.4]
Trace complete.
C:\WINDOWS\system32>
So why do I continually have issues with my Afrihost account?
Last Result:
Download Speed: 8746 kbps (1093.3 KB/sec transfer rate)
Upload Speed: 882 kbps (110.3 KB/sec transfer rate)
Latency: 35 ms
Jitter: 1 ms
03/06/2016 19:56
Microsoft Windows [Version 10.0.14352]
(c) 2016 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>tracert www.steampowered.com
Tracing route to steampowered.com [104.88.195.189]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 196.38.75.82
4 9 ms 9 ms 33 ms 196.38.75.81
5 9 ms 9 ms 8 ms 196.35.115.136
6 10 ms 9 ms 9 ms mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
7 161 ms 163 ms 162 ms core1b-dock-ge-0-4-2-1.ip.isnet.net [168.209.201.6]
8 178 ms 179 ms 178 ms lon-ra-ge-1-0.emix.net.ae [195.66.224.159]
9 278 ms 279 ms 281 ms 195.229.4.56
10 286 ms 286 ms 287 ms 195.229.0.180
11 279 ms 279 ms 291 ms 195.229.0.90
12 289 ms 290 ms 290 ms 195.229.27.90
13 279 ms 280 ms 283 ms a104-88-195-189.deploy.static.akamaitechnologies.com [104.88.195.189]
Trace complete.
C:\WINDOWS\system32>tracert www.google.com
Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 10 ms 11 ms cdsl2-ctn-vl2473-ipc.ip.isnet.net [196.38.72.194]
4 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
5 13 ms 10 ms 9 ms 196.35.115.136
6 9 ms 10 ms 10 ms mi-za-cpt-p8-te0-7-0-0.ip.isnet.net [168.209.2.13]
7 13 ms 10 ms 10 ms mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
8 43 ms 28 ms 26 ms 168.209.100.101
9 35 ms 26 ms 26 ms pr2-pkl-xe-2-2-0.ip.isnet.net [168.209.1.179]
10 27 ms 27 ms 27 ms 72.14.205.16
11 27 ms 29 ms 27 ms 72.14.237.239
12 27 ms 45 ms 27 ms jnb01s07-in-f4.1e100.net [216.58.223.4]
Trace complete.
C:\WINDOWS\system32>
So why do I continually have issues with my Afrihost account?
Thanks.
Interesting seeing the jitter come right down.
Does switching back to your Afrihost account still show the same results?
PurSpyk!!
Expert Member
Will test now, test incoming
Last Result:
Download Speed: 8695 kbps (1086.9 KB/sec transfer rate)
Upload Speed: 884 kbps (110.5 KB/sec transfer rate)
Latency: 9 ms
Jitter: 4 ms
03/06/2016 20:11
Now its working as expected again, why does this happen?
Much better.
So changing accounts essentially runs a port reset - which points to an intermittent line issue here.
PurSpyk!!
Expert Member
I pay Afrihost for my line, so what is the next step. I contacted Telkom and they say there is no issue?
Issues like this are incredibly hard to spot.
Shoot our Critical Care guys all these details and they'll be able to have a fault logged for you.
krustyrsa
Senior Member
Johnatan56
Honorary Master
How do you use so little in a month when you have so much data allocated? :wtf:
May 2016, 150GB capped account, no double data.
It would be nice if one could separate midnight data from normal data on the graphs.
krustyrsa
Senior Member
Line was down last month
, also this is a 4mb line and I don't torrent, just stream Netflix, a little Youtube, obviously @ 1080p and then the occasional online gaming.Just thinking out loud here.
If upgrading a line from 4 to 10 MB it takes up to 10 days because a techie have to go physically move it to a faster port at the exchange, fair enough.
Later the 10 MB line gets downgraded to 8 MB, this move takes around 24 hours, so obviously done with software, line is still physically on the faster port.
Move forward a few weeks, line upgrade from 8 back to 10 MB takes longer than 48 hours, question is why, surely this should also just be a mouse click since the line is still on the faster physical port?
If upgrading a line from 4 to 10 MB it takes up to 10 days because a techie have to go physically move it to a faster port at the exchange, fair enough.
Later the 10 MB line gets downgraded to 8 MB, this move takes around 24 hours, so obviously done with software, line is still physically on the faster port.
Move forward a few weeks, line upgrade from 8 back to 10 MB takes longer than 48 hours, question is why, surely this should also just be a mouse click since the line is still on the faster physical port?
No matter whether you use afrihost or afrigreen there are FOREVER time-outs directly after this IP. Why?
IP Lookup Location For IP Address: 169.0.44.1
Continent: Africa (AF)
Country: South Africa IP Location Find In South Africa (ZA)
State: Western Cape
City Location: Cape Town
Postal: 8000
ISP: Afrihost
Organization: Afrihost
AS Number: AS37611 Afrihost
Time Zone: Africa/Johannesburg
Local Time: 18:30:38
Timezone GMT offset: 7200
Sunrise / Sunset: 07:45 / 17:44
IP Lookup Location For IP Address: 169.0.44.1
Continent: Africa (AF)
Country: South Africa IP Location Find In South Africa (ZA)
State: Western Cape
City Location: Cape Town
Postal: 8000
ISP: Afrihost
Organization: Afrihost
AS Number: AS37611 Afrihost
Time Zone: Africa/Johannesburg
Local Time: 18:30:38
Timezone GMT offset: 7200
Sunrise / Sunset: 07:45 / 17:44
Over the last few days I've been having above normal local latency. The cause of which places international games in the 250-270ms compared to 190-200 which it always has been.
Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:
1 1 ms 3 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * 37 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 38 ms 36 ms 35 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
6 36 ms 37 ms 35 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 38 ms 37 ms 37 ms mweb.jb1.napafrica.net [196.46.25.145]
8 79 ms 38 ms 37 ms 202.bu-ether5.vic-pe-2.optinet.net [197.80.7.103]
9 91 ms 94 ms 58 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
10 39 ms 40 ms 37 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
11 85 ms 71 ms 38 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
12 47 ms 36 ms 35 ms 197-81-229-15.jhb.mweb.co.za [197.81.229.15]
13 86 ms 72 ms 37 ms 41-86-112-68.mweb.co.za [41.86.112.68]
Trace complete.
Normally I'd see these pings in the 9-15ms region.
Anything that can be done?
Tracing route to afrihost.co.za [41.86.112.68]
over a maximum of 30 hops:
1 1 ms 3 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * 37 ms jhb-up3.ip.adsl.co.za [169.1.5.29]
5 38 ms 36 ms 35 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
6 36 ms 37 ms 35 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
7 38 ms 37 ms 37 ms mweb.jb1.napafrica.net [196.46.25.145]
8 79 ms 38 ms 37 ms 202.bu-ether5.vic-pe-2.optinet.net [197.80.7.103]
9 91 ms 94 ms 58 ms 197-81-226-81.jhb.mweb.co.za [197.81.226.81]
10 39 ms 40 ms 37 ms 197-81-226-61.jhb.mweb.co.za [197.81.226.61]
11 85 ms 71 ms 38 ms 197-81-229-4.jhb.mweb.co.za [197.81.229.4]
12 47 ms 36 ms 35 ms 197-81-229-15.jhb.mweb.co.za [197.81.229.15]
13 86 ms 72 ms 37 ms 41-86-112-68.mweb.co.za [41.86.112.68]
Trace complete.
Normally I'd see these pings in the 9-15ms region.
Anything that can be done?
LaraC
Honorary Master
- Joined
- Mar 11, 2014
- Messages
- 42,673
- Reaction score
- 1,847
Do you use Wi-Fi to connect to your home network?
If it is a cable connection there could be a fault with your network cable or router.
Latency on your home network should be <1 ms.
- Status