Afrihost New Network Feedback - Part 2

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micham03 said:
Please follow the link that he has provided. I was on this product last month as well, I paid the discounted amount. If this is the kind of service I am getting I might as well just take back my line and move on. I am going to ask for again, will you sort out this billing or not.

The bundles are there on your website
Click to expand...

Please provide screenshot.
 
micham03 said:
Please follow the link that he has provided. I was on this product last month as well, I paid the discounted amount. If this is the kind of service I am getting I might as well just take back my line and move on. I am going to ask for again, will you sort out this billing or not.

The bundles are there on your website
Click to expand...

The discount was manually applied in error from our end, this is why the discount was present on the previous 2 months.
If you want to continue to see a bundled discount you'll need to upgrade to a 100GB 10Mbps bundle that's listed on our website.
 
micham03 said:
The bundle for a 50gb is still provided on your website.https://clientzone.afrihost.com/get-2mbps-capped-bundle#panelProductReview
That is the link R465. It is clear that you are not going to sort this out
Click to expand...

As mentioned, our Accounts Manager has already created as query - this was mentioned in my initial reply to you in my edit.
I see you created the bundle with your Afrigreen account, which may be where the issues comes in. Either way, our Dev and Accounts team will be able to query this further.

You have already received the discount twice which has been manually applied. So if a bundled discount is still owing to your account it'll gladly be allocated.
 
AfriGuy said:
As mentioned, our Accounts Manager has already created as query - this was mentioned in my initial reply to you in my edit.
I see you created the bundle with your Afrigreen account, which may be where the issues comes in. Either way, our Dev and Accounts team will be able to query this further.

You have already received the discount twice which has been manually applied. So if a bundled discount is still owing to your account it'll gladly be allocated.
Click to expand...

You have already invoiced, this issue happened last month, I called in and it was rectified, credit note was sent to me. I am gettting the same problem again. The clinetzone is also stating that I am on a bundled account, and I dont think it has anyything to do with afrigreen and afrihost, we are not going anywhere with this. That ticket is already closed anyway. I will move somewhere else
 
micham03 said:
You have already invoiced, this issue happened last month, I called in and it was rectified, credit note was sent to me. I am gettting the same problem again. The clinetzone is also stating that I am on a bundled account, and I dont think it has anyything to do with afrigreen and afrihost, we are not going anywhere with this. That ticket is already closed anyway. I will move somewhere else
Click to expand...

Sorry to hear you feel that way, the fact that we're replying here as well as querying the bundle pricing with our Dev team seems to point at finding a permanent solution though.

Either way, let me know how you'd like to proceed.
 
Ping seems to have normalised now. Had it most of last week and the week before (seems to be Wednesdays and Thursdays around 4pm-8pm). I'll post a traceroute next time it happens
 
LeafMuncher said:
Ping seems to have normalised now. Had it most of last week and the week before (seems to be Wednesdays and Thursdays around 4pm-8pm). I'll post a traceroute next time it happens
Click to expand...

Great to hear things have settled down a bit, keep me posted on how it goes though :)
 
Dianysis said:
-snip

I think this is what Micham is referring to????
Click to expand...

Please see my previous post that addresses this.

AfriGuy said:
As mentioned, our Accounts Manager has already created as query - this was mentioned in my initial reply to you in my edit.
I see you created the bundle with your Afrigreen account, which may be where the issues comes in. Either way, our Dev and Accounts team will be able to query this further.

You have already received the discount twice which has been manually applied. So if a bundled discount is still owing to your account it'll gladly be allocated.
Click to expand...
 
Dianysis said:
I did thanks.
Click to expand...

AfriGuy said:
As mentioned, our Accounts Manager has already created as query - this was mentioned in my initial reply to you in my edit.
I see you created the bundle with your Afrigreen account, which may be where the issues comes in. Either way, our Dev and Accounts team will be able to query this further.

I am not sure how does afrigreen account or afrihost account has to do with billing, I moved from 4MB to 8 MB when you took over the line in feb 2016, same thing happened, I called in and the discount was applied, I then upgraded my line to 8MB, the same issue, no discount, I called in it was applied, I then upgraded to 50GB same issue, I called in then discount was applied, then upgraded to 10MB three months ago, same thing, I called in, discount was applied, last month, the same thing, i called in discount was applied. This is the last resort that I am addressing you here, It has been a very frustrating journey. And it is no longer worth it. To say your manager will query does not solve my problem that has been recurring.

You have already received the discount twice which has been manually applied. So if a bundled discount is still owing to your account it'll gladly be allocated.
Click to expand...

AfriGuy said:
Sorry to hear you feel that way, the fact that we're replying here as well as querying the bundle pricing with our Dev team seems to point at finding a permanent solution though.

Either way, let me know how you'd like to proceed.
Click to expand...

I am not sure what you mean I must let you know how do I want to proceed. Either you say that the discount will not be applied going foward, despite your website stating otherwise or it will be applied, and send me a credit note like it has been done in the past. It is as simple as that.

Dianysis said:
View attachment 378452

I think this is what Micham is referring to????
Click to expand...

Yes, that is what is the pricing on their website, so I don't understand if I am told today, after all these months that discount on 50gb 10mb is not available.

Clientzone also says I am on a bundled product 50gb 10mb
 
Last edited:
I was hoping someone could assist with the following issue For the past month or so, I have been experiencing what almost appears to be DNS related issues, certain sites don't load (news24 for eg. certain youtube videos. and plenty more. Usually dropping my PPPOE connection and reconnecting resolves the issues. It's becoming a bit of a nuisance and I was hoping someone could assist. It's just happened right now, and below is a tracert, before and after the PPPOE connection was reset. (N.B, I did not reboot my router).

Before Dropping PPPOE

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 20 ms 19 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 22 ms 20 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 19 ms 19 ms 18 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 19 ms 19 ms 19 ms optinet.ixp.durban [196.10.141.75]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

After Connection Re-established

Tracing route to www.news24.com [41.86.110.200]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 * * * Request timed out.
3 21 ms 19 ms 19 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 20 ms 20 ms 19 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 30 ms 29 ms 31 ms 169-1-5-208.ip.afrihost.co.za [169.1.5.208]
6 20 ms 20 ms 19 ms optinet.ixp.durban [196.10.141.75]
7 61 ms 65 ms 63 ms 197-82-7-1.dbn.mweb.co.za [197.82.7.1]
8 48 ms 45 ms 47 ms te0-0-0-0.vic-p-1.optinet.net [197.84.4.38]
9 * 94 ms 100 ms te0-0-0-0.cpt-p-2.optinet.net [197.84.4.46]
10 45 ms 45 ms 46 ms vl11.cpt-hscore-1.optinet.net [197.84.5.238]
11 46 ms 46 ms 45 ms 196.28.178.66
12 46 ms 45 ms 45 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 46 ms 46 ms 45 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 128 ms 133 ms 131 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 115 ms 108 ms 111 ms 41-86-110-200.mweb.co.za [41.86.110.200]

Trace complete.

This is happening every evening (Only cause I work during the day, and can't test.

Please someone help.
Bruce.
 
micham03 said:
I am not sure what you mean I must let you know how do I want to proceed. Either you say that the discount will not be applied going foward, despite your website stating otherwise or it will be applied, and send me a credit note like it has been done in the past. It is as simple as that.
Click to expand...

I'm not sure if you've read my previous posts? This is exactly what we've reviewing.
 
tigerminx said:
I was hoping someone could assist with the following issue For the past month or so, I have been experiencing what almost appears to be DNS related issues, certain sites don't load (news24 for eg. certain youtube videos. and plenty more. Usually dropping my PPPOE connection and reconnecting resolves the issues. It's becoming a bit of a nuisance and I was hoping someone could assist. It's just happened right now, and below is a tracert, before and after the PPPOE connection was reset. (N.B, I did not reboot my router).

Before Dropping PPPOE

-snip

This is happening every evening (Only cause I work during the day, and can't test.

Please someone help.
Bruce.
Click to expand...

Thanks for posting the detailed results, we're monitoring latency quite closely in the South and Easy this evening - I've added your results to my current call with the team :)
 
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