Afrihost New Network Feedback - Part 2

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kohlhtor said:
And evening start packet loos

a0f5aab16ca18b0654c7e3b8e0caa74c.jpg
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Can I ask that you send those results through to our Critical Care team, they'll need to have a look at it.
 
out of interest sake, at which one should i look at on the router, to show at which im syncing at?

Downstream Line rate

or

Downstream Maximum Line Rate
 
Ping has started…

PING bras.afrihost.com (155.239.255.250): 56 data bytes
64 bytes from 155.239.255.250: icmp_seq=0 ttl=63 time=34.369 ms
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=33.946 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=33.480 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=34.192 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=34.436 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=33.938 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=33.773 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=34.414 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=33.855 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=34.217 ms

--- bras.afrihost.com ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 33.480/34.062/
 
Day 10, still no Internet, still no update that Telkom is even working on my line or whether they have received the line fault notification as they usually send me a sms directly, only received a sms from afrihost that a fault has been opened on their side, how hard is it to get someone to check my line? I need a phone number I can phone at Telkom to ask them myself, my upgrade was completed on the 18th, I've now spent R900 on data trying to run a business off a smart phone, fed up is a nice way of putting it.
 
dj2381 said:
Day 10, still no Internet, still no update that Telkom is even working on my line or whether they have received the line fault notification as they usually send me a sms directly, only received a sms from afrihost that a fault has been opened on their side, how hard is it to get someone to check my line? I need a phone number I can phone at Telkom to ask them myself, my upgrade was completed on the 18th, I've now spent R900 on data trying to run a business off a smart phone, fed up is a nice way of putting it.
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Sorry about this :( Seems like it's tricky to nail down the fix.
I've checked the fault and I see our team escalated the fault within Telkom yesterday, it's currently pending a tech to be dispatched - there's a pretty high workload across CPT & surrounds from what I can see, which may be the cause for the delays.

We're doing our best.
 
Is there a number for Telkom that I can phone? I can't spend another week without Internet it's costing me loads if money, the upgrade was done in 48hrs as they said it would, the line authentication issue was supposed to be done in the same time, nothing has changed on my side so I would like to hear straight from them what the issue is, not only that I'm being charged full price for not having Internet for a 3rd of the month, which in fact becomes a legal issue now.
 
dj2381 said:
Is there a number for Telkom that I can phone? I can't spend another week without Internet it's costing me loads if money, the upgrade was done in 48hrs as they said it would, the line authentication issue was supposed to be done in the same time, nothing has changed on my side so I would like to hear straight from them what the issue is, not only that I'm being charged full price for not having Internet for a 3rd of the month, which in fact becomes a legal issue now.
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As the fault was escalated yesterday, the tech just needs to be assigned. Once that happens we should have a better idea on turn around times. We're pushing Telkom as much as possible.
 
The fault was reported on the 23rd, there are no network issues in my area or at my exchange according to Telkom, there are no Internet related issues reported on our neighbourhood Facebook group which consists of over 3000 people, unless they are sleeping on the job they don't seem very busy doing anything.
 
dj2381 said:
The fault was reported on the 23rd, there are no network issues in my area or at my exchange according to Telkom, there are no Internet related issues reported on our neighbourhood Facebook group which consists of over 3000 people, unless they are sleeping on the job they don't seem very busy doing anything.
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CPT goes a little further than your neighbours though ;)
There seems to be high workload in the entire area, with about 700 faults pending in and around CPT.

Our team will be in touch when a tech has been assigned.
 
I'm sure it does, but I'm sure there are a few techs stationed at this exchange, where according to Telkom there are no faults reported. If I could I would walk into the exchange myself to have a chat with one of them. I drive past every day, there are always loads of vehicles stationed there.
 
dj2381 said:
I'm sure it does, but I'm sure there are a few techs stationed at this exchange, where according to Telkom there are no faults reported. If I could I would walk into the exchange myself to have a chat with one of them. I drive past every day, there are always loads of vehicles stationed there.
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Techs are assigned to areas, they don't standby at the exchange waiting for work :)
I believe the fault details have been SMS'ed to you, which shows the fault is active.
 
Afri*, I need some assistance to understand what's going on in my clientzone.

I know I have a 50gb capped product, with Afrihost + to double that. But I dont get what I'm seeing in this image.

Please break it down for me and specifically mention how much data I get in total, each month.

I did speak to the online help desk but couldn't understand what the person was trying to say.

Thank you

afrihost.PNG
 
Pakka said:
Afri*, I need some assistance to understand what's going on in my clientzone.

I know I have a 50gb capped product, with Afrihost + to double that. But I dont get what I'm seeing in this image.

Please break it down for me and specifically mention how much data I get in total, each month.

I did speak to the online help desk but couldn't understand what the person was trying to say.

Thank you

View attachment 371879
Click to expand...

Heya

Cool, so each is a data link that's available for use.
The very top one is your after hours data that's used - this doesn't count towards your monthly usage and is essentially an uncapped link for data to be used between 23:30 and 07:30 daily.

The next 2 links are your monthly allocations. Since you have double data activated - there are 2x 50GB data links.

Under that are your 2x 50GB allocations from last month that have rolled over.

Hope that clears it up a bit :)
 
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