MongooseMan
Expert Member
Cool, thanks
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Looks like Lara's on the money here, possibly exchange congestion
Do the results get better during the day? Any services running in the background?
It is perfect during the day most of the time. The trouble starts from 18h00 or 19h00 onwards every day
Almost definitely confirms congestion if that's the case
The more people connect up after work the busier things get.Is the experience the same when testing with another ISP?
Looks like Lara's on the money here, possibly exchange congestion
Do the results get better during the day? Any services running in the background?
No background services. Line was fine. The trouble only started 2 - 3 weeks ago. Has logged countless faults with Telkom and they did tests and the works and say they have no faults or congestion on the line for the past 30 days. Terrick from the Telkom Social Media team also assisted in tests and stuff.
But still have the same problem every day.
Almost definitely confirms congestion if that's the case
Is the experience the same when testing with another ISP?
So I guess that there was a influx in users at the exchange the last 2 weeks? Although Telkom confirms no congestion or line faults?
Is a tech testing during the affected times though?
Congestion can only really be fixed properly by seeing Telkom roll out upgrades in the area.
Can a tech not look the following morning on the systems to look for congestion the previous night on the exchange or line?
One more question AfriGuy: How do i convince Telkom that the problem is theirs and not Afrihost?
Telkom can usually check throughput levels on the exchange itself, I'm not sure that latency is monitored.
The easiest way to confirm congestion is to test another ISP that uses a different backbone to ours. From what you're describing, you'll see exactly the same results.
Ok thank you AfriGuy. What ISP should I use to test?
I moved from Mweb ( had no problems only the shaping got me down) to Afrihost capped and was over the moon the past few months. Now with this problem its almost worse than Mwebs shaping
I'm sure you can understand I can't really recommend a competing ISP
Lol sure thing. Which ones use a different backbone?
Johnatan56
Honorary Master
Try crystalwebs 1GB free package from their site.
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