Afrihost New Network Feedback - Part 2

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AfriGenie said:
FTTH won't run through the ADSL Exchanges, so congestion shouldn't be an issue at all. If your Exchange is congested, it definitely isn't worth upgrading, that being said, if you're seeing latencies of 800ms that it more than likely an actual problem is affecting you as opposed to it being congestion.
Click to expand...
Sorry but you will need to expand on this.

1. FTTH will run through the same exchanges where there is currently ADSL.
2. If there is FTTH in that exchange area then there will be metro ethernet fibre backhaul links.
3. Ergo there should be no congestion but it points to an ADSL fault, either on the physical copper line, the customer's equipment or the DSLAM itself.
 
MickeyD said:
Sorry but you will need to expand on this.

1. FTTH will run through the same exchanges where there is currently ADSL.
2. If there is FTTH in that exchange area then there will be metro ethernet fibre backhaul links.
3. Ergo there should be no congestion but it points to an ADSL fault, either on the physical copper line, the customer's equipment or the DSLAM itself.
Click to expand...

While fibre may very well run to the same exchange, the ESR/ DSLAM differs between a copper or fibre optic run.
 
cavedog said:
I don't. Don't even know in which European country it is hosted but anyone playing League of Legends on EUW using Afrihost should know what I'm talking about. It's not high ping all the time but mostly just between those times.
Click to expand...
Googled and found that the server is located in Amsterdam.
There are several timeouts along the route. :(

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert 185.40.64.65

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    17 ms    33 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    18 ms    17 ms    17 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    30 ms    32 ms    33 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    44 ms    45 ms    46 ms  41.164.52.40
  7    19 ms    17 ms    17 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   194 ms   207 ms   197 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   173 ms   174 ms   173 ms  if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
 10   178 ms   178 ms   177 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   182 ms   181 ms   181 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   163 ms   161 ms   163 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   230 ms   231 ms   238 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   172 ms   173 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   167 ms   167 ms   164 ms  195.219.83.102
 16     *        *        *     Request timed out.
 17     *        *      322 ms  213.19.195.234
 18     *        *        *     Request timed out.
 19   196 ms   182 ms   181 ms  104.160.141.101
 20   167 ms   166 ms   166 ms  104.160.141.105
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23   175 ms   173 ms   173 ms  185.40.64.65

Trace complete.
 
LaraC said:
Googled and found that the server is located in Amsterdam.
There are several timeouts along the route. :(

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert 185.40.64.65

Tracing route to 185.40.64.65 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    18 ms    17 ms    33 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    18 ms    17 ms    17 ms  cpt-rx1.ip.adsl.co.za [169.1.5.94]
  5    30 ms    32 ms    33 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    44 ms    45 ms    46 ms  41.164.52.40
  7    19 ms    17 ms    17 ms  if-ae-7-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.25]
  8   194 ms   207 ms   197 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
  9   173 ms   174 ms   173 ms  if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.159.57]
 10   178 ms   178 ms   177 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 11   182 ms   181 ms   181 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 12   163 ms   161 ms   163 ms  if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
 13   230 ms   231 ms   238 ms  if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
 14   172 ms   173 ms   173 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
 15   167 ms   167 ms   164 ms  195.219.83.102
 16     *        *        *     Request timed out.
 17     *        *      322 ms  213.19.195.234
 18     *        *        *     Request timed out.
 19   196 ms   182 ms   181 ms  104.160.141.101
 20   167 ms   166 ms   166 ms  104.160.141.105
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23   175 ms   173 ms   173 ms  185.40.64.65

Trace complete.
Click to expand...

It varies a lot. Local seems okay but not gaming especially on that game. I have not tested again because I have Telkom LTE and 20Mbps VDSL with a Cybersmart account now and my Afrihost account is pending cancellation but was just mentioning the performance when I was connected to the account.
 
LaraC said:
Googled and found that the server is located in Amsterdam.
There are several timeouts along the route. :(

-snip
Click to expand...

Doesn't look too bad. Those timeouts probably just mean that those routers aren't accepting ICMP.
If I ping the IP I get pretty good results.

Code: 
--- 185.40.64.65 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 171.080/179.446/203.300/9.750 ms
 
cavedog said:
It varies a lot. Local seems okay but not gaming especially on that game. I have not tested again because I have Telkom LTE and 20Mbps VDSL with a Cybersmart account now and my Afrihost account is pending cancellation but was just mentioning the performance when I was connected to the account.
Click to expand...

I'd be interested in taking a look at some tests data if you're open to it?
 
Again tested connections during the day and now.
Conditions: Same ADSL line, hardware, software, same websites
ISP: AH and CrystalWeb
Same story - streaming from webpages - AH - 60Kps, CW - 650Kps
Speedtest for both is ~6.5 M local and 4-5 to Europe.
Pings in range 200-300 msec (to Europe)

My guess that AH network management is broken and no one in AH knows what to do . . .
 
GRES said:
Again tested connections during the day and now.
Conditions: Same ADSL line, hardware, software, same websites
ISP: AH and CrystalWeb
Same story - streaming from webpages - AH - 60Kps, CW - 650Kps
Speedtest for both is ~6.5 M local and 4-5 to Europe.
Pings in range 200-300 msec (to Europe)

My guess that AH network management is broken and no one in AH knows what to do . . .
Click to expand...

Do you have a specific streaming site I can check?
 
AfriGuy said:
Doesn't look too bad. Those timeouts probably just mean that those routers aren't accepting ICMP.
If I ping the IP I get pretty good results.

Code: 
--- 185.40.64.65 ping statistics ---
10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 171.080/179.446/203.300/9.750 ms
Click to expand...

Thanks, mine is almost the same when I ping it. :)

Code: 
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping 185.40.64.65

Pinging 185.40.64.65 with 32 bytes of data:
Reply from 185.40.64.65: bytes=32 time=174ms TTL=235
Reply from 185.40.64.65: bytes=32 time=174ms TTL=235
Reply from 185.40.64.65: bytes=32 time=173ms TTL=235
Reply from 185.40.64.65: bytes=32 time=173ms TTL=235

Ping statistics for 185.40.64.65:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 173ms, Maximum = 174ms, Average = 173ms
 
International ping to League of Legends EUW is high tonight :( usually 190ish, but currently 300 :(
 
AfriGuy said:
Do you have a specific streaming site I can check?
Click to expand...
As i told before - video from webpages from overseas. Youtube working fine in HD.
To make proper test i surf from one PC and measure stream speed
Than i switch to another ISP and open the same site from another PC (not to use cashed video)
The only difference is login/pass on the router
3g stick running the same stream speed as CW - no lag.

Another thing i found - if wife watching movie with AH connection and want to skip forward, than buffering take some time.
With the CW movie start instantly from new point. May be some delay exist, but it is nearly instant.
 
I've been having high international latency since Saturday evening. Every night from 7pm onwards I have a ping of 400-700 to any international server. Online gaming is abysmal :(

www.facebook.com.jpg

It seems something's going wrong in Johannesburg, on every test I've done to every IP I have the same issue.
 
GRES said:
As i told before - video from webpages from overseas. Youtube working fine in HD.
To make proper test i surf from one PC and measure stream speed
Than i switch to another ISP and open the same site from another PC (not to use cashed video)
The only difference is login/pass on the router
3g stick running the same stream speed as CW - no lag.

Another thing i found - if wife watching movie with AH connection and want to skip forward, than buffering take some time.
With the CW movie start instantly from new point. May be some delay exist, but it is nearly instant.
Click to expand...

Do you have a specific site that I can test?
 
isabelladol said:
I've been having high international latency since Saturday evening. Every night from 7pm onwards I have a ping of 400-700 to any international server. Online gaming is abysmal :(

-snip

It seems something's going wrong in Johannesburg, on every test I've done to every IP I have the same issue.
Click to expand...

Not seeing any issues pop up on monitoring, is latency high on the 5th hop when running a traceroute/ MTR via Terminal/ Command Prompt?
 
I am having the same issues in Amanzimtoti, Durban. 340ms to Blizzard servers and Epic servers, locals network is fine. Getting pretty tired of this.
 
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