Afrihost New Network Feedback - Part 2

[wheunis]

OK, @AfriGuy:
Here is as detailed as I can get about this.
EVERY DAY from around 6/7pm, through to 11pm (sometimes as deep as 2am), my latency goes absolutely INSANE.
Where I can usually get 250ms to World of Tanks NA Eastcoast server, it rockets out of control between 300-400 and often comes with a LOT of packet loss.
(sounds like a minor increase, but it makes the game 100% unplayable after 300ms)

Here (attached below) is a pingplotter snapshot.
This is done over 400+ packets worth of testing over ~10-20 mins.
Notice the 10% packetloss in JHB (hop 8), with an AVERAGE ping of over 120!
Notice Hop 9 to CPT, with an AVERAGE ping of ALMOST 250!!!

Unacceptable.
But I'm pretty sure this will all just be another "mystery" problem that you wont give a damn about, and will never find nor fix anyway.

Go ahead.
PROVE me wrong.

 

[AfriFella]

tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 15 ms 33 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
3 34 ms 44 ms 31 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
4 27 ms 23 ms 19 ms optinet.db1.napafrica.net [196.10.141.75]
5 72 ms 72 ms 71 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
6 155 ms 153 ms 161 ms te0-7-0-1.vic-p-2.optinet.net [197.84.4.44]
7 47 ms 45 ms 43 ms te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
8 43 ms 42 ms 42 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
9 45 ms 42 ms 43 ms 196.28.178.66
10 42 ms 41 ms 41 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]

11 145 ms 148 ms 146 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 146 ms 149 ms 149 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 131 ms 127 ms 131 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

EDIT: Auto DNS
169.1.1.4
169.1.1.10

EDIT 2: Last 3 hops seem high.

I'm having problems with slack (and with my connection to our work network that runs on neotel). Haven't tried play store and other international sites like facebook are running fine right now.

slack.com ping results:

100 packets transmitted, 100 received, 0% packet loss, time 99091ms
rtt min/avg/max/mdev = 177.165/234.119/1010.670/113.874 ms, pipe 2


As to the problem connecting to Neotel, there seems to be packet loss between cpt-net1.ip.adsl.co.za (169.1.5.128) and 41.164.52.40. Possibly congestion at a peering point?

Peter

Morning guys! Not aware of any general issues from last night. Slack and news24.com is testing well on my side this morning. How is it running for you?

 

[AfriFella]

OK, @AfriGuy:
Here is as detailed as I can get about this.
EVERY DAY from around 6/7pm, through to 11pm (sometimes as deep as 2am), my latency goes absolutely INSANE.
Where I can usually get 250ms to World of Tanks NA Eastcoast server, it rockets out of control between 300-400 and often comes with a LOT of packet loss.
(sounds like a minor increase, but it makes the game 100% unplayable after 300ms)

Here (attached below) is a pingplotter snapshot.
This is done over 400+ packets worth of testing over ~10-20 mins.
Notice the 10% packetloss in JHB (hop 8), with an AVERAGE ping of over 120!
Notice Hop 9 to CPT, with an AVERAGE ping of ALMOST 250!!!

Unacceptable.
But I'm pretty sure this will all just be another "mystery" problem that you wont give a damn about, and will never find nor fix anyway.

Go ahead.
PROVE me wrong.

View attachment 374837

We definitely do give a damn about everyone's experience! Thanks for these tests, I'll pass it on to our Network Team and follow up with Afriguy. I'm sure we'll be able to find a cause here.

P.S. Have you PM'd Afriguy your account details before?

 

[wingnut771]

Morning guys! Not aware of any general issues from last night. Slack and news24.com is testing well on my side this morning. How is it running for you?

Auto DNS now: ???????????????????????????????????????????

169.1.1.1 (Previously 169.1.1.4)
169.1.1.9 (Previously 169.1.1.10)

C:\Users\wingnut>tracert www.news24.com

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 14 ms 13 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
3 15 ms 14 ms 13 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
4 14 ms 15 ms 14 ms optinet.db1.napafrica.net [196.10.141.75]
5 44 ms 42 ms 42 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
6 46 ms 45 ms 46 ms te0-7-0-1.vic-p-2.optinet.net [197.84.4.44]
7 47 ms 46 ms 46 ms te0-0-0-0.cpt-p-1.optinet.net [197.84.4.34]
8 43 ms 43 ms 42 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
9 47 ms 44 ms 45 ms 196.28.178.66
10 45 ms 42 ms 42 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]

11 45 ms 44 ms 45 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 44 ms 46 ms 43 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 42 ms 42 ms 42 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

 

[User52]

News24.com working for me this morning. Was not working last night.

 

[AfriGenie]

News24.com working for me this morning. Was not working last night.

Thanks for the update! If it happens again, please let us know ASAP.

Do you maybe have the News24 app installed?

 

[User52]

Thanks for the update! If it happens again, please let us know ASAP.

Do you maybe have the News24 app installed?

Yes IOS News24 app did not work last night and their website too. This morning both work.

 

[AfriGuy]

Hey guys

Seeing a few queries pop up over on Social.
Looks like Telkom have confirmed an outage in a few suburbs in/ around CPT.

Affected areas as follows:

Milnerton, Bothasig, Parow & Tableview.

Connections may be intermittent, but seem to also see high latency.

 

[Rickster]

Hey guys

Seeing a few queries pop up over on Social.
Looks like Telkom have confirmed an outage in a few suburbs in/ around CPT.

Affected areas as follows:

Milnerton, Bothasig, Parow & Tableview.

Connections may be intermittent, but seem to also see high latency.

Milnerton ISAM 27 - Data Service Down - Telkom Technician investigating (Network Failure:Metro Ethernet)

Yip.

 

[NewBiks]

Hi

I'm seeing some weird performance issues with Twitch, the stream is lagging and buffering but the line usage is not even half of what it's capable of doing? Also I've never been routed to Twitch on this number of hops before.

Tests below regarding Twitch

http://puu.sh/pZair/87bfc99dac.png

http://puu.sh/pZaOL/03f05d8576.png

 

[AfriGuy]

Hi

I'm seeing some weird performance issues with Twitch, the stream is lagging and buffering but the line usage is not even half of what it's capable of doing? Also I've never been routed to Twitch on this number of hops before.

Tests below regarding Twitch

http://puu.sh/pZair/87bfc99dac.png

http://puu.sh/pZaOL/03f05d8576.png

Sounds like an odd one, usually Twitch is happy to max out your line.
Is there a specific stream I can check for you?

 

[NewBiks]

Sounds like an odd one, usually Twitch is happy to max out your line.
Is there a specific stream I can check for you?

It seems to be working now ¯\_(ツ)_/¯

I will continue to monitor, yesterday I had a similar issue with a 1080p 60fps stream where it wouldn't max out my line.

 

[AfriGuy]

It seems to be working now ¯\_(ツ)_/¯

I will continue to monitor, yesterday I had a similar issue with a 1080p 60fps stream where it wouldn't max out my line.

Keep me posted.

 

[cavedog]

Twitch just does not work for me at all and it does not seem to be a afrihost problem. I have a 20Mbps VDSL line which syncs @ 22.5Mbps down and 2Mbps up and speedstest max my line but my Afrihost capped account just buffers non stop.

Tried a Webafrica free account and it buffers too.

 

[AfriGuy]

Twitch just does not work for me at all and it does not seem to be a afrihost problem. I have a 20Mbps VDSL line which syncs @ 22.5Mbps down and 2Mbps up and speedstest max my line but my Afrihost capped account just buffers non stop.

Tried a Webafrica free account and it buffers too.

Just ran a test with this stream, High quality pulled down at 840KB/s, which nearly saturates my line.
https://www.twitch.tv/timthetatman

It's watchable on Source for me, but does buffer and pulls down 1MB/s, saturating my line completely.

 

[cavedog]

Just ran a test with this stream, High quality pulled down at 840KB/s, which nearly saturates my line.
https://www.twitch.tv/timthetatman

It's watchable on Source for me, but does buffer and pulls down 1MB/s, saturating my line completely.

I can't. Source I get constant buffering ever 3 seconds. Nothing else on the router except my pc and this is a screenshot of the Windows task manager of network usage.

Hovers around 2.5Mbps or so....

 

[cavedog]

Here is my router stats.

Speedtest

 

[cavedog]

Torrents and http download would max the line quickly but Twitch streaming just does not work for me ALWAYS buffers. Youtube on 1080p always work so if I stream the league of legends esports I watch their youtube channel works fine while the same twitch stream buffers.

 

[AfriGuy]

I can't. Source I get constant buffering ever 3 seconds. Nothing else on the router except my pc and this is a screenshot of the Windows task manager of network usage.

Hovers around 2.5Mbps or so....

-snip

Sees to jump around a lot.
Have you tried switching around DNS servers?

 

[cavedog]

Sees to jump around a lot.
Have you tried switching around DNS servers?

Not as yet maybe I should try the google dns out and see if they work. Just left DNS on default as they were working well for me.