Afrihost New Network Feedback - Part 2

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DreamKing said:
tel: hold for 10 mins no respond.
here: can't help.

I found that afrihost is useless!!!!! :mad:

I am considering to change the isp, any suggustion?
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Sorry to hear you feel that way, I was under the impression we'd run some troubleshooting via PM/ mail when you're back home?
 
DreamKing said:
no, you must do it now, otherwise, you don't need to do anything because the other afrihost guy will tell me the other story. enough is enough. :mad:
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As mentioned via PM, I cannot see a line sync so I can't action anything until we've done proper troubleshooting.
AfriGenie is around tonight until 8pm, alternatively, as already discussed via PM, you can mail our Support team to schedule up some troubleshooting to determine the cause of the line issues.
 
AfriGuy said:
As mentioned via PM, I cannot see a line sync so I can't action anything until we've done proper troubleshooting.
AfriGenie is around tonight until 8pm, alternatively, as already discussed via PM, you can mail our Support team to schedule up some troubleshooting to determine the cause of the line issues.
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don't worry, problem solved .... by telkom.
 
AfriGuy said:
What exactly was done, as the line still isn't syncing?
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they said they just updated the profiler and asked me to test the test tonight, if the line is not fixed, phone them back tomorrow.

did you do that?

last time, I had the same issue, you (afri ___ ) also did the same thing , but not this time. I asked for more than a week and nothing happened.
 
DreamKing said:
they said they just updated the profiler and asked me to test the test tonight, if the line is not fixed, phone them back tomorrow.

did you do that?

last time, I had the same issue, you (afri ___ ) also did the same thing , but not this time. I asked for more than a week and nothing happened.
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When you PM'ed I ran a port reset, which is probably exactly the same thing Telkom did. I can't confirm anything has improved as the line isn't picking up a sync.
 
AfriGuy said:
When you PM'ed I ran a port reset, which is probably exactly the same thing Telkom did. I can't confirm anything has improved as the line isn't picking up a sync.
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you can say whatever you want to say now. you never told me that you "reset anything" and "ask me to check it later". you only said you couldn't do anything because the line was not on. ask me to PM you when the line is on and then you can help. correct?

it doesn't matter if you don't know how to help or you don't want to help. I gave you guys 1 week to solve my issue. but you fail!! you just answer me what I said is "true / false". if that is "true", please keep you mouth shut and think about how you are going to improve your service and just give me an apology, and that is!!! And definitely, not to denial what the thing you did.

fair enough?
 
DreamKing said:
you can say whatever you want to say now. you never told me that you "reset anything" and "ask me to check it later". you only said you couldn't do anything because the line was not on. ask me to PM you when the line is on and then you can help. correct?

it doesn't matter if you don't know how to help or you don't want to help. I gave you guys 1 week to solve my issue. but you fail!! you just answer me what I said is "true / false". if that is "true", please keep you mouth shut and think about how you are going to improve your service and just give me an apology, and that is!!! And definitely, not to denial what the thing you did.

fair enough?
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I'm not sure where this is going, I've honestly tried my best to help - but with no line sync I can essentially do and see nothing.
Let me know if you'd like to continue troubleshooting.
 
DreamKing said:
no thank you.

any issue I will contact telkom direcly. don't want to cause you any trouble further.
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Entirely up to you, another MyBB rep will be around at 4pm if you'd prefer to chat to him rather.
Otherwise our Support team are available, I'd highly recommend rather talking to Afrihost as we manage your line.
 
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