Icemanbrfc
Honorary Master
strange issue there. Can you test youtube via the Android app over wifi?
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strange issue there. Can you test youtube via the Android app over wifi?
krustyrsa
Senior Member
I think it the website which has a issue on Chrome, loads In HD on internet explorer and YT mobile app (on WIFI)...not an AH issue.
Icemanbrfc
Honorary Master
So you dont have a problem, you just want to chat with us?I think it the website which has a issue on Chrome, loads In HD on internet explorer and YT mobile app (on WIFI)...not an AH issue.
krustyrsa
Senior Member
So you dont have a problem, you just want to chat with us?
...dammit, ok you got me
Icemanbrfc
Honorary Master
Not seeing any problems at the moment, what seems to be the issue?
Icemanbrfc
Honorary Master
Some stuff is cached, but major players like Google run their own CDN - it'll be a bit silly for us to run our own in that case.
Then why does everything go through MWEB?
Are you referring to YouTube traffic?
By no means does everything run through MWEB. If you have some specific examples I'll be able to give you a better answer.
CAN SOMEBODY SORT THIS MESS OUT PLEASSEEEEEEEEE
LAST MONTH A CREDIT NOTE WAS RUN AND THIS MONTH THE SAME S**T IS HAPPENING AGAIN AND THIS IS THE RESPONSE I AM GETTING, I CALLED YOUR ACCOUNTS DEPARTMENT WHO PUT ME ON HOLD FOR 20 MINS
From: "" <[email protected]>
Date: Thu, 28 Jul 2016 15:19:33 +0200
To: < >
ReplyTo: [email protected]
Subject: [#ZBX-587-67228]:
Hi,
I trust this mail finds you well
As per our telecon I have inquired with our developers and they have confirmed the bundle discount does not apply because we do not have a bundle package of 50GB + 10mbps the package will have to be change to a 100GB in order to benefit for the discount, please see bundle offers on the link below,
https://www.afrihost.com/site/product/capped_dsl_bundles
Thank you and take care
Have a great day and please let me know if I can help with anything else!
Warm regards
LAST MONTH A CREDIT NOTE WAS RUN AND THIS MONTH THE SAME S**T IS HAPPENING AGAIN AND THIS IS THE RESPONSE I AM GETTING, I CALLED YOUR ACCOUNTS DEPARTMENT WHO PUT ME ON HOLD FOR 20 MINS
From: "" <[email protected]>
Date: Thu, 28 Jul 2016 15:19:33 +0200
To: < >
ReplyTo: [email protected]
Subject: [#ZBX-587-67228]:
Hi,
I trust this mail finds you well
As per our telecon I have inquired with our developers and they have confirmed the bundle discount does not apply because we do not have a bundle package of 50GB + 10mbps the package will have to be change to a 100GB in order to benefit for the discount, please see bundle offers on the link below,
https://www.afrihost.com/site/product/capped_dsl_bundles
Thank you and take care
Have a great day and please let me know if I can help with anything else!
Warm regards
LeafMuncher
Well-Known Member
3rd week I'm having high ping spikes on local servers (2k-25k ms to Cape Town, 180-250 ms to Europe) and any Steam related sites are just timing out in Steam browser and Chrome. Also random disconnects on European servers despite fairly stable ping. P2P seems locked to 50KB/s. I've used more capped data from Web Africa topups than I've used on my Afrihost business account this month due to the issues. I'm not throttled and none of these issues are happening with my "emergency" WA capped account. Afrihost support have blamed my line every time which is definitely not the case if I can switch to another ISP and reduce my ping by a couple thousand.
Guess it's time to move back to WA uncapped again (I seem to be jumping back and forth every few months) :/
Guess it's time to move back to WA uncapped again (I seem to be jumping back and forth every few months) :/
CAN SOMEBODY SORT THIS MESS OUT PLEASSEEEEEEEEE
LAST MONTH A CREDIT NOTE WAS RUN AND THIS MONTH THE SAME S**T IS HAPPENING AGAIN AND THIS IS THE RESPONSE I AM GETTING, I CALLED YOUR ACCOUNTS DEPARTMENT WHO PUT ME ON HOLD FOR 20 MINS
From: "" <[email protected]>
Date: Thu, 28 Jul 2016 15:19:33 +0200
To: < >
ReplyTo: [email protected]
Subject: [#ZBX-587-67228]:
Hi,
I trust this mail finds you well
As per our telecon I have inquired with our developers and they have confirmed the bundle discount does not apply because we do not have a bundle package of 50GB + 10mbps the package will have to be change to a 100GB in order to benefit for the discount, please see bundle offers on the link below,
https://www.afrihost.com/site/product/capped_dsl_bundles
Thank you and take care
Have a great day and please let me know if I can help with anything else!
Warm regards
Sorry to hear about the hassles here.
Our Accounts team are correct though, there is no bundled rate for your package - the minimum data you can have on a 10Mbps bundle is 100GB as per our website.
EDIT: I see our Accounts Manager has already queried this to make sure with our team - an update will be confirmed via mail confirming the outcome.
Woah, not seeing anywhere near that amount of latency on our end.
Are there any tests I can take a look at? I'm interested in taking a look at a traceroute to a destination that's affected by this high latency.
Where the reps here! Your accounts call centre is deplorable, I was cut off three times, replied to the consultant who gave me that replied above and this is the response
From: [email protected] (Mail Delivery System)
Date: Thu, 28 Jul 2016 15:51:41
To: <SRS0=Wi0C7G=TS=executivemail.co.za=mike@srs.bis7.eu.blackberry.com>
Subject: Undelivered Mail Returned to Sender
This is the mail system at host support.afrihost.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<[email protected]> (expanded from <[email protected]>):
Command died with status 255:
"/home/support/public_html/console/index.php". Command output: PHP Fatal
error: Call to a member function Get() on a non-object in
/home/support/kayako_git_repo/__swift/models/Settings/class.SWIFT_Settings.php
on line 53
CAN SOMEONE SORT OUT THIS BILLING- I AM ON A 10MB 50GB bundle and you are charging me the full amount.
From: [email protected] (Mail Delivery System)
Date: Thu, 28 Jul 2016 15:51:41
To: <SRS0=Wi0C7G=TS=executivemail.co.za=mike@srs.bis7.eu.blackberry.com>
Subject: Undelivered Mail Returned to Sender
This is the mail system at host support.afrihost.com.
I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can delete your own text from the attached returned message.
The mail system
<[email protected]> (expanded from <[email protected]>):
Command died with status 255:
"/home/support/public_html/console/index.php". Command output: PHP Fatal
error: Call to a member function Get() on a non-object in
/home/support/kayako_git_repo/__swift/models/Settings/class.SWIFT_Settings.php
on line 53
CAN SOMEONE SORT OUT THIS BILLING- I AM ON A 10MB 50GB bundle and you are charging me the full amount.
Please follow the link that he has provided. I was on this product last month as well, I paid the discounted amount. If this is the kind of service I am getting I might as well just take back my line and move on. I am going to ask for again, will you sort out this billing or not.
The bundles are there on your website
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